Full-Time

Operations Manager

Day & Ross

Day & Ross

Cross-border logistics and transportation services

No salary listed

Saint John, NB, Canada

In Person

Category
Operations & Logistics (1)
Requirements
  • Trained in the Transportation of Dangerous Goods
  • WHMIS certified
  • 3-5 years’ experience in a terminal setting
  • Experience leading a team of front line employees, managers, and supervisors
  • Contributing to the development of and managing to an annual operating budget
  • The ability to lead and reinforce a strong culture of workplace safety
  • Bilingualism in English and French required for terminals located in the Province of Quebec
  • Post secondary education in transportation or logistics (preferred; suitable level of practical experience may be considered in lieu of education)
  • The ability to lead and reinforce a strong culture of workplace safety
  • English and French language skills (French required for Quebec terminals)
  • Computer skills including the Microsoft Suite (Truck Mate preferred)
  • Strong interpersonal and communication skills, both verbal and written
  • Conflict resolution skills
  • Results driven
  • Customer service and urgency, troubleshooting and problem solving skills
Responsibilities
  • Lead and manage a fast paced and high-volume dock operation though a team of supervisors, lead hands, and front line employees to ensure the accurate and timely completion of all dock activities and supporting office tasks
  • Coach and develop team members using a positive attitude, collaboration, clear communication, and direction
  • Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures
  • Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs
  • Understand and use key metrics to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow
  • Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately
  • Recognize risks and problems and work collaboratively with others to practical and speedy resolution
  • Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations
  • Other related duties related as may be required
Desired Qualifications
  • Leadership experience in transportation or operations
  • Experience leading a team of front line employees, managers, and supervisors (already in Requirements; keep only once)
  • Post secondary education in transportation or logistics preferred
  • Truck Mate experience preferred

Day & Ross provides transportation and logistics services across Canada and the US, handling cross-border freight for a range of clients. It coordinates pickups and manages end-to-end freight moves using technology for real-time visibility, with a Fredericton Business Agility Hub that helps integrate new tech, and a workforce of drivers, owner-operators, and staff. The company differentiates itself through personalized customer service, tight pickup coordination, cross-border capabilities, and technology-driven visibility backed by a large, stable team. Its goal is to deliver dependable, efficient transportation that creates value for customers while supporting community and strong logistics and customer care.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

Hartland, Canada

Founded

1950

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What believers are saying

  • McCain's frozen food distribution network creates captive logistics demand across North America.
  • Automotive sector recovery post-2026 could restore General Motors and tier-one supplier contracts.
  • Business Agility Hub technology investments improve operational efficiency and driver retention long-term.

What critics are saying

  • Lost General Motors contract triggered 149 US layoffs; customer concentration risk remains acute.
  • McCain ownership exposes Day & Ross to frozen food sector contraction and divestiture pressure.
  • Unionized competitors capture displaced drivers; non-union workforce attrition accelerates revenue decline.

What makes Day & Ross unique

  • McCain Foods ownership provides stable capital and global food industry customer relationships.
  • Cross-border LTL/TL capabilities span US and Canada with dedicated automotive logistics expertise.
  • Integrated logistics suite includes freight, dedicated services, supply chain, and e-commerce solutions.

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Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Company News

WCPO
Mar 30th, 2026
Hamilton transportation company to lay off 100 employees.

Hamilton transportation company to lay off 100 employees. By: Eric Schwartzberg | Journal-News Posted 12:09 PM, Mar 30, 2026 HAMILTON, Ohio - A Canadian-based transportation company is laying off 149 employees, the majority of them at its Butler County location. Day & Ross USA, which is based in New Brunswick, will cut 100 jobs from its site at 3560 Symmes Road in Hamilton, effective May 30, the company said in a Worker Adjustment and Retraining Notification, or WARN, filed with the state last Wednesday. At the Butler County facility, the majority of the layoffs will affect drivers (54) and dock workers (36). The remaining positions affected are dispatchers and dock leads (two each), plus administrative assistant, driver manager, inbound dock manager, operations coordinator, operations supervisor and senior operations manager (one each). Thirty-two layoffs will come from the company's facility in Livonia, Michigan, while the remaining cuts will be carried out in Indiana (6), Kentucky (6), Tennessee (3) and West Virginia (2), according to the WARN notice. Day & Ross started in 1950 and was bought by McCain Foods in 1966. It is now owned entirely by McCain, the world's largest manufacturer of frozen french fries and potato products. The company opened its Symmes Road location in 2000 and hired workers who had lost their jobs when the previous company there, Dedicated Logistics Inc., shut down after General Motors chose a different shipping company. Day & Ross has no union, the company said in the notice. Employees who are laid off will not be able to move into other jobs at the company and will not receive severance pay, it said. The company said it will provide information on how employees can access unemployment insurance benefits and available services, including job placement assistance, retraining programs or counseling. Asked in the WARN form what actions the company took to mitigate the impact of the employment loss, Day & Ross said, "Contract negotiation with our customer over calendar year 2025 while customer took business out to bid" and "New contract ultimately awarded elsewhere impacting our current workforce." More local news: