Day & Ross

Cross-border logistics and transportation services

Operations Manager

Shipping & ReceivingConfirmed live in the last 24 hours

Full-timeSaint John, NB, CanadaNo salary listed

About the Job

Requirements

Post-secondary education in transportation or logistics is preferred, although suitable practical experience may be considered in lieu of education.
Training in the Transportation of Dangerous Goods is required.
WHMIS certification is required.
Three to five years of experience in a terminal setting, preferably in the transportation industry, is required.
Experience leading a team of frontline employees, managers, and supervisors is required.
Experience contributing to the development of and managing to an annual operating budget is required.
Leadership experience in transportation or operations, as well as experience in various transportation roles, is preferred.
Strong leadership and influencing skills, including the ability to get work done through others, lead by example, coach, and support staff and other leaders, are required.
Strong conflict-resolution and leadership skills are required.
Results-driven approach is required.
Customer-service orientation, urgency, troubleshooting, and problem-solving skills are required.
Strong interpersonal and communication skills, both verbal and written, are required.
Computer skills, including the Microsoft Suite, are required; Truck Mate experience is preferred.
Ability to lead and reinforce a strong workplace safety culture is required.
English language skills are required.

Responsibilities

Lead and manage a fast-paced, high-volume dock operation through supervisors, lead hands, and frontline employees to ensure accurate and timely completion of dock activities and supporting office tasks.
Coach and develop team members through collaboration, clear communication, and direction.
Make informed decisions based on safety, service, and productivity standards, applying company processes, policies, and procedures.
Initiate and lead process and customer-experience improvements while meeting deadlines and controlling costs.
Use key metrics, including load factor, on-time delivery, LMS, and freight flow, to manage terminal performance.
Prioritize unloading and loading freight and ensure damaged freight and returns are moved appropriately.
Recognize risks and problems and work collaboratively with others to resolve them practically and quickly.
Ensure and monitor continuous communication and information flow relating to freight delivery so appropriate parties know the solutions and actions needed for safe and timely operations.
Perform other related duties as required.

Desired Qualifications

Bilingualism in English and French is required for terminals located in Quebec; it is not stated as a requirement for the Saint John, New Brunswick location.

You belong at Day & Ross.

Operations Manager

Full-time

Saint John, NB

Schedule: 1pm - 9pm Afternoon shift

The Operations Manager is accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible to ensure smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines. This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.

How You’ll Help:

Lead and manage a fast paced and high-volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks.
Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
Understand and use key metrics to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
Recognize risks and problems and work collaboratively with others to practical and speedy resolution.
Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.
Other related duties related as may be required.

Your Skills and Experience:

Post secondary education in transportation or logistics preferred. A suitable level of practical experience may be considered in lieu of education.
Trained in the Transportation of Dangerous Goods
WHMIS certified.
3-5 years’ experience in a terminal setting, preferably in the transportation industry.
Experience leading a team of front line employees, managers, and supervisors
Contributing to the development of and managing to an annual operating budget.
Ideal to have leadership experience in transportation or operations as well as various roles in transportation
exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
strong conflict resolution skills and leadership
results driven
a strong sense of customer service and urgency, troubleshooting and problem solving skills;
strong interpersonal and communication skills, both verbal and written
computer skills including the Microsoft Suite and preferably, Truck Mate
the ability to lead and reinforce a strong culture of workplace safety
English, other languages an asset
Bilingualism in English and French required for terminals located in the Province of Quebec.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

About the Company

Day & Ross

Cross-border logistics and transportation services

Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a diverse set of customers. It moves freight end-to-end by coordinating pickups, using technology for real-time visibility and tracking, and leveraging its Business Agility Hub in Fredericton to integrate new tech. It differentiates itself with personalized customer service, tight pickup coordination, cross-border capabilities, and a large, stable workforce recognized as a top employer. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong service performance.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Hartland, Canada
Founded: 1950

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