Product Operations Analyst - Client Delivery, Multiple Teams
No salary listed
Entry, Junior, Mid, Senior
Bachelor's
Mechanicsburg, PA, USA
HybridHybrid role with at least three days per week in the office; relocation to the Mechanicsburg area is considered.
Customer Experience & SupportCustomer Support
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required
About the job
Requirements
- U.S. citizenship is required and the candidate must be eligible to obtain and maintain a Public Trust clearance.
- Experience in product operations, customer support, product support, implementation support, business operations, technical support, business analysis, or a related field.
- A bachelor's degree in Business, Information Systems, Computer Science, Operations, Finance, Public Administration, or a related discipline, or equivalent relevant experience.
- Ability to understand business needs and translate them into clear requirements, workflows, and actionable solutions.
- Strong attention to detail and the ability to follow documented processes consistently.
- Clear written and verbal communication skills and the ability to explain issue status and next steps to different audiences.
- Structured problem-solving skills and comfort gathering evidence, testing assumptions, and documenting conclusions.
- Ability to manage multiple cases, priorities, and deadlines while maintaining accurate records.
- Ability to distinguish routine work from situations that require escalation or additional guidance.
- Collaborative working style and comfort partnering with technical and non-technical team members.
- Ability and willingness to learn new software platforms, case-management tools, reporting tools, and operational processes.
- Demonstrated success resolving ambiguous issues that span users, data, product behavior, controls, and operating processes.
- Strong root-cause analysis and process-improvement skills, with the ability to turn findings into durable corrective action.
- Ability to analyze operational data, identify meaningful patterns, and present findings and recommendations clearly.
- Strong stakeholder-management skills and comfort working directly with clients, partners, and senior internal stakeholders.
- Deep expertise designing operational processes, standards, controls, service measures, and escalation models that scale across teams and programs.
- Proven leadership of significant incidents or high-risk client situations requiring cross-functional coordination and executive communication.
- Advanced problem-solving and systems-thinking skills, including the ability to connect individual cases to broader product, process, data, control, and organizational causes.
- Strong analytical skills and the ability to define metrics, interpret trends, evaluate tradeoffs, and turn evidence into clear decisions.
- Executive-level communication and facilitation skills, with credibility across technical, operational, client, program, and leadership audiences.
- Demonstrated ability to influence without formal authority, develop others, resolve competing priorities, and create alignment in ambiguous environments.
- Strong judgment regarding operational risk, security, privacy, compliance, and the controls needed for traceable, defensible outcomes.
Responsibilities
- Execute defined operational processes, handle routine support and triage, document issues, maintain accurate case data, coordinate resolutions, and appropriately escalate exceptions.
- Work closely with Product, Engineering, Operations, and program teams to help users succeed and protect service quality, compliance, and the user experience.
- At higher levels, resolve ambiguous and higher-risk issues, perform root-cause analysis, improve workflows and processes, coordinate across operational and technical teams, coach analysts, interact directly with clients, and translate frontline evidence into durable product and process improvements while maintaining clear ownership through to resolution.
- Occasionally participate in releases, high-priority issue resolution, or critical program activities outside standard business hours.
About the company
Allocore provides SaaS platforms that manage the closing and funding process for real estate secured loans across all 50 states and territories, with emphasis on government loan and grant programs. It handles very high volumes of applications, such as up to 500,000 per hour for the Restaurant Revitalization Fund, and administers programs like VetCert by migrating veteran certification management from the VA to the SBA. The product works by supporting loan lifecycle tasks—application intake, eligibility checks, document handling, funding orchestration, and compliance—driven by real-time data, with agile deployment and dedicated advisory support for customer teams. Its goal is to speed program throughput while reducing risk and manual effort for banks, government agencies, and large lenders, differentiating itself through high-volume deployments and hands-on client support.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Crystal City, Virginia
Founded
2007
Get referred to Allocore
See people who can refer or advise you
Simplify's Take
What believers are saying
- August 25, 2026 Sara Parrish strengthens execution across government lending operations.
- June 12, 2026 USDA partnership expands Allocore into rural financial assistance delivery.
- RiverNorth acquisition broadens public-sector lending capabilities and deepens cross-sell into government programs.
What critics are saying
- Federal procurement slows revenue; Dec. 12 USA Lending launch depends on agency adoption.
- AI lending workflows create audit and bias scrutiny, especially after June 2026 MCP rollout.
- USDA, SBA, and Treasury concentration creates existential budget risk if priorities shift.
What makes Allocore unique
- Allocore One unifies loans, grants, servicing, and fraud on FedRAMP High infrastructure.
- June 16, 2026 MCP adds AI orchestration across fragmented lending systems and workflows.
- May 27, 2025 FedRAMP High authorization supports federal buyers with stringent security requirements.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Hybrid Work Options
- Paid Holidays