CyrusOne

Leases enterprise-class, carrier-neutral data centers

Data Center Regional Operations Director

Facilities ManagementConfirmed live in the last 24 hours

Full-timeUnited StatesNo salary listed

About the Job

Requirements

Excellent verbal and written communication skills.
Ability to work well with all levels of people within the organization.
Ability to direct and manage work groups.
Excellent organizational skills.
Ability to work well under pressure and manage multiple concurrent priorities.
Excellent time management skills.
Demonstrates strong customer service skills and takes ownership of the customer experience.
Ability to develop and document procedures and train personnel on the procedures.
Can proactively identify potential customer issues, communicate them to appropriate parties, and resolve them.
Takes ownership for business performance.
Provides constructive thought leadership on ways to improve service.
Pursues creative ways to reduce expenses when possible.
Operates with a strong work ethic and a desire to do things the right way.
Proactively offers constructive and creative ways to improve the business.
Leads by example in helping to build and sustain a healthy, supportive, and results-driven culture.
Exercises good judgment in communicating and resolving issues with fellow co-workers.
Treats vendors, contractors, and employees with respect and professionalism.
Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
Displays personal commitment to always learn and improve.
Has 7 or more years of experience managing critical facilities, preferably in a data center environment.
Has 10 or more years of supervisory or personnel management experience.
Has a Bachelor's degree in Computer Science or Business Administration, or equivalent work experience.
Travel is required.

Responsibilities

Oversee daily facility operations of all data centers within the region by managing internal and external resources to provide an exceptional daily customer experience.
Oversee teams throughout the region to ensure proper practices and procedures.
Provide implementation management support for certain key accounts to ensure successful service delivery.
Manage facilities, including employee recognition, reviews, career development, corrective actions, scheduling, interviewing and hiring, and employee training and training updates.
Maintain operations policies, procedures, and guidelines.
Work with the Manager of Implementations to ensure smooth customer implementations.
Review all terms and conditions of customer contracts and orders.
Serve as Implementation Manager for certain key accounts, following company processes to track and review project costs, submit purchase-order requests, coordinate with vendors, and report on project health.
Create and deliver scopes of work for environmental consulting.
Work with Sales to deliver environmental services proposals.
Work with Operations to ensure peer-to-peer connectivity and monitoring are in place for delivered services.
Support Phase 6.
Work with the Vice President of Data Center Operations to ensure environmental issues are handled and communicated correctly to customers.
Set up and maintain environmental monitoring solutions for all managed facilities within the Network Operations Control Center.
Manage day-to-day operations of air production and distribution, power, fire, and access.
Proactively develop and implement maintenance activities.
Report on all service-level-agreement-required activities.
Maintain current and future status reporting on all facility capacity thresholds.
Work with the Security Manager to ensure all access points are monitored and controlled.
Manage security issues to resolution and conduct post-mortems to support future assurance.
Create access levels for new clients, assign access levels to vendors, monitor equipment leaving the facility, and oversee security facility operations assurance.
Manage all subcontractor agreements for building maintenance.
Manage asset-tracking processes and systems and report on assets for customers and internal stakeholders.
Perform data policing for operational key performance indicator reporting, administer daily shift reporting, and generate periodic reports.
Update business continuity planning and the Facility Operations Handbook, provide associated training, and perform recurring SAS 70, Sarbanes-Oxley, and System and Organization Controls 2 audits.
Own customer issue resolution, verify and analyze alerts, and conduct post-mortems on customer complaints.
Create and validate emergency action communications, serve as the sign-off point for customer transition from engagements to operations, and discuss customer concerns.
Generate and adhere to annual operating-expense and capital-expenditure budgets.
Create, submit, and present capital project budget requests to the Capital Committee.
Manage strategic initiatives by setting the vision and roadmap, developing and organizing the team to fulfill the roadmap, and monitoring and managing associated activities.
Perform other duties as assigned.

Desired Qualifications

Critical-facilities management experience in a data center environment is preferred.

To oversee the daily facility operations of all data centers within the region, by managing both internal and external resources, to provide an exceptional customer experience each day for every customer. The Regional Operations Director oversees teams throughout the region to ensure proper practices and procedures. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Essential Functions:

Management of the Facilities
- Employee Management including recognition, reviews, career development, corrective actions and scheduling
- Interviewing and hiring new employees
- Employee training and training updates
- Maintain Operations Policies, Procedures and Guidelines.
Support
- Work with the Manager of Implementations to assure smooth implementations for the customer
- Review all terms and conditions of customer contracts and orders
- Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Customer Environmental Services Management
- Create and deliver scopes of work for environmental consulting
- Work with Sales to deliver Environmental services proposals
- Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
- Support of Phase 6
- Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
- Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC
Environmental Management
- Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
- Proactively develop and implement maintenance activities
- Report on all SLA required activities
Capacity Management
- Maintain status and future status reporting on all capacity thresholds within the facility
Access Management
- Work with the Security Manager to assure all access points are monitored and controlled
- Manage all security issues to resolution and conduct post mortems for future assurance
- Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
- Manage all sub-contractor agreements for maintaining the building
Asset Management
- Management of our asset tracking processes, and systems
- Reporting on Assets for customers and internal
Daily reporting and communication
- Data Policing for all Reporting of Operational KPIs
- Administering Daily Shift Reporting
- Generate periodic reports
Regulatory compliance Management
- Updates for our Business Continuity Planning
- Perform SAS 70 Re-occurring audits
- Updates and Training for our Facility Operations Handbook
- Perform SOX Audits
- Perform SOC 2 Audits
Problem Resolution
- Customer Issue Resolution Owner
- Verification and analysis of alerts
- Post mortems on all customer complaints.
Customer Communication
- Emergency Action Communication – Creation for Validation.
- Signoff Point for Customer Transition from Engagements to Operations
- Customer Concerns discussions
Budgeting and Forecasting
- Responsible for generating and adhering to annual OpEx budget
- Responsible for generating and adhering to annual CapEx budget
- Create, submit, and present capital project budget requests to the Capital Committee
Manage strategic initiatives on behalf of the company
- Set forth the vision and roadmap for achievement
- Develop and organize the team to fulfill the roadmap
- Monitor and manage activities associated with fulfilling the vision
Performs other duties as assigned

Minimum Requirements:

Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Demonstrates strong customer service skills and takes ownership of the customer experience
Ability to develop and document procedures and train personnel on the procedures
Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
Takes ownership for business performance
Provides constructive thought leadership on ways to improve service.
Pursues creative ways to reduce expenses when possible.
Operates with a strong work ethic and a desire to do things the right way.
Proactively offers constructive and creative ways to improve our business.
Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
Exercises good judgment in communicating and resolving issues with fellow co-workers.
As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
Displays personal commitment to always learn and improve.

Experience/Skills:

7+ years’ experience in managing critical facilities, preferably in a data center environment
10+ years supervisory or personnel management experience

Education:

Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

Certifications:

None

Work environment:

Fast paced environment
Travel required

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

About the Company

CyrusOne

Leases enterprise-class, carrier-neutral data centers

CyrusOne is a real estate investment trust that provides enterprise-class, carrier-neutral data center facilities. It rents space in its data centers to businesses and offers on-demand cloud access and connectivity, enabling secure, scalable IT deployments. Its data centers support colocation, cloud services, and carrier-neutral connectivity across North America and Europe, with a focus on large enterprises. The company differentiates itself through an enterprise-focused footprint, carrier-neutral networking, and an efficient, scalable platform aimed at growing its leasing base and data center footprint.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Dallas, TX
Founded: 2000

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