HybridRemote on Mondays and Fridays; on-site Tuesday through Thursday in Rancho Cucamonga.
QA & TestingManual & Functional QA
About the job
Requirements
Seven or more years of Quality Assurance experience in IT software development environments.
Two or more years of experience developing and documenting requirements, with direct experience leading IT Quality Assurance efforts.
Current or prior experience with test automation tools such as Selenium and Cucumber.
Three or more years of direct experience supporting complex applications and technology projects involving custom systems development, commercial software implementation, system integrations, infrastructure upgrades, and complex organizational change initiatives.
A bachelor's degree in Information Technology, Mathematics, Business Administration, or Healthcare from an accredited institution is required; four additional years of relevant work experience may substitute for the degree.
Comprehensive knowledge of Information Technology, including software development life cycle methodologies, system integration, data mapping, quality assurance processes, relational databases, and development processes.
Knowledge of SQL query writing, test automation tools and processes, process improvement methodologies such as Lean, Six Sigma, or TQM, .NET programming, evaluating technical infrastructure for security issues, and healthcare industry-standard EDI formats including HL7, X12, and NCPDP.
Proficiency with Microsoft Excel, Word, Project, and Visio; the ability to build and maintain automation scripts; and the ability to lead and mentor Quality Assurance resources.
Ability to perform detailed analysis, communicate technical and user-friendly concepts, prioritize and execute tasks in a high-pressure environment, provide customer service, collaborate in a team-oriented environment, and work effectively with minimal direct supervision.
Responsibilities
Assume the Quality Assurance lead role on Information Technology projects and production support releases, and lead and mentor other Quality Assurance resources.
Develop Quality Assurance test strategies, test plans, test cases, test scenarios, and test criteria for configured software and custom-developed applications.
Perform functional black-box testing, execute automated test scripts, evaluate results, facilitate application stress testing, and perform regression testing on existing applications.
Collaborate with project sponsors to develop test strategies and plans for large and complex projects, make recommendations, and ensure project risks are mitigated.
Lead discussions with business users to develop functional application requirements and communicate detailed system requirements to Information Technology team members, project team members, project managers, and analysts.
Maintain libraries of application requirements, specifications, test cases, defect logs, and test results.
Lead coordination of user acceptance testing with business partners and ensure proper user acceptance testing is performed.
Develop and maintain user instructions, operational instructions, process documentation, and program documentation according to Information Technology group standards.
Collaborate with the System Security Administrator to ensure security standards are followed and protected health information is not at risk of compromise.
Develop functional and detailed system requirements to ensure comprehensive and complete application testing.
Develop SQL reports to investigate data-related issues.
Perform root-cause analysis on issues and defects and work with project teams to communicate and prioritize known issues and defects.
Perform other duties required to support health plan operations and department business needs.
Desired Qualifications
Experience with C# development.
Overview
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
The role of an Engineer III - Quality Assurance at IEHP is to Lead Quality Assurance efforts on the implementation of large complex third-party software products / homegrown software products across the organization and provide Quality Assurance support to various departments in IT. This position leads testing efforts within an agile team and executes all levels of testing (Functional, API testing, Data Validation, Integration, and Regression). The incumbent is responsible for interfacing with end users to understand requirements (Business Analysis) and ascertain areas of improvement, such as cost reduction solutions and automation solutions. The Engineer III - QA performs ETL tests which require strong PL/SQL Skills and Data warehousing knowledge.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Additional Benefits
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Key Responsibilities
Assume QA lead role on IT projects and production support releases. Lead and mentor other Quality Assurance resources.
Develop QA test strategies and test plans suitable for a variety of IT projects. Develop test cases, test scenarios, and test criteria to effectively test configured software and custom-developed IT applications. Perform functional ‘black box’ testing of IT applications to identify issues and defects. Develop and run automated test scripts and evaluate results. Facilitate and performs application 'stress testing.' Perform regression testing on existing applications.
Collaborate with Project Sponsors to develop test strategies and plan for large/complex projects, making recommendations, and ensuring that project risks are mitigated.
Lead discussions with business users to develop function application requirements and detailed system requirements to IT Team Members, project Team Members, and other project managers and analysts.
Maintain libraries of application requirements, specifications, test cases, defect logs, and test results.
Lead the coordination of user acceptance testing (UAT) with business partners, ensuring that proper UAT is performed.
Develop and maintain user instructions, operational instructions, process documentation, and program documentation according to IT group standards.
Collaborate with IEHP System Security Administrator to ensure security standards are followed and PHI data is not at risk of being compromised.
Develop functional and detailed system requirements to ensure comprehensive and complete testing of applications.
Develop SQL reports to investigate data-related issues.
Perform root-cause analysis on issues and defects and works towards developing solutions. Work directly with project teams to effectively communicate and prioritize known issues and defects.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.
Qualifications
Education & Requirement
Seven or more (7+) years of Quality Assurance experience in IT software development environments
Two or more (2+) years of experience with requirements development and documentation, and direct experience leading IT QA efforts
Current or prior working experience with test automation tools like Selenium, Cucumber, etc.
Three or more (3+) years of direct experience supporting complex applications and/or technology projects which included custom systems development, implementation of commercial software products, system integrations, infrastructure upgrades, and complex organizational change initiatives
Bachelor's degree in Information Technology, Mathematics, Business Administration, or Healthcare from an accredited institution required
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above
Key Qualifications
Expert comprehensive knowledge and understanding of:
IT technology including SDLC methodologies, system integration, data mapping, QA processes, relational databases, and development processes.
SQL Query Writing
Test automation tools and processes
Process improvement methodologies such as LEAN, Six Sigma, TQM, and/or other applicable methodologies
Programming languages like .Net
Evaluating the organization's technical infrastructure for security issues
Healthcare industry -standard message EDI formats like HL7(ADTs, Orders, Charges), X12 (837/835, 270/271, 276/277), NCPDP, HIPPA, and other applicable formats
C# development a plus
Proficiency with Microsoft PC desktop applications including Excel, Word, Project, and Visio. Excellent analytical and problem-solving skills. Excellent organizational skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. The ability to build and maintain Automation scripts. Ability to lead and mentor other Quality Assurance resources.
Proven ability to:
Show a keen attention to detail
Communicate ideas in both technical and user-friendly language
Be highly self-motivated and self-directed
Effectively prioritize and execute tasks in a high-pressure environment
Possess a strong customer service orientation
Work well in a team-oriented, collaborative environment
Be a self-starter and work effectively with minimal direct supervision
Start your journey towards a thriving future with IEHP and apply TODAY!
Work Model Location
This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday – Thursday onsite in Rancho Cucamonga, CA.)