Full-Time
Services Sales Solutions Director
Updated on 8/19/2026
Salesforce
10,001+ employees
Cloud-based CRM platform with subscriptions
Compensation Overview
$171.2k - $298.4k/yr
Company Historically Provides H1B Sponsorship
Remote in USA + 1 more
More locations: Chicago, IL, USA
Remote
Travel is required and varies based on client needs.
Bachelor's, Master's, MBA
 Consulting (1) |
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- A minimum of 10 years of experience delivering enterprise-level consulting services, including at least 7 years focused on the Salesforce platform.
- At least 7 years of deep enterprise-level project or program experience, preferably in software as a service, used to inform accurate scoping and estimation.
- Demonstrable experience leading the end-to-end discovery, solutioning, estimating, and Statement of Work creation process for multi-cloud, transformational programs.
- Active involvement in supporting professional-services sales, including leading proposal development and presenting to C-level executives.
- Experience leading strategic scoping, proposal development, request for proposal responses, and executive-level presentations.
- Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
- Extremely strong written and verbal communication skills, with the ability to build advisory relationships and establish credibility with executives.
- Demonstrated ability to influence group audiences, facilitate complex solutioning workshops, and lead executive-level discussions regarding roadmaps and scope.
- Excellent analytical, problem-solving, and conflict-resolution skills, including the ability to mediate conflict and foster healthy dialogue during negotiation.
- A delivery-informed mindset, deep understanding of cloud-based technologies, and ability to translate ambiguous business requirements into tangible, scoped solutions.
- Proficiency in deal architecture and pricing levers, with demonstrated ability to manage discounting and lead commercial negotiations to maximize deal profitability.
- Proven ability to lead and mentor cross-functional teams and individuals while exercising discretion and latitude in reaching critical goals.
- Ability to travel based on client needs.
- A degree or equivalent relevant experience is required, including military experience, volunteer roles, or work experience.
- Lead the pre-sales discovery process with an Account Partner by defining customer outcomes and translating them into a viable high-level solution design.
- Develop and articulate comprehensive implementation proposals and Statements of Work, including detailed estimates, timelines, and staffing plans.
- Apply proven methodologies and orchestrate subject matter experts to validate solution viability.
- Ensure a clean transition to the delivery team so project details, scope, and commitments are understood for rapid mobilization.
- Translate executive-level customer objectives into clear, executable implementation plans.
- Partner with Account Partners to structure deal financial strategy and implementation roadmaps, and co-present value and strategic outcomes to clients.
- Act as a trusted advisor to executive-level customers by developing narratives that articulate transformation-program execution plans and timelines.
- Prescriptively shape large, complex, and transformational engagements by recommending the right path for customer success.
- Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion.
- Partner with Services Sales Solution Architects, Business Strategists, and other relevant roles on pre-sales discovery workshops to understand business challenges and desired outcomes.
- Define and manage the end-to-end engagement scoping process, including boundaries, assumptions, and success criteria.
- Lead high-level functional solutioning and scope definition to ensure the proposed approach is viable and aligned with Salesforce best practices.
- Harmonize perspectives from customer business and information technology, Sales, Legal, and Revenue Recognition to create a cohesive solution aligned with commercial targets and delivery excellence.
- Own creation of the final Statement of Work, including precise deliverables, scope, and implementation terms and conditions, in partnership with Legal and Revenue Recognition teams.
- Develop project estimates, staffing plans, and resource mixes to structure engagements for success.
- Identify, assess, and mitigate engagement risks during the pre-sales cycle, leading risk assignments to protect the customer and Salesforce.
- Manage the transition from pre-sales to the delivery team, ensuring project details, scope, and commitments are understood.
- Mentor others and share best practices in solutioning, scoping, and engagement shaping.
- Financial services industry experience in banking, insurance, or wealth management.
- Financial Services Cloud experience.
- Salesforce Platform Administrator certification.
- Salesforce Sales Cloud Consultant certification.
- Agentforce Specialist certification.
- Salesforce Service Cloud certification.
- A master's degree in a related field.
- An MBA.
Salesforce provides cloud-based CRM software to help organizations manage customer relationships. Its main platform, Customer 360, combines marketing, sales, service, commerce, and IT tools in one integrated suite delivered via subscription. It differentiates itself with a broad, modular product lineup, a large ecosystem of partners and training, and cloud-based updates. Its goal is to help businesses of all sizes improve customer relationships, streamline operations, and drive growth by delivering consistent, data-driven experiences across the customer journey.
Company Size
10,001+
Company Stage
IPO
Headquarters
San Francisco, California
Founded
1999
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Simplify's Take
What believers are saying
- FY2026 revenue reached $41.5 billion, up 10%, with 20.9% GAAP operating margin guidance.
- Agentforce and Data 360 ARR hit $2.9 billion, up over 200% year over year.
- Management cited 2.4 billion Agentic Work Units and 50% credits bookings in Q4.
What critics are saying
- Salesforce announced 133 more layoffs for October 5, 2026, after three prior rounds.
- Adam Evans left, Ryan Aytay left, and Miguel Milano's promotion signals leadership churn.
- Microsoft and ServiceNow pressure Agentforce; failure leaves Salesforce a slower legacy CRM.
What makes Salesforce unique
- Informatica gives Salesforce a unified data foundation for Agentforce across enterprise systems.
- Customer 360 still anchors sticky workflows across sales, service, commerce, and IT.
- FY2026 ended with $72 billion RPO, locking in long customer contracts.
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Benefits
Health Insurance
Life Insurance
401(k) Retirement Plan
Remote Work Options
Flexible Work Hours
Parental Leave
Wellness Program
Growth & Insights and Company News
6 month growth
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↑ 0%2 year growth
↑ 0%CNBC host Jim Cramer expressed concern about Salesforce's recent executive changes ahead of its Dreamforce conference. The company promoted Miguel Milano to operating chief, following his role as chief revenue officer. Cramer's worries centre on potential disruption before the conference and reflect broader concerns about Salesforce's AI product revenue. The company's shares have fallen 19% over the past year and 22% year-to-date. Salesforce reported Q1 2027 revenue of $11.13 billion, up 13.3% annually, with earnings jumping over 50%. However, $444 million came from its Informatica division rather than organic growth. Hedge fund ownership declined from 115 funds in Q4 2025 to 101 in Q1 2026. The company trades at a forward P/E of 14.51, below competitors like ServiceNow at 31.15.
Americaneagle.com earns Sitecore Diamond Partner status. Published on: Aug 13, 2026 Americaneagle.com has reached the highest tier in Sitecore's global partner program, becoming a Sitecore Diamond Partner as the digital experience platform expands its focus on AI, personalization and enterprise content operations. Americaneagle.com has been named a Sitecore Diamond Partner, earning the highest designation available in Sitecore's global partner program and strengthening its position as an enterprise digital experience implementation and services provider. The recognition places Americaneagle.com among an exclusive group of Sitecore partners that meet the platform vendor's highest standards for performance, customer success, innovation and business growth. For enterprise technology buyers, the designation is less about a marketing badge than the depth of expertise and access it can provide when implementing and operating a complex digital experience stack. Americaneagle.com has worked with Sitecore for more than 15 years, supporting organizations across digital experience management, ecommerce, personalization, content strategy, marketing technology and platform modernization. The company's elevation comes as enterprise organizations increasingly reassess their digital experience infrastructure around AI. Sitecore has been expanding its platform with AI capabilities, including SitecoreAI, while continuing to develop tools intended to improve content creation, personalization and digital experience management. For organizations operating large websites and ecommerce ecosystems, that transition is significant. Modernizing a digital experience platform is rarely limited to replacing software. It can involve migrating years of content, integrating customer data, connecting marketing automation systems and redesigning workflows used by marketers, developers and content teams. Americaneagle.com's Diamond Partner status recognizes its ability to operate across those areas, according to Sitecore. The agency also has a deeper operational relationship with the platform. Earlier this year, Sitecore selected Americaneagle.com to provide operational support for the infrastructure layer of Sitecore Managed Cloud. The arrangement involves maintaining platform availability and supporting Sitecore customers operating within the managed cloud environment. That relationship gives Americaneagle.com exposure to both sides of the enterprise Sitecore ecosystem: implementation and digital transformation on one side, and infrastructure operations on the other. "This recognition is a testament to the talent, dedication, and expertise of our team," said Mike Svanascini, President of Americaneagle.com. He also pointed to customer satisfaction as a central factor in the relationship between the two companies. The broader market context helps explain why partner expertise matters. Enterprise marketers increasingly need digital experience platforms that can support omnichannel content, personalization, ecommerce and AI-assisted workflows without creating additional technology silos. Sitecore competes in a crowded digital experience market that includes Adobe Experience Cloud, Salesforce Experience Cloud, Optimizely, Contentful and other enterprise content and experience platforms. These vendors are increasingly incorporating generative AI and automation into content management and customer experience workflows. The competitive distinction is therefore shifting. A platform's feature set remains important, but implementation expertise can determine whether an enterprise actually realizes those capabilities. A sophisticated DXP can support personalization and AI-driven content operations, but organizations still need teams that understand migration, integrations, governance, accessibility, security and ongoing optimization. Americaneagle.com says its Sitecore practice is built around that multidisciplinary model, combining strategists, designers, developers, marketers, accessibility specialists and support professionals. The agency is also positioning SitecoreAI as an opportunity to improve content operations and team productivity. As organizations produce more content for increasingly fragmented customer journeys, AI-assisted workflows could help reduce the operational burden on marketing teams. However, AI adoption in enterprise content environments introduces its own challenges. Organizations need governance around generated content, brand consistency, data access, approval workflows and customer privacy. Simply adding generative AI to an existing DXP does not automatically produce better customer experiences. That makes the partner ecosystem increasingly important. Enterprise buyers often require support well beyond the initial software deployment, particularly when digital experience platforms become interconnected with CRM, ecommerce, customer data and marketing automation infrastructure. Sitecore Chief Operating Officer Dave Tilbury described Americaneagle.com as a long-standing partner capable of supporting customers across strategy, implementation, managed services and AI readiness. The company has also referenced Sitecore's acquisition of Scrunch as another development influencing its digital experience strategy. Americaneagle.com says it is focused on helping customers evaluate how new Sitecore capabilities can improve content operations, personalization and customer engagement. The Diamond designation could therefore become particularly relevant as enterprises move from experimentation with AI toward operational deployment. For marketing leaders, the objective is increasingly not just to acquire an AI-enabled platform, but to integrate AI into existing content and customer experience processes without disrupting the systems that already support revenue. Americaneagle.com's expanded relationship with Sitecore positions the agency to participate in that transition. Whether the partnership translates into measurable improvements for customers will ultimately depend on implementation quality, adoption and business outcomes rather than partner status alone. Market Landscape Enterprise digital experience platforms are evolving from traditional content management systems into broader experience infrastructure connecting content, commerce, personalization, analytics and AI. Sitecore competes with Adobe, Salesforce, Optimizely, Contentful and other vendors serving organizations with complex digital experience requirements. AI is becoming a major differentiator as vendors introduce tools for content generation, personalization and marketing productivity. For enterprises, implementation partners remain critical because large-scale DXP deployments frequently involve migrations, integrations, governance and ongoing managed services. Americaneagle.com's Diamond designation reflects this broader shift toward partners that can support the entire digital experience lifecycle rather than simply implement a software platform. Strategic Outlook The next stage of enterprise DXP adoption will likely center on how effectively organizations integrate AI into existing content and customer experience operations. SitecoreAI and related capabilities could reduce manual work around content and personalization, but successful adoption will require governance, workflow redesign and strong platform expertise. For enterprise marketing teams, the partner relationship may therefore become as important as the technology itself. Agencies capable of combining implementation, managed services, marketing expertise and AI readiness could have an advantage as digital experience stacks become more interconnected. Top Insights - Americaneagle.com has reached Sitecore's highest partner tier, strengthening its position in enterprise digital experience implementation, managed services and AI-enabled transformation. - The Diamond designation recognizes Americaneagle.com's long-standing Sitecore expertise as enterprises modernize content platforms, personalization systems, ecommerce infrastructure and marketing technology. - SitecoreAI is expanding the platform's AI capabilities, creating new opportunities for content operations, productivity and personalized digital experiences across enterprise organizations. - Americaneagle.com's Sitecore Managed Cloud infrastructure role extends its relationship beyond implementation into operational support for complex enterprise digital experience environments. - The partnership highlights the growing importance of implementation expertise as enterprises integrate AI, content management, personalization and customer data into unified experience platforms.
Salesforce shares have fallen 17.2% over the past year while the S&P 500 gained 22%, leaving the stock trading at a price-to-earnings ratio of 21.4, below the index median of 23.8. The company is now about 25% off its 52-week high. Despite the decline, Salesforce's fundamentals remain strong. Revenue grew 11% over the past twelve months, outpacing the S&P 500 median of 8.3%. The company's operating margin stands at 22%, above the index median of 18.4%, whilst its operating cash flow margin is 36%. The market's hesitation centres on future growth rather than current performance. Analysts noted that bookings trends are lagging and segments like Tableau and Commerce Cloud are weighing on growth. Management expects to drive revenue re-acceleration in the second half of fiscal year 2027.
Trustpilot unifies CRM with Salesforce to enhance customer insights. With Salesforce's Customer 360, Trustpilot unifies its CRM systems to provide a holistic view of customer interactions, streamlining operations and enhancing customer engagement across the organization. Key facts. * Trustpilot's CRM unification boosts customer insights, enhancing service and sales efficiency. * Real-time data access improves renewal strategies, potentially increasing customer retention rates. * Integrated systems reveal vulnerabilities in previous data silos, highlighting operational inefficiencies. * Enhanced targeting through Customer 360 could lead to higher conversion rates and revenue growth. * Strategic focus on customer experience indicates a shift towards data-driven decision-making in sales. Summary. Trustpilot, a customer review platform, faced challenges in unifying customer data across multiple systems. They implemented Salesforce's Customer 360 to create a single, integrated CRM that provides a comprehensive view of customer interactions. This transformation has enabled faster, more consistent customer experiences and improved conversion rates. Background. Trustpilot operates in the customer review industry and has undergone a multi-year digital transformation to enhance its sales operations. Before the deployment of Customer 360, Trustpilot relied on four disparate systems, which made it difficult to access a unified view of customer interactions. Challenge. The primary challenge was to consolidate customer data from various sources to improve the efficiency of customer support and sales processes. Trustpilot needed a solution that would allow employees to access comprehensive customer information in one place. Solution. Trustpilot implemented Salesforce's Customer 360, built on Agentforce Service, to integrate their sales, service, and marketing data. This new CRM system connects previously fragmented data, allowing employees to view all customer interactions, including service cases, NPS scores, account history, and marketing engagement, through a single service console. Results. The integration of Customer 360 has led to faster and more consistent customer experiences. Trustpilot employees can now act based on a complete, real-time view of each customer relationship, which has positively impacted their ability to support businesses and consumers effectively. Key insights. Businesses looking to enhance customer interactions should consider integrating their data systems to create a unified view of customer relationships. A connected CRM can streamline operations and improve response times, ultimately leading to higher customer satisfaction. Customer testimonial. "Agentforce Service plays a major role in our CRM, powering not only how we support businesses and consumers, but also enabling our employees to have a much more well-rounded view of all customer touchpoints." - Williams Agentforce Service Customer 360 Key concepts. digital transformation CRM integration customer interactions data consolidation real-time view customer touchpoints business operations trust building Definitions. * CRM - Customer Relationship Management (CRM) is a technology for managing a company's relationships and interactions with potential customers and clients. * Customer 360 - Customer 360 is a Salesforce feature that provides a comprehensive view of customer data across various interactions and touchpoints. * NPS - Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction based on their likelihood to recommend a company's products or services. * digital transformation - Digital transformation refers to the process of using digital technologies to create new or modify existing business processes, culture, and customer experiences. * service console - A service console is a unified interface that allows customer service representatives to manage customer interactions and support tasks efficiently. Use cases. * | preparing for renewal conversations * | managing review disputes * | responding to customer inquiries * | accessing customer interaction history * | analyzing engagement signals * | consolidating support history Frequently asked questions. What is the purpose of Trustpilot's digital transformation? Trustpilot's digital transformation aims to unify disparate systems into a single, integrated CRM. This allows for a connected view of customer interactions across the business. How does Customer 360 enhance customer service? Customer 360 enhances customer service by providing a real-time view of customer data, enabling teams to act based on the same context. This leads to faster and more consistent customer experiences. What role does Agentforce Service play in Trustpilot's operations? Agentforce Service is integral to Trustpilot's CRM, facilitating support for businesses and consumers. It helps employees gain a comprehensive view of customer touchpoints. What types of data are consolidated in Trustpilot's CRM? Trustpilot's CRM consolidates various types of data, including account activity, engagement signals, support history, and renewal data. This comprehensive data integration supports better decision-making. How does Trustpilot ensure consistent customer experiences? Trustpilot ensures consistent customer experiences by enabling all teams to access the same customer data and context. This collaborative approach helps in delivering timely and effective support.
Snowflake powers KSA's Zahid Group's data and AI transformation to unlock enterprise value. Posted on August 11, 2026 UTC Multi-year engagement creates a governed data foundation across Zahid Group JEDDAH: Zahid Group, one of Saudi Arabia's leading diversified business groups spanning heavy equipment, energy, transport and manufacturing, and others, has selected Snowflake, the AI Data Cloud company, as the strategic foundation for its enterprise data and AI transformation, giving the Group a scalable way to strengthen governance, advance AI adoption, and elevate customer experiences enterprise-wide. The relationship was formalized during a signing ceremony at Zahid Business Park in Jeddah, launching a multi-year investment that will strengthen productivity and support technology-led growth in line with Saudi Vision 2030. With Snowflake, Zahid Group's Digital Solutions Division is unifying data from across its business streams and departments on a governed, secure, centralized and scalable lakehouse platform. A modern business intelligence ecosystem will give leaders faster access to information, enabling them to spend less time reconciling reports and more time acting on insights. The next phase will use Snowflake Cortex AI to enable employees to engage with data through natural language, reducing reliance on traditional reporting and shortening the path from question to decision. Snowflake's adoption at Zahid Group comes as Saudi Arabia accelerates its goal of becoming the Middle East's leading AI infrastructure and technology hub. The Council of Ministers has designated 2026 as the Year of AI, and PwC estimates that AI could contribute around 12.4% of the country's GDP by 2030. Before adopting Snowflake, Zahid Group's data was dispersed across multiple systems, requiring extensive manual consolidation and resulting in reporting inconsistencies that slowed decision-making. As an early proof of value, the Caterpillar Helios initiative demonstrated the power of secure, real-time data sharing through Snowflake. Building on this foundation, Zahid Group is now extending Snowflake's capabilities across its digital ecosystem, enabling real-time data streaming and integration with core platforms such as Infor and Salesforce. This connected architecture has standardized critical reporting processes, reducing month-end reporting cycles from days to hours, and in many cases minutes. By eliminating manual effort and improving data consistency, it provides leaders with timely, trusted insights that support faster decision-making and strengthen a culture of data-driven innovation. Suzan Sadek, Group IT Manager, Zahid Group, said: "Data is one of the most valuable assets of the digital economy. By choosing Snowflake, we are building a trusted and scalable data foundation that enables AI-driven innovation, faster decision-making, and improved customer experience. This transformation strengthens Zahid Group's competitiveness, while supporting Saudi Arabia's Vision 2030 ambition to create a data-driven economy." [email protected]