JP Morgan Chase

Runs a consumer bank and an investment bank

Senior Product Associate - Card Customer Experience and Benefits

Product ManagementConfirmed live in the last 24 hours

Full-time$99.8k - $155kIn-person

About the Job

Requirements

At least 3 years of experience in product management or a closely related domain.
Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition.
Working knowledge of data analytics concepts and strong data literacy, including the ability to interpret trends and metrics.
Strong written communication skills, including creating clear requirements and user stories.
Ability to collaborate effectively across product, design, technology, research, and analytics partners.
Applicants must be authorized to work for any employer in the United States; immigration sponsorship or transfer of employment visa sponsorship is not available.

Responsibilities

Partner with the Product Manager to identify and validate new product opportunities through user research and discovery.
Translate customer needs and market insights into clear product hypotheses and feature concepts.
Consider upstream and downstream impacts of features to protect the end-to-end customer experience.
Support user research activities, journey mapping, and market analysis to inform the product roadmap.
Define and document product requirements, epics, and user stories to enable delivery.
Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes.
Monitor feature performance after launch and recommend enhancements based on data and feedback.
Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans.
Contribute to ongoing process improvements that increase product team effectiveness and execution quality.

Desired Qualifications

Experience supporting customer-facing digital products with measurable adoption and engagement goals.
Familiarity with experimentation and measurement approaches, such as A/B testing or test-and-learn.
Experience using customer insights, including research, feedback, and journey maps, to influence prioritization and roadmap decisions.
Comfort working in agile delivery environments and participating in ceremonies and backlog refinement.

You’ll help shape customer-facing products end to end, from discovery through delivery, using research, data, and strong partnership. Join a team where your work directly improves how customers experience and use their benefits.

As a Senior Product Associate in Card Customer Experience and Benefits, you partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

Job responsibilities

Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
Translate customer needs and market insights into clear product hypotheses and feature concepts
Consider upstream and downstream impacts of features to protect the end-to-end customer experience
Support user research activities, journey mapping, and market analysis to inform the product roadmap
Define and document product requirements, epics, and user stories to enable delivery
Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
Monitor feature performance post-launch and recommend enhancements based on data and feedback
Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Required qualifications, capabilities, and skills

3+ years of experience in product management or a closely related domain
Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration
Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition
Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics)
Strong written communication skills, including creating clear requirements and user stories
Ability to collaborate effectively across product, design, technology, research, and analytics partners

Preferred qualifications, capabilities, and skills

Experience supporting customer-facing digital products with measurable adoption and engagement goals
Familiarity with experimentation and measurement approaches (for example, A/B testing or test-and-learn)
Experience using customer insights (research, feedback, journey maps) to influence prioritization and roadmap decisions
Comfort working in agile delivery environments and participating in ceremonies and backlog refinement
Strong organizational skills to manage multiple priorities and stakeholder inputs

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Base Pay/Salary: New York,NY $99,750.00-$155,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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