Outlet Supervisor
Sonesta
Outlet Supervisor
Sonesta
Global hotelier operating branded properties
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What you’ll be doing
Support day-to-day operations across hotel restaurants, cafés, bars, lounges, grab-and-go outlets, and dining spaces.
Supervise, coach, schedule, and support Food & Beverage team members to ensure exceptional guest service and operational efficiency.
Maintain high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all outlet operations.
Partner closely with Culinary, Stewarding, Banquets, and Food & Beverage leadership teams to support smooth daily operations.
Monitor guest experiences and resolve service concerns quickly and professionally to ensure guest satisfaction.
Assist with opening and closing procedures, cash handling, POS operations, inventory support, and operational reporting.
Support staffing, training, onboarding, and employee engagement initiatives within the outlet team.
Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, and alcohol service requirements.
Monitor outlet cleanliness, organization, and operational readiness throughout service periods.
Assist with promotions, upselling initiatives, and service programs designed to drive guest engagement and revenue performance.
Support banquets, events, and high-volume service operations as needed.
Help foster a positive, collaborative, and guest-focused culture aligned with Sonesta’s People People philosophy.
Any other duties as assigned.
What great looks like
Previous restaurant, Food & Beverage, hotel, bar, café, hospitality, or outlet operations experience preferred.
Previous leadership or supervisory experience within hospitality or restaurant operations preferred.
Strong guest service, communication, and interpersonal skills.
Knowledge of restaurant operations, POS systems, cash handling, food safety procedures, and hospitality service standards.
Ability to multitask and thrive in a fast-paced hospitality environment.
Strong organizational, problem-solving, and team leadership skills.
Positive attitude with a hands-on, service-focused leadership approach.
Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
A passion for hospitality, teamwork, guest engagement, and creating exceptional dining experiences.
Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.
Anticipated Pay Range & Additional Job Information
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
Sonesta operates a global portfolio of about 1,100 hotels and 100,000+ rooms across 13 brands, including Royal Sonesta and The James, offering lodging, resorts, suites, and cruises. Its hotels provide guest rooms, dining, meeting spaces, and destination experiences, with the Sonesta Travel Pass loyalty program that lets guests earn and redeem points for free nights and perks across all properties. The company differentiates itself with a large, diversified footprint across multiple brands and price points, plus an 85-year history that emphasizes authentic, culture-driven guest experiences and service. Its goal is to grow its hotel portfolio and loyalty program while delivering genuine, culture-rich travel across its destinations.
Explore more opportunities at Sonesta