LATAM Cluster Lead / Geography Wave Lead - IWMS Implementation

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Position: LATAM Cluster Lead / Geography Wave Lead - IWMS Implementation

Position Overview

The LATAM Cluster Lead will serve as a critical project coordination role supporting the multi-phase, multi-wave rollout of an IWMS system including lease, capital planning, and portfolio modules across the Latin America (LATAM) region. This position facilitates communication and coordination between Headquarters (HQ) teams and LATAM Area teams to ensure successful implementation of data migration, change management, training, and functional requirements initiatives. 

Key Responsibilities

Project Coordination & Communication

• Serve as primary liaison between HQ development teams and LATAM Cluster/Area teams for IWMS implementation activities 
• Interface regularly with Church Cluster Ambassadors to maintain strong relationships with Area teams 
• Facilitate communication and feedback loops between areas and HQ to support refinement of functional requirements 
• Coordinate the dissemination of HQ-developed packages, instructions, and deliverables to regional teams 

Data Migration & Requirements Management

• Support preparation and validation of data migration activities within assigned geographic areas 
• Gather and consolidate feedback on functional requirements from Area teams back to HQ 
• Assist in coordinating data migration strategy implementation across assigned properties and leases 

Change Management & Training Coordination

• Implement change management and training activities developed by HQ teams 
• Support Area teams in adoption and execution of training programs 
• Coordinate with Change/Training leads within each Area team structure 
• Coordinate local translation activities (via contractors or employee staff) of communication and/or training materials 

Program Management

• Manage timeline and deliverable coordination for assigned Wave/Phase implementation 
• Report progress, risks, and outcomes to HQ team 
• Participate in regular meetings with HQ teams to receive instructions and share regional feedback 

Required Qualifications

Experience & Skills

• 3-5 years of project management or program coordination experience 
• Experience with enterprise software implementations (preferably IWMS or other real estate management systems) 
• Strong communication and facilitation skills for cross-cultural, multi-time zone collaboration 
• Proven ability to manage multiple stakeholders and coordinate complex deliverables 

Geographic & Schedule Requirements

• Does not need to live and work "in" a specific LATAM country, but will need to work Latin America business hours to support daily operations of LATAM Area teams. 
• Flexibility to participate in regular meetings with HQ teams across different time zones (specifically, Mountain Time Zone) 
• Understanding of LATAM regional business practices and cultural considerations 

Technical Requirements

• Proficiency with project management tools and collaboration platforms 
• Experience with data migration and system implementation processes 
• Ability to transition technical requirements into actionable regional implementation plans 

Language Requirements

This role requires proficiency in English plus the following language(s) for the LATAM cluster: 

• Spanish required. French and Portuguese are helpful. 

Location:

Remote –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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