Head of Operations
Wave Mobile
Head of Operations
Wave Mobile
Mobile money platform with free basics
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in...
We’re looking for a Head of Operations to drive operational excellence across Wave Senegal. You’ll lead key functions spanning agent operations, liquidity, cash security, agent quality, and training, while identifying innovative ways to strengthen our agent network and improve how we operate. You will be in charge of maintaining a high-quality, reliable network, improving operational efficiency, and optimizing costs while ensuring our operations remain efficient, reliable, and customer-focused.
In this role, you'll;
Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Mobile money platform with free basics
Wave is a digital finance platform in Africa that offers free basic mobile money services, including deposits, withdrawals, and bill payments, targeting underserved populations without traditional banking access. The product is a mobile app that users can load with funds and use for everyday transactions; services are free at the point of use, with revenue coming from partnerships and value-added services. Wave differentiates itself by removing transaction fees to build a large user base and by focusing on financial inclusion across rural and remote areas, leveraging its founders’ remittance background (Sendwave) to expand reach. The company aims to build life-changing financial infrastructure to lift people out of poverty and to replicate the growth and impact mobile money has had in places like Kenya, all while operating with a fully remote, transparent, and skill-based compensation model.
Explore more opportunities at Wave Mobile