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Full-Time

CAHPS Program Manager

Posted on 6/20/2024

Qualtrics

Qualtrics

5,001-10,000 employees

AI-powered experience management software platform

Data & Analytics

Mid, Senior

Provo, UT, USA

Category
Risk & Compliance
Legal & Compliance
Required Skills
Sales
Communications
Quality Assurance (QA)
Data Analysis
Requirements
  • Bachelor’s degree
  • 3-5 years in data quality, data analysis and/or Regulatory program oversight
  • Superb communication and project management skills
  • Comfortable in a fast-paced and highly competitive environment
  • Ability to communicate clearly and pleasantly through both written and spoken mode
  • 1-2 years of experience in data quality and program oversight in a healthcare related environment preferred
  • Knowledge and experience with government regulatory programs
  • Experience in execution of many aspects of CX program delivery, including: survey design and execution, data analysis, dashboard and reporting, making best practice recommendations specific to CAHPS
  • Bachelor’s degree in business, healthcare administration, or other research-oriented field
Responsibilities
  • Lead CAHPS Program data quality, successful tracking and documentation from project conception through initial report deliverables/data submission
  • Run timelines, communications and expectations of program governance committees
  • Coordinate and advise on various project activities throughout the life of a project
  • Successfully lead the end to end walk through of data records for annual audits
  • Responsible for all QA of CAHPS data and submission
  • Assist Sales Team with questions related to CAHPS programs and compliance
  • Partner with Qualtrics or Partner implementation teams to oversee the CAHPS implementation process
  • Establish and Monitor client sampling in accordance with regulatory guidelines
  • Oversee data requirements for new CAHPS clients
  • Track all required quality checks
  • Manage data quality in preparation for data submission
  • Communicate any required CAHPS updates to clients or client teams
  • Assist in monitoring websites for individual CAHPS program updates and trainings
  • Attend required CAHPS trainings
  • Assist in maintaining CAHPS QAP documentation
  • Assist in maintaining CAHPS training documentation
  • Assist in preparing for and participate in annual CAHPS audits

Qualtrics XM offers experience management software with three suites designed to enhance customer frontlines, team performance, and product development, all integrated into a single platform. The software leverages AI to improve customer experiences across touchpoints, engage teams, and facilitate product design for market growth.

Company Stage

Series C

Total Funding

$595.2M

Headquarters

Seattle, Washington

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-10%

2 year growth

-10%

Benefits

Work hard/play hard - For every bit of hard work we put in, we have twice the fun. Whether that means taking a break in a massage chair or hitting the slopes after work, Qualtrics makes sure that employees take time to recharge and live it up. Everyone receives $1500 annually to spend on a ‘bucket list’ adventure.

Upward mobility - Because we’re a hyper-growth company, getting promoted and taking on more opportunity is always an option. We hire individuals who have what it takes to quickly step into the next role and take on opportunities beyond their core job description.

Office perks - We believe in a workspace that allows you to take a breather and pepper fun throughout your day. Grab a beer in the Dublin office pub, enjoy Seattle’s rooftop patio overlooking the Puget Sound, or raid one of the many kitchens around Provo’s office.

Global - Qualtrics employees are plugged into a network of experienced professionals around the globe. With weekly company-wide video meetings and our own internal social network, employees get global experience and stay up-to-date on what’s happening across the organization.

Total rewards - The term “benefits” doesn’t really do our employee rewards program justice. We provide medical, dental, and vision insurance, 20+ days of annual leave, generous retirement fund contributions, quarterly bonuses, and tons of career mobility.

High bar - We don’t hire cutthroat individuals who only care about themselves. We’re looking for top performers with a wide array of professional and personal experience. Our employees are driven, intelligent, diverse and interesting people who work well in teams and know how to have fun.