Freelance Interview Host
About the job
- A bachelor's degree or equivalent work experience is preferred.
- Multilingual ability in at least one of Polish, Thai, or an Asian language is required.
- Strong working knowledge of Windows and Apple operating systems and product suites, internet browsers including Safari, Microsoft Edge, Chrome, and Firefox, and Apple and Android mobile devices is required.
- Experience supporting customers with qualitative online platforms is preferred.
- Previous experience in customer service or call centre work is a plus.
- Ability to work in a team environment is required.
- Strong written and verbal communication skills are required.
- Ability to interact with all levels within the organization is required.
- Ability to explain technical steps clearly and simply, verbally and in writing, is required.
- Analytical and problem-solving skills, including resolving immediate issues and proactively identifying and resolving potential issues, are required.
- Time management, organizational skills, and self-discipline are required.
- Serve as a point of contact for technical platform issues for internal and external users.
- Assess users' technical support needs and provide appropriate support in a timely manner.
- Prepare respondents in advance to join their scheduled interviews on time.
- Facilitate the start of scheduled interviews and provide troubleshooting support as needed.
- Support moderator and interpreter training before projects start.
- Triage and communicate issues to the QualStage Product Owner and Engineering team.
- Document technical issues and resolutions to support customers and improve internal processes.
- Stay up to date on product features and enhancements and provide internal technical guidance as needed.
- Experience supporting customers with qualitative online platforms.
- Previous experience in customer service or call centre work.
About the company
M3 USA provides digital services and live medical education for healthcare professionals, reaching over 2.5 million doctors through physician websites in the US, Asia, and Europe. It combines online clinical information, education, market research, and ethical drug promotion with live programs delivered by credentialed clinical educators to address gaps in clinical practice. Its approach blends digital content with in-person training to improve clinician knowledge and support sales outreach, distinguishing it through targeted physician engagement and REMS programs as part of the M3 Inc. global platform. The goal is to use internet-based tools to improve how medical information is shared and applied, ultimately improving patient care.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
1999
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Simplify's Take
What believers are saying
- March 2026 results showed revenue up 23.3% and profit up 21.9%.
- July 2026 M3 USA acquired NAS Recruitment Innovation, expanding healthcare hiring services.
- Clinic Succession Platform launch broadens M3's workflow ownership across aging Japanese clinics.
What critics are saying
- Doctors.net.uk users flagged privacy and consent concerns after M3's 2011 acquisition.
- Pharma budgets shift quickly to rival physician networks, eroding M3's distribution and research moat.
- If physician trust breaks, M3 loses data access and employer relevance by 2027.
What makes M3USA unique
- M3 USA owns Doctors.net.uk and MDLinx, reaching 1.5 million physicians globally.
- M3 Group's FY2026 revenue reached ¥351,363 million, up 23.3%, signaling scale.
- Patient Solutions revenue jumped 159.5% in FY2026 after ELAN consolidation and CS Set growth.
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Benefits
- Flexible Work Hours
- Remote Work Options