Waymo

Builds self-driving AI and runs a robotaxi service

Senior Program Manager - Operations Service Infra & Tooling Scalability

Program ManagementConfirmed live in the last 24 hours

Full-timeLondon, UK

About the Job

Requirements

At least 10 years of experience leading complex programs, technology operations, or infrastructure/industrial program management across multiple facilities, including multi-country European expansion in transportation or other operating fields/automated logistics.
A proven track record in senior technical, program management, or strategy work involving infrastructure, real estate bring-up, or large-scale technical operations across European regulatory jurisdictions.
Advanced expertise in data-driven operations management, using large data sets to drive decisions, business intelligence, and advanced metrics to track multi-site throughput, charger utilization rates, and operational resilience.
Demonstrated experience developing and executing multi-facility Business Continuity Plans and crisis recovery frameworks across high-demand critical facilities.
A bachelor's degree in Engineering, Supply Chain, or Business Operations, or equivalent practical experience.
Exceptional communication and executive stakeholder management skills, with the ability to influence matrixed cross-functional teams and external regulatory/utility entities.
Ability to travel within the EU up to 40% of the time.

Responsibilities

Orchestrate end-to-end multi-country program execution for new facility bring-up, high-voltage EV charging grid interconnections, and technology deployment across European hubs, ensuring infrastructure resilience and readiness for multi-market autonomous fleet operations.
Standardize depot workflows across European facilities to enable scale and fleet growth, using continuous improvement principles, tracking mitigations, and removing blockers.
Establish and enforce a unified framework for rider-only operations, driving decisions to unlock the infrastructure required to deliver service, including parking, charging, pit stops, service centers, and testing locations.
Establish strategic frameworks and requirements for new and existing partners across Europe to deliver strong service-level agreement adherence, capital expenditure efficiencies, and continuous service delivery.
Serve as the strategic bridge between Facilities, Engineering, and Product leadership and local European field teams, aligning international program goals with technical roadmap requirements and regional operational realities.
Lead multi-million-euro infrastructure and technology budgets, establishing resource allocation models, cost-efficiency benchmarks, and financial governance to ensure European market expansion meets strategic financial targets.

Desired Qualifications

Deep familiarity with autonomous vehicle fleet operations or ride-hailing support systems.
Hands-on experience navigating EU/UK transportation frameworks, municipal zoning, and high-voltage electrical grid interconnections with national utility providers.
Demonstrated success scaling operational footprints from initial pilot programs to multi-city commercial operations across diverse language and legal environments.
Experience specifying, deploying, and validating programmatic software tools and automation systems inside physical depot environments.
Professional fluency in German, Spanish, French, or other western European languages in addition to English.
Master's degree, MBA, or Six Sigma Black Belt preferred.
Lean/Six Sigma certification.

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Europe Operations team is accountable for service delivery and eliminating supply blockers to meet demand, working closely with technical program managers, facility engineers, and site operations leaders dedicated to building and sustaining the world's most advanced autonomous fleet infrastructure. We bridge physical engineering, power grid delivery, and software tooling to ensure Waymo's fleet operates safely, efficiently and continuously at global scale.

In this hybrid role, you will report to the Director of Operations, Head of Europe Operations.

You will:

Orchestrate European Site & Infrastructure Enablement: Lead the end-to-end multi-country program execution for new facility bring-up, high-voltage EV charging grid interconnections, and tech deployment across European hubs, ensuring infrastructure resilience and readiness for multi-market autonomous fleet operations.
Drive Scalable Automation & Process Architecture: Standardize depot workflows across European facilities enabling scale & fleet growth, using continuous improvement principles, tracking mitigations, and removing blockers for scale
Complex Program Management: Establish and enforce a unified framework for rider-only operations, driving decisions to unlock all types of infra required to deliver service, including parking, charging, pit-stops, service centers and testing locations.
Executive Vendor & Strategic Supplier Governance: Establish strategic new and existing partner frameworks and requirements across Europe to deliver high-performing SLA adherence, CapEx efficiencies, and continuous service delivery.
Build High-Impact Cross-Functional Alignment: Serve as the strategic bridge between Facilities, Engineering and Product leadership and local European field teams, aligning international program goals with technical roadmap requirements and regional operational realities.
Optimize Multi-Country CapEx/OpEx Portfolios: Lead multi-million Euro infrastructure and technology budgets, establishing resource allocation models, cost-efficiency benchmarks, and financial governance to ensure European market expansion meets strategic financial targets.

You have:

10+ years of experience leading complex programs, technology operations, or infra-structure/industrial program management across multiple facilities, including multi-country European expansion in transportation or other operating fields/automated logistics.
Proven track record as a senior technical, program management or strategy involving infrastructure, real estate bring-up, or large-scale technical operations across European regulatory jurisdictions (e.g., UK, Germany, Spain, France).
Advanced expertise in data-driven operations management, using large sets of data to drive decision making, business intelligence, and advanced metrics to track multi-site throughput, charger utilization rates, and operational resilience.
Demonstrated experience developing and executing multi-facility Business Continuity Plans (BCP) and crisis recovery frameworks across high-demand critical facilities.
Bachelor's degree in Engineering, Supply Chain, Business Operations, or equivalent practical experience (Master's/MBA or Six Sigma Black Belt preferred).
Exceptional communication and executive stakeholder management skills with proven ability to influence matrixed cross-functional teams and external regulatory/utility entities.
Ability to travel within the EU up to 40% of the time.

We prefer:

Autonomous Mobility & EV Infrastructure Domain Expertise: Deep familiarity with AV fleet operations, or ride-hailing support systems.
Cross-Border Regulatory Leadership: Hands-on experience navigating EU/UK transportation frameworks, municipal zoning, and high-voltage electrical grid interconnections with national utility providers.
International Program Scaling: Demonstrated success scaling operational footprints from initial pilot programs to multi-city commercial operations across diverse language and legal environments.
Systems Engineering & Automation Integration: Experience specifying, deploying, and validating programmatic software tools and automation systems inside physical depot environments.
Fluency in European Languages: Professional fluency in German, Spanish, French or other western European languages in addition to English is a strong advantage.
Lean/Six Sigma Certification.

Travel:

Up to 40% of travel

The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

£118,000—£124,000 GBP

Salary Range 118000 - 124000 GBP

About the Company

Waymo

Builds self-driving AI and runs a robotaxi service

Waymo builds self-driving technology and uses it to run a ride-hailing service in which passengers summon electric cars with no one behind the wheel. In 2020, it became the first company to open fully driverless rides to the public, starting in metro Phoenix. Its system, the Waymo Driver, pairs cameras, radar and laser sensors called lidar with onboard computers whose AI predicts what nearby people and vehicles will do and drives the car. Riders pay per trip through the Waymo app, or through Uber in some cities, while Waymo and fleet partners keep the cars charged and maintained. Waymo began as a Google project in 2009 and became a separate Alphabet company in 2016; it is based in Mountain View, California.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $32.1B
Headquarters: Mountain View, CA
Founded: 2009

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