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Hook

AI-powered SaaS customer retention platform

Associate Design Director

Graphic DesignConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • At least 8 years of experience working in an advertising agency and/or recognized brand.
  • Demonstrate high-level design craftsmanship and experience developing design solutions for brands.
  • Have outstanding communication and presentation skills.
  • Be imaginative, collaborative, conceptual, and curious.
  • Maintain an optimistic outlook toward client revisions and know when and how to offer creative opportunities to push boundaries.
  • Generate and maintain enthusiasm for ideas as they move from concept to execution.
  • Demonstrate mastery of Photoshop and Illustrator, fluency in Figma, and familiarity with emerging interactive design trends.
  • Have an interest in team leadership and mentorship, and an interest in eventually growing into a people manager; direct reports are not expected in the short term.
  • Have flexibility to work around Pacific Time hours.

Responsibilities

  • Demonstrate working mastery of visual design and brand systems.
  • Execute and manage original, persuasive, conceptual, and visually compelling design work, with expertise in layout, typography, and brand identity design.
  • Lead projects focused on complex brand campaigns and storytelling through motion design, communicating brand narratives through storyboards and styleframes.
  • Inspire and mentor design staff to accelerate skill progression through collaboration, experimentation, and knowledge sharing.
  • Communicate design concepts fluently with clients and creatives to enable effective feedback and direction.
  • Demonstrate emotional intelligence in meetings and communications.
  • Work closely with internal staff to ensure design work exceeds client expectations.
  • Maintain and promote internal awareness of industry design references and standards, with a strong focus on processes and tools.
  • Cultivate ownership that elevates the standards and quality of designers’ work.
  • Partner with motion leads to streamline processes and create efficient working environments for the team.
  • Juggle multiple projects while maintaining clear priorities, overseeing a team of designers, and ensuring work is pixel-perfect before client delivery.
  • Oversee tactical production workstreams while primarily focusing on strategic and conceptual visual design challenges for national and global brands and campaigns.
  • Participate hands-on at every project stage, from brainstorming concepts and developing campaigns to client presentations, deadline management, functional prototypes, asset production, and launch.
  • Develop visual presentations, storyboards, and prototypes to communicate solutions and context to peers, leadership, and clients; execute and scale concepts through digital production to pixel-perfect client delivery on time and on spec.

Desired Qualifications

  • Prior experience working directly with technology brands is valuable but not required.
  • Knowledge of artificial intelligence image-generation tools, prototyping, Webflow, After Effects, Blender, or Cinema 4D is a plus.

About the Company

Hook

AI-powered SaaS customer retention platform

Hook.co uses artificial intelligence to help SaaS businesses identify their most valuable customers and create strategies to retain them and increase revenue. It analyzes usage patterns and third-party data to rank customers by value, enabling quick upsell opportunities and churn reduction. The platform also reveals which product features customers actually use, so teams can focus on high-value users and tailor engagement efforts. Automated engagement insights map risks and upsell opportunities for every customer, guiding targeted actions. The onboarding process is designed to start delivering results within about 30 days, and security is emphasized to protect sensitive data. Hook’s approach centers on data-driven customer segmentation and personalized retention strategies, helping SaaS companies maximize revenue and expansion while minimizing churn.

Company size
51-200
Company stage
Series A
Total funding
$14.3M
Headquarters
London, United Kingdom
Founded
2020

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