Global Key Account Manager - Broadcast

Job Description

The Global Key Account Manager owns and grows a portfolio of our most strategic global Public Address and Voice Alarm (PAVA) accounts. is responsible for driving the global go-to-market strategy for an assigned channel or vertical and leading the development of associated Global Key Accounts. The role connects global strategy with regional execution and works closely with Regional Growth and Business Development​ , reporting to the Global

Strategic Mission

1) Revenue Growth Engine

• Exceed annual revenue targets and expand wallet share across all assigned global key accounts. (Examples of such accounts are Siemens, Hitachi, Alstom and Johnson Controls)
• Land, expand, and renew using proven PAVA account playbooks that drive adoption of voice evacuation and mass-notification solutions.
• Deliver clear ROI attribution for account initiatives tied to pipeline creation, conversion, and retention.

2) EBITDA Optimization

• Protect and grow margins through value-based selling, disciplined pricing, and mix optimization across the PAVA portfolio, as well as cross-brand where applicable.
• Apply performance-based resource allocation (e.g., SE time, demo assets, enablement) with measurable returns.
• Partner with Finance on forecast accuracy, unit economics, and long-term contract economics for PAVA programs.

3) Market Position Transformation

• Position PAVA as the bold, independent leader in life-safety and voice-alarm systems via account-specific narratives and executive sponsorship.
• Differentiate decisively against competitors; expand PAVA into adjacent applications, verticals, and global regions.
• Build thought leadership through showcases, reference deployments, and innovation roadmaps with customers.

Channel Strategy and Field of Play

• Define the channel strategy, priority customer needs, solution plays and where to compete
• Translate global strategy into clear channel priorities

Global Key Account Orchestration

• Own the global account strategy for assigned key accounts
• Own senior customer relationships and global agreements
• Ensure one aligned account plan across regions

Commercial Guidance and Opportunity Support

• Provide functional directions to Regional Account Managers and Business Development Managers
• Support cross-region and cross-brand strategic pursuits
• Bring the right experts together for priority opportunities

Insights, Governance and Standards

• Consolidate customer and market insights
• Feed requirements in Product and Marketing teams
• Define Key Account Management standards such as Gold Sheets, account plans and QBR cadence
• Monitor execution against agreed priorities

Essential Requirements for Success

• Clear, demonstrable contribution to revenue growth and EBITDA expansion through PAVA key account strategy.
• Consistent achievement of retention and expansion targets within strategic PAVA accounts.
• Customer Success as the north star — measured through account health, renewal rates, and reference-ability of PAVA deployments.
• Rapid, confident adaptation to client needs and evolving regulatory and market requirements across regions.
• Balanced growth vs. profitability decision-making with strong margin stewardship.
• Ability to leverage competitive advantages while mitigating inherited challenges in a specialized, safety-critical market.
• Builder of a high-performance, customer-centric culture across the PAVA team.
• Cross-functional collaboration with Engineering, Operations, Finance, Product Management, and Marketing to maximize value.
• Boldness to challenge convention, pursue ambitious PAVA growth bets, and lead decisively in a specialized market.
• A growth mindset focused on long-term partnerships and strategic PAVA expansion.
• Integrity in every commercial commitment — transparent forecasting, honest trade-offs, and commitments customers can trust.
• Passion for life-safety technology and the mission of keeping people safe, brought to every customer conversation.

Qualifications

Required Qualifications:

• Education: Bachelor’s in Business, Marketing, Engineering, or a related technical field.
• Experience: 3–7 years of experience in B2B sales or account management, ideally within life-safety, fire & security, or building-technology sectors.
• Commercial Acumen: Contract negotiation, value-based selling, pricing and margin management, complex deal structuring.
• Leadership: Cross-cultural collaboration; leading virtual, cross-functional teams without direct authority.
• Strong ability to influence, with a diverse capability in styles; forceful and directive when required, participative and motivational where possible.
• Analytical Skills: Forecasting, pipeline analytics, KPI dashboards; strong Excel/BI literacy.
• Tools: Proficiency with CRM (Salesforce), MS Office Suite.
• Communication: Executive presence; outstanding written, verbal, and presentation skills.

Preferred Qualifications:

• MBA or advanced degree preferred.
• Experience: 5–7+ years in global key account management or strategic enterprise sales within PAVA, fire alarm, or life-safety systems; proven success managing $2M–$15M+ portfolios and multi-country engagements.
• Tools: Proficiency with CPQ, BI dashboards; familiarity with project and collaboration suites.
• Industry: Deep background in PAVA, voice evacuation, mass notification, fire and life-safety systems, or closely adjacent building-technology markets strongly preferred; familiarity with relevant standards (EN 54, IEC 60849, NFPA 72) is a plus.

Travel Requirements: 

• 40%+ (including international), as business requires.
• Valid Driver's License is required.
• Unexpired Passport required.

Additional Information

The U.S. based annual rate for this role is between $150,000-170,000 per year. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc.

In addition to base salary, full-time employees are eligible to participate in Keenfinity Group's (US) Health and Welfare Benefit Plans—including medical, dental, vision, disability, and life insurance—as well as the company’s 401(k) plan, subject to the terms and conditions of the respective plan documents. Full-time employees are eligible to participate in Keenfinity Group’s paid time off and sick leave programs in accordance with applicable policies. 

• Reasonable accommodations may be made, to the extent they do not pose an undue hardship, to enable qualified individuals with covered disabilities to perform essential functions.
• Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
• All of your information will be kept confidential according to EEO guidelines.

At Keenfinity Group we don’t just build innovative solutions — we shape a smarter, more connected world through technology.  We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity Group is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.

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