Full-Time

Operations Manager

Day & Ross

Day & Ross

Cross-border logistics and transportation services

No salary listed

Saint John, NB, Canada

In Person

Bachelor's

Category
Warehouse & Fulfillment
Required Skills
Customer Service

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Requirements
  • Post-secondary education in transportation or logistics is preferred, although suitable practical experience may be considered in lieu of education.
  • Training in the Transportation of Dangerous Goods.
  • WHMIS certification.
  • Three to five years of experience in a terminal setting, preferably in the transportation industry.
  • Experience leading a team of front-line employees, managers, and supervisors.
  • Experience contributing to the development of and managing to an annual operating budget.
  • Leadership experience in transportation or operations and experience in various transportation roles.
  • The ability to lead by example, coach, and support staff and other leaders.
  • Conflict resolution and leadership skills.
  • Customer service, urgency, troubleshooting, and problem-solving skills.
  • Strong interpersonal and communication skills, both verbal and written.
  • Computer skills, including the Microsoft Suite and preferably TruckMate.
  • The ability to lead and reinforce a strong culture of workplace safety.
  • English language proficiency.
  • Bilingual English and French proficiency is required for terminals located in Quebec.
  • Reference and criminal background checks are required before employment.
Responsibilities
  • Lead and manage a fast-paced, high-volume dock operation through supervisors, lead hands, and front-line employees to ensure accurate and timely completion of dock activities and supporting office tasks.
  • Coach and develop team members through collaboration, clear communication, and direction.
  • Make informed decisions based on safety, service, and productivity standards and company processes, policies, and procedures.
  • Initiate and lead process and customer-experience improvements while meeting deadlines and controlling costs.
  • Use key metrics, including load factor, on-time delivery, LMS, and freight flow, to manage terminal performance.
  • Prioritize unloading and loading freight and move damaged freight and returns appropriately.
  • Recognize risks and problems and work collaboratively with others to reach practical and timely resolutions.
  • Ensure and monitor continuous communication and information flow relating to freight delivery so appropriate parties are aware of actions and solutions needed for safe and timely operations.
  • Perform other related duties as required.
Desired Qualifications
  • Post-secondary education in transportation or logistics.
  • Experience in the transportation industry in a terminal setting.

Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a range of clients. It coordinates pickups and manages end-to-end freight moves using technology for real-time visibility, with a Fredericton Business Agility Hub that helps integrate new tech, and a workforce of drivers, owner-operators, and staff. The company differentiates itself through personalized customer service, tight pickup coordination, cross-border capabilities, and technology-driven visibility backed by a large, stable team. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong logistics and customer care.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Hartland, Canada

Founded

1950

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 promoted Corey Orchard CIO, accelerating digital transformation execution.
  • August 2026 expanded sales leadership under Annie Noël targets 2030 growth and customer experience.
  • Day & Ross won 2026 Best Managed Companies and improved EcoVadis percentile to 60th.

What critics are saying

  • March 2026 WARN filings cut 100 Hamilton jobs after a customer rebid work elsewhere.
  • That same contract loss hit Livonia and six other states, signaling fragile account concentration.
  • Continued bid losses can hollow out network density and trigger layoffs by 2027.

What makes Day & Ross unique

  • Fredericton Business Agility Hub runs TMS, API, EDI, and customer portal innovation.
  • Day & Ross spans Canada and US freight, final mile, truckload, and cross-border density.
  • McCain ownership funds long-horizon capital and national acquisitions like Stonehammer and REI.

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Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Company News

WCPO 9 News
Mar 30th, 2026
Hamilton transportation company to lay off 100 employees.

Hamilton transportation company to lay off 100 employees. By: Eric Schwartzberg | Journal-News Posted 12:09 PM, Mar 30, 2026 HAMILTON, Ohio - A Canadian-based transportation company is laying off 149 employees, the majority of them at its Butler County location. Day & Ross USA, which is based in New Brunswick, will cut 100 jobs from its site at 3560 Symmes Road in Hamilton, effective May 30, the company said in a Worker Adjustment and Retraining Notification, or WARN, filed with the state last Wednesday. At the Butler County facility, the majority of the layoffs will affect drivers (54) and dock workers (36). The remaining positions affected are dispatchers and dock leads (two each), plus administrative assistant, driver manager, inbound dock manager, operations coordinator, operations supervisor and senior operations manager (one each). Thirty-two layoffs will come from the company's facility in Livonia, Michigan, while the remaining cuts will be carried out in Indiana (6), Kentucky (6), Tennessee (3) and West Virginia (2), according to the WARN notice. Day & Ross started in 1950 and was bought by McCain Foods in 1966. It is now owned entirely by McCain, the world's largest manufacturer of frozen french fries and potato products. The company opened its Symmes Road location in 2000 and hired workers who had lost their jobs when the previous company there, Dedicated Logistics Inc., shut down after General Motors chose a different shipping company. Day & Ross has no union, the company said in the notice. Employees who are laid off will not be able to move into other jobs at the company and will not receive severance pay, it said. The company said it will provide information on how employees can access unemployment insurance benefits and available services, including job placement assistance, retraining programs or counseling. Asked in the WARN form what actions the company took to mitigate the impact of the employment loss, Day & Ross said, "Contract negotiation with our customer over calendar year 2025 while customer took business out to bid" and "New contract ultimately awarded elsewhere impacting our current workforce." More local news: