A

AXA

Global insurer offering life, property, casualty

Kundenservice-Mitarbeiter - m/w/d, Inbound

Customer SupportUpdated on Nov 11
Full-timeCologne, Germany

About the Job

Requirements

  • Be available flexibly Monday through Friday between 08:00 and 18:00 during service hours.
  • Have very good German language skills at least at C1 level and communicate clearly and empathetically, including when handling complaints and explaining decisions about coverage.
  • Recognize customers' needs and provide solution-oriented responses to resolve inquiries as fully as possible and achieve positive outcomes.
  • Remain organized and effective under a high call volume, process inquiries efficiently, and use multiple PC applications and digital systems confidently while on calls.
  • Ideally have completed vocational training, for example in a commercial, medical, or communications field.
  • Ideally have experience in telephone customer service, a call center, customer advising, or another profession involving intensive customer contact.

Responsibilities

  • Answer incoming calls from existing private health insurance customers and respond to questions about their existing contracts.
  • Review contract information in internal systems, answer questions about private health insurance benefits and reimbursements, and explain suitable solutions.
  • Handle customer inquiries through to resolution without sales targets or outbound sales calls.
  • Attend a four-to-six-week specialist training program covering private health insurance fundamentals and the knowledge needed to begin in customer service.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

Recently Posted Jobs

Explore more opportunities at AXA

See more jobs