At least 3 years of experience in residential property management is required.
Bilingual proficiency in English and Spanish is required.
Strong understanding of real estate financial reporting and budgeting is required.
Strong understanding of multifamily residential property systems and equipment, including plumbing, heating and cooling, electrical, and water and sewer systems, is required.
Ability to communicate verbally and in writing with tenants and owners on a regular basis is required.
Ability to manage multiple projects and deadlines simultaneously is required.
Availability to handle on-call emergency service on nights and weekends as part of a rotation is required.
Responsibilities
Manage maintenance requests and proactively supervise maintenance technicians to ensure work orders and projects are completed on time and on budget.
Communicate proactively with residents to provide ongoing updates and recommendations that help prevent problems as part of the service protocol.
Schedule and negotiate with vendors to obtain proposals for repairs and improvements.
Schedule and supervise preventive maintenance items for the portfolio.
Conduct building walk-throughs, ensure buildings look their best, and communicate with owners about issues and improvement ideas.
Troubleshoot building issues and manage appropriate vendors or staff to resolve them.
Follow up proactively on delinquencies to ensure timely rent collection.
Ensure all lease paperwork, charges, and pass-through fees are properly documented.
Oversee the move-in and move-out process.
Coordinate with the leasing team to ensure all units are properly listed and marketed.
Oversee the renewal process.
Supervise vendors and staff on site where necessary.
Handle on-call emergency service on nights and weekends as part of a rotation.
Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality.
You must be the type of person who…
is vigilantly organized and process driven
is proactive and knows how to be creative to find solutions to problems
can handle all types of personalities and does not rattle easily if a situation becomes stressful
can easily work on multiple projects and deadlines simultaneously but can focus on the task at hand without being distracted
is comfortable doing any task, big or small, to get the job done and help grow the business
is an excellent communicator and is comfortable speaking with and writing to tenants and owners on a regular basis
has a strong understanding of real estate financial reporting and budgeting
has a strong understanding of multifamily residential physical property systems and equipment including plumbing, heating/cooling, electrical, and water/sewer
has extremely high standards and is committed to completing tasks the right way
Requirements:
B.A. or other university degree
3+ years of experience in residential property management
Bilingual in English and Spanish
Duties & Responsibilities (examples of but not limited to…)
Managing maintenance requests, proactively supervising maintenance technicians to ensure work order and project completion on time and on budget
Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocol
Scheduling and negotiating with vendors to provide proposals for repairs and improvements
Scheduling and supervising preventative maintenance items for portfolio
Conduct building walk-throughs, ensuring buildings look their best and communicating with owners on issues/ideas for improvements
Troubleshoot building issues and manage appropriate vendors or staff to resolve issues
Proactively follow up on delinquencies, ensuring timely rent collection
Ensure all lease paperwork, charges, pass-through fees are properly documented
Oversee the move-in/move-out process
Coordinate with the leasing team to ensure all units are properly listed and marketed
Oversee the renewal process
Supervise vendors and staff on site where necessary.
Handle on-call emergency service on nights and weekends (part of a rotation)
About CHARLESGATE
CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England, metro New York City, and Denver, with a comprehensive array of services across residential and multifamily commercial real estate—including property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston, MA, in 2003 and headquartered in Back Bay, CHARLESGATE has the distinct honor of being one of only 4% of companies that've been on the Inc. 5000 list of fastest-growing private companies in America five times.
Our Vision:
To inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.
Our Core Principles:
MOVE MARKETS & WIN TOGETHER | We're not order takers. We're partners who drive transformative wins through critical thinking and aligned action.
SPEAK HARD TRUTHS | Seek first to understand the perspectives of others.
CHALLENGE CONVENTIONS | Status quo is the enemy of value. We mine the gap between what is and what could be to unlock more value.
OWN IT | Results matter more than effort. Accountability means rising above your circumstances. We commit fully to getting it done right.
PEOPLE > EVERYTHING | Creating better outcomes for the people we serve is our highest calling. Everything we do is delivered with genuine hospitality.
Equal Opportunity Statement
CHARLESGATE Property Management is committed to providing equal employment opportunities and complying with all applicable federal, state, and local laws. We strive to maintain a work environment free from harassment, discrimination, or retaliation based on age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information, veteran status, uniformed service member status, or any other protected status.