Clinical Applications Support Specialist

Req ID: 396496 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical Applications Support Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The Clinical Applications Support Specialist is responsible for the monitoring, maintenance, support, and administration of a broad portfolio of clinical and perioperative healthcare applications, including Epic-adjacent solutions, SIS, SynergyTrak, UDI Tracker, AssistIQ, eVideon, and other clinical systems. The role ensures application availability, user access management, system validation, operational continuity, and support for application upgrades, releases, and project implementations.
Key Responsibilities
•    Manage user access provisioning, modifications, and de-provisioning while ensuring security and compliance requirements.
•    Perform daily application health checks, monitoring, and operational support to maintain system availability.
•    Validate applications following server patching, maintenance activities, and infrastructure changes.
•    Support application upgrades, software releases, and implementation projects.
•    Troubleshoot incidents, coordinate escalations, and work with SMEs and vendors for timely resolution.
•    Assist with application decommissioning, archival activities, and transition initiatives.
•    Serve as a key point of contact for end users and stakeholders regarding application support and service requests.
•    Support critical healthcare applications across clinical, surgical, scheduling, and patient care domains.
Required Skills
•    SQL, PL/SQL
•    .NET Technologies
•    Java
•    Open-Source Technologies
•    Application Monitoring and Troubleshooting
•    Incident and Change Management
•    Healthcare Application Support
Preferred Experience
•    Experience supporting clinical or healthcare applications.
•    Knowledge of Epic-integrated or Epic-adjacent systems.
•    Familiarity with application lifecycle management, upgrades, testing, and production support environments.
Support Coverage: Daytime, after-hours, overnight, and weekend support as part of a rotational support model.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.