Operations Support

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

This is an early-in-career opportunity designed to cultivate future leaders. In this role, you’ll be a junior team member responsible for driving the execution of high-impact operational tasks that power our core business.

You will work on clear, well-defined projects, tackling practical, real-world problems. This is a hands-on role where you will execute basic and routine operational tasks, achieving results under the direct guidance of experienced mentors. Be prepared to learn rapidly, own your assignments, and contribute to immediate results in a challenging, fast-paced environment.

Role Responsibilities

Your work will directly contribute to operational efficiency and business growth. You will be expected to:

• Drive Operational Execution & Business Logic

• Execute simple professional tasks within a specific functional module, focusing on solving clear and well-defined operational challenges.

• Assist in understanding and documenting the core business logic and operational processes of assigned tasks, connecting your work to the greater user value.

• Execute basic and routine operation tasks vital to maintaining the health of our products and services.

• Analyze Data & Drive Insight

• Apply basic data analysis skills (like SQL) to execute common data processing tasks under direct guidance.

• Track and understand the definitions of key operational metrics and indicators, identifying the reliable sources of data for accurate reporting.

• Manage Assigned Workstreams

• Manage progress on assigned tasks, ensuring that results are achieved in accordance with the established work plan under clear supervision and guidance.

• Proactively identify challenges and bottlenecks, seeking guidance to ensure all planned results are achieved on time.

• Communicate & Collaborate

• Clearly articulate and demonstrate findings (e.g., data analysis results), effectively utilizing tools like presentation slides to convey critical information.

• Build collaborative and positive relationships with peers and proactively share relevant information with the team.

• Actively practice proactive listening to understand others well, and organize simple, efficient meetings by preparing clear agendas and materials.

• Identify relevant stakeholders for your projects and actively seek opinions, coaching, and guidance from supervisors and peers to effectively solve problems.

Role Qualifications

• Currently enrolled in a Bachelor's or Master's degree program in Engineering, Economics, Computer Science, Actuarial Science, or a related technical field.

• A "hands-on," self-motivated approach, eager to take ownership of tasks.

• Demonstrated ability to achieve results under clear guidance and follow established work plans.

• Proficiency in Excel and a foundational understanding of data analysis concepts.

• Excellent written and verbal communication skills with a clear and concise style.

• Basic working knowledge of SQL for common data querying and processing tasks.

• Proven ability to work collaboratively in a team setting and maintain positive relationships.

• Experience or interest in using data to inform judgment and problem diagnosis.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms