Junior level candidates should have 0–3 years of experience; Journeyman level candidates should have 4–7 years; Senior level candidates should have 8 or more years.
Professional proficiency in English is required.
Demonstrated proficiency using all Microsoft Office applications is required.
Applicants must be currently authorized to work in the United States on a full-time basis.
Ability to sit at a computer terminal for an extended period is required.
The employee must be able to sit, stand, talk, and hear, and often sit and use their hands and fingers to operate a computer.
Responsibilities
Lead technical requirement gathering and solutioning for customer use cases.
Provision tools and resources and ensure alignment with customer needs.
Lead the customer use case intake process, working with customers to understand their requirements and objectives.
Coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the WDP System's capabilities.
Manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability.
Develop and maintain intake process documentation and templates.
Facilitate solutioning workshops with customers and technical teams.
Work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs.
Track and report intake metrics, including volume, cycle time, and customer satisfaction.
Collaborate with the customer success team to ensure smooth handoff of new use cases for implementation.
Stay informed about the WDP System's capabilities and roadmap to effectively guide customers during the intake process.
Travel occasionally, up to 10%.
The Solution Engineer will lead technical requirement gathering and solutioning for customer use cases. This person will provision tools, resources, and ensure alignment with customer needs. This person will lead the customer use case intake process, working with customers to understand their requirements and objectives. This person will coordinate with technical teams to develop solutions for customer needs, ensuring proposed solutions are feasible and align with the WDP System's capabilities. This person will manage the intake pipeline, prioritizing and scheduling new use cases based on organizational priorities and resource availability. This person will develop and maintain intake process documentation and templates. This person will facilitate solutioning workshops with customers and technical teams. This person will work with the service catalog manager to identify opportunities for new or enhanced services based on recurring customer needs. This person will track and report on intake metrics, including volume, cycle time, and customer satisfaction. This person will collaborate with the customer success team to ensure smooth handoff of new use cases for implementation. This person will stay informed about the WDP System's capabilities and roadmap to effectively guide customers during the intake process.
SECRET Security Clearance Required
We are actively seeking multiple levels:
Junior: 0 - 3 years of experience + Bachelor's Degree
Journeyman: 4 - 7 years of experience + Bachelor's Degree
Senior: 8+ years of experience + Bachelor's Degree
Good communication skills, self-starter mindset.
Professional proficiency in English is required.
Demonstrated proficiency in using all Microsoft Office applications.
Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.
Work Environment:
Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
Employee is often required to sit and use their hands and fingers to operate a computer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
Up to 10%/ Occasional travel.
Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to [email protected].
Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.
Eligibility requirements apply.
Employer Contributions to Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA) with a generous matching program
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Employee Assistance Program
Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Salary estimates for this job range from $85,000 - $184,000.