B

Boston Medical Center

Non-profit academic medical center and trauma

Patient Service Representative

Full-TimePosted on 10/19/2026Deadline 10/21/26
$20.38 - $22.95+ 403(b) match
Entry
Remote in USA
Remote
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A minimum of a high school diploma or GED is required.
  • Ability to explain complicated healthcare issues to patients with empathy and concern.
  • Ability to empathize with and coach patients in navigating the healthcare system.
  • Effective interpersonal skills to work with a diverse group of professionals and personalities in a team environment.
  • Excellent English communication skills, both oral and written, including communicating effectively with patients by phone, email, and other channels.
  • Comfort using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail.
  • Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, Word, Excel, and Outlook.
  • Ability to document work professionally and efficiently.
  • Must provide a stable internet connection and a quiet, secure workspace free from interruptions.
Responsibilities
  • Handle inbound and outbound communications for up to six ambulatory practices, including patient inquiries, appointment scheduling and rescheduling, follow-up, medication reconciliation and refill questions, and insurance verification and authorization management.
  • Document and relay patient information to practices according to their guidelines.
  • Communicate with patients and staff using phone calls, online chats, emails, faxes, or mail.
  • Answer and resolve patient inquiries in a professional, empathetic, and patient-centered way using effective listening and written and verbal communication skills.
  • Use established practice guidelines to address patient issues promptly and transfer calls to the appropriate practice contact for additional consultation when needed.
  • Use a computerized scheduling system to schedule and reschedule appointments and determine the appropriate appointment length.
  • Provide accurate and detailed information and update patient records using Epic.
  • Confirm appointment details, including location and time, provide directions as needed, and give applicable language-specific home instructions and instructions for required laboratory tests or imaging.
  • Identify opportunities to improve work processes and the work environment, stay current on changes in practice protocols, and remain aware of new developments in health care.
  • Escalate issues outside existing protocols or processes as appropriate to meet patient needs.
  • Attend scheduled training sessions for phone support, customer service, system upgrades, newly acquired clinical systems, additional practices, or other relevant training as directed by a manager.
  • Assist with training and orientation of new personnel under a manager's or supervisor's direction.
  • Participate in staff meetings and identify process issues that impede a positive patient experience.
  • Adapt to changing departmental needs by assisting team members, floating, and adjusting assignments.
  • Follow hospital performance and conduct standards, including patient rights and HIPAA and privacy rules.
  • Use the hospital's behavioral standards to guide decisions and support departmental and hospital goals.
  • Follow established infection-control and safety procedures.
  • Perform other duties as needed.

About the company

B

Boston Medical Center

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Website

Boston Medical Center is a private, not-for-profit academic medical center in Boston that provides care across more than 70 specialties, with the largest trauma and emergency services in New England. Its care combines treatment with research and education, running 67 residency programs and conducting federally funded biomedical research. It operates largely for low-income and elderly patients, with 81% of revenue from government payers and the rest from clinical services, grants, and donations. The hospital focuses on health equity and social determinants of health—through programs like a hospital food pantry, teaching kitchen, housing initiatives, and the Health Equity Accelerator—and collaborates with Boston HealthNet to extend care into communities.

Company Size

10,001+

Company Stage

Grant

Total Funding

$342.1M

Headquarters

Boston, Massachusetts

Founded

1996

Get referred to Boston Medical Center

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Simplify Jobs

Simplify's Take

What believers are saying

  • Takeda renewed BMC's equity and decarbonization partnership on April 15, 2026.
  • BMC celebrated 30 years as an academic medical center on June 29, 2026.
  • May 2026 contracts at Brighton and South preserved benefits and averted strikes.

What critics are saying

  • On September 11, 2026, nearly 2,000 nurses authorized a strike over pay and staffing.
  • 2026 labor unrest at Brighton and South exposed staffing shortages and NLRB charges.
  • Chronic labor conflict can break BMC's safety-net operating model.

What makes Boston Medical Center unique

  • BMC's Health Equity Accelerator links research, care, operations, and community engagement.
  • Clean Power Prescription is a first-in-the-nation patient utility-bill relief program.
  • BMC anchors Boston University's 67 residency programs and New England trauma care.

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Benefits

  • Health Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

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2 year growth

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World Israel News
Sep 6th, 2026
HHS issues new guidance on antisemitism in health care

HHS issues new guidance on antisemitism in health care HHS issues new guidance on antisemitism in health care September 6, 2026 The north-west corner of The U.S. Dept Department of Health and Human Services. (Shutterstock) Join WhatsApp Group Email Print 0 Comments Antisemitism in academic medical centers located on college campuses is fostering noxious environments which deprive Jewish health-care professionals of their right to work in spaces free from discrimination and hate. By Dion J. Pierre, The Algemeiner The US Department of Health and Human Services (HHS) on Thursday issued new guidance on civil rights and antisemitism in a "Dear Colleague" letter which warned medical institutions that the agency will sanction institutions found to have allowed anti-Jewish discrimination. The guidance covers several areas, including patient care, clinical training, and medical school administration, stressing that services and other opportunities must never be denied, delayed, or inconsistently provided based on anti-Jewish hatred. Applying to the Jewish community the same policies which lawmakers enact in cases of discrimination against other groups, the letter comes amid growing awareness of widespread antisemitism in US health-care settings, including hospitals and university-affiliated medical centers. "Antisemitic discrimination has no place in our nation's health-care system," said Paula Stannard, director of the HHS Office for Civil Rights. "Jewish and Israeli patients, students, and health-care professionals are entitled to equal access and individualized treatment without discrimination on a protected basis. This letter reminds health-care entities of this fact and the consequences if they fail to comply with federal civil rights laws." CAIR under fire for teaching students 9/11 was 'in response to America's support of Israel' Antisemitism in academic medical centers located on college campuses is fostering noxious environments which deprive Jewish health-care professionals of their right to work in spaces free from discrimination and hate, according to a study published in May by the Data & Analytics Department of StandWithUs, a pro-Israel advocacy organization. The problem has led to several public scandals and a recent civil rights complaint which accused Boston Medical Center employees of flooding an intern's workspace with prohibited anti-Zionist materials promoting inflammatory falsehoods about Israel's with Hamas and its policies toward the Palestinians. After the intern reported them to the appropriate supervisor, she allegedly endured a prolonged period of retaliation, harassment, and fabricated complaints aimed at sabotaging her career before it had even formally begun. Ultimately, Boston Medical Center staff - after refusing to let the intern withdraw and instead prompting her early exit from the program - assigned her a "negative evaluation" upon its completion, ensuring that she could neither include the experience on a resume nor receive credit for it. "Academia today is increasingly cultivating an environment which is hostile to Jews, as well as members of other religious and ethnic groups," StandWithUs director of data and analytics and study co-author Alexandra Fishman said in May, commenting on the phenomenon in a press release. Photos show Abdul El-Sayed buddying up with Nation of Islam ministers who railed against 'the Jews' "Academic institutions should be upholding the integrity of scholarship, prioritizing civil discourse, rather than allowing bias or personal agendas to guide academic culture." Other advocacy groups are assessing the professional environments in which Jews must earn a living. On Wednesday, JLens, an investment network affiliated with the Anti-Defamation League (ADL), released a "Workplace Tracker" for evaluating major corporations based on their adoption of policies and practices which support and make life easier for Jewish employees. Focusing on the 100 largest public companies by market capitalization, JLens says its new tool "provides a transparent, data-driven framework for understanding how leading US companies can support Jewish employees and address antisemitism in the workplace." JLens' Workplace Ratings came just ahead of the annual Jewish high holidays of Rosh Hashanah (the new year) and Yom Kippur (the day of atonement), which are quickly followed by Sukkot, Shemini Atzeret, and Simchat Torah. This string of holidays typically straddles the late summer and early fall, and observant Jews are not supposed to work on seven days throughout the roughly three-week period. The holidays can fall on weekends, depending on the Jewish calendar in a given year. The organization conferred ratings of Gold, Silver, and Bronze, basing its assessment on 14 metrics across three categories: "Jewish experience in the workplace, religious accommodations, and workplace protections." Far-right anti-Israel troll Milo Yiannopoulos deported from the US Companies such as Apple, Citigroup, Netflix, and American Express placed in the lowest tier for registering a level of disregard for the challenges facing Jewish workers - such as paid time off request for Jewish holy days. Amazon, Spotify, and Pfizer, all placed "Gold," while Meta, Microsoft, and Thermo Fisher Scientific took home "Silver" ratings. AntisemitismDepartment of Health and Human Serviceshealth care Share Tweet Email Recommended for you Recommended for you

BMC Health System
Aug 24th, 2026
Boston Medical Center named among top 20 academic medical centers nationwide by Lown Institute.

Boston Medical Center named among top 20 academic medical centers nationwide by Lown Institute. Only Massachusetts academic medical center in the national top 20; earns an "A" grade on the Lown Institute Hospitals Index. BOSTON | August 24, 2026 - Boston Medical Center (BMC) has been named one of the top 20 academic medical centers in the country by the Lown Institute, ranking No. 19 out of 215 academic medical centers evaluated nationwide in the 2026-2027 Lown Institute Hospitals Index. BMC is the only Massachusetts academic medical center to place in the top 20. The Lown Hospitals Index measures how well and how efficiently hospitals serve their patients and their communities, grading more than 2,700 hospitals nationwide across 50 measures of care delivery, cost, and community impact. BMC earned an overall "A" grade on the Index, including "A" grades in Value and Cost Efficiency, reflecting its ability to deliver care efficiently while avoiding unnecessary procedures. BMC also earned an "A" for Community Benefit, a measure of financial assistance provided to patients and direct investment in the health of surrounding neighborhoods, and ranked No. 1 in Massachusetts for Inclusivity, which compares a hospital's patients to the population of the area it serves. "Being recognized among the nation's top academic medical centers reflects the expertise and dedication of our teams across Boston Medical Center," said Anthony Hollenberg, MD, President of Boston Medical Center. "We are focused on delivering exceptional care while expanding access to the clinical expertise and innovation that can improve the health of the patients and communities we serve." As BMC Health System's founding academic medical center, Boston Medical Center provides care across more than 70 specialties, including advanced treatment for complex and high-risk conditions. BMC was also recognized by U.S. News & World Report as one of the top five hospitals in Massachusetts for 2026-2027, with four specialties ranked among the nation's top 50. BMC combines nationally recognized clinical expertise with research, medical education and a commitment to expanding access to high-quality care for patients and communities. The 2026 Lown Hospitals Index for Social Responsibility evaluated 3,618 hospitals nationwide across equity, value and outcomes, using data from sources including the Centers for Medicare & Medicaid Services, Medicare claims, the U.S. Census Bureau and IRS filings. Of the 2,689 hospitals eligible for a national ranking, BMC ranked No. 130 overall and No. 6 among 48 Massachusetts hospitals. About Boston Medical Center Boston Medical Center Health System is an integrated academic healthcare system that models a new kind of excellence in healthcare where clinical and operational innovation meets health equity and access. BMC Health System is dedicated to advancing scientific discovery and access to care, partnering with its communities, and developing scalable approaches to restore and maintain health. With more than 15,000 dedicated employees, BMC Health System includes its founding academic medical center, Boston Medical Center, two hospitals in the community, BMC Brighton and BMC South, WellSense Health Plan, and other health-enhancing entities serving patients and health plan members across New England and beyond.

EastBoston.com
Aug 14th, 2026
NeighborHealth appoints Dr. Pablo Buitron de la Vega as Vice President and Associate Chief Medical Officer.

NeighborHealth appoints Dr. Pablo Buitron de la Vega as Vice President and Associate Chief Medical Officer. August 14, 2026 BOSTON, MA (August 14, 2026) - NeighborHealth today announced the appointment of Pablo Buitron de la Vega, MD, MSc, as Vice President and Associate Chief Medical Officer of the state's largest community health center. A preventive medicine physician leader, Dr. Buitron de la Vega will help advance NeighborHealth's clinical quality, population health and health equity goals across the communities it serves. Dr. Buitron de la Vega joins NeighborHealth from Boston Medical Center (BMC), where he served as an internal medicine primary care physician and built programs that made screening and referral for social needs, such as food, housing and transportation, a routine part of clinical care. He is known for designing practical workflows and technology that allow care teams to scale solutions across busy clinical settings. "Dr. Buitron de la Vega brings tremendous clinical expertise and a deep understanding of the factors that shape the health of our patients and communities," said Julio Mazul, MD, Executive Vice President and Chief Medical Officer at NeighborHealth. "We know that what happens outside of the exam room can be just as important as what happens inside. Pablo's leadership will strengthen our ability to reduce barriers to care, improve outcomes and deliver high-quality, culturally responsive care to every patient." In his new role, Dr. Buitron de la Vega will work alongside Dr. Mazul and NeighborHealth's leadership team to advance clinical quality and innovative care models that address persistent health disparities. His appointment builds on NeighborHealth's longstanding commitment to challenging the systemic barriers that have disproportionately affected low-income, immigrant and historically marginalized communities. "NeighborHealth's mission deeply resonates with why I became a physician and why I have devoted my career to addressing social drivers of health," said Dr. Buitron de la Vega, who grew up in Quito, Ecuador, trained there as a physician and now lives in Roxbury. "Improving health means understanding the full context of our patients' lives - and then doing the harder work of designing systems that respond to those needs with dignity and respect. Much of my career has been spent finding practical ways to innovate in real-world community settings. I am excited to join NeighborHealth and help translate our commitment to health equity into better outcomes for the communities we serve." Dr. Buitron de la Vega's appointment further strengthens the clinical leadership team led by Dr. Mazul, who was named Chief Medical Officer in 2025 after nearly two decades at NeighborHealth. Dr. Mazul has led efforts to advance patient safety and clinical quality while expanding culturally responsive care for NeighborHealth's diverse patient population. Dr. Buitron de la Vega earned his medical degree from Pontificia Universidad Católica del Ecuador and completed his internal medicine residency at Henry Ford Hospital in Detroit, Michigan. He later completed training in preventive medicine and earned a Master of Science from Boston University School of Public Health. At BMC, he served as a primary care physician and as Program Director of the Preventive Medicine Residency Program, where he founded a fellowship track in immigrant and refugee health. He also led BMC's THRIVE program, which he helped grow from a single-department initiative into an institution-wide, Joint Commission-recognized model that reaches more than 100,000 patients annually. Alongside his role at NeighborHealth, he holds a faculty appointment as an Assistant Professor of Medicine at Boston University Chobanian & Avedisian School of Medicine and advises BMC's THRIVE program. About NeighborHealth NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the nation's largest Federally Qualified Health Centers (FQHCs) and the largest community-based primary care health system in Massachusetts, serving over 120,000 people and recognized by the Health Resources and Services Administration (HRSA) as a National Quality Leader. For more than 55 years, NeighborHealth has offered access to comprehensive primary care, specialty care and emergency care for patients in the Commonwealth. In a first-of-its-kind merger in 2020, East Boston Neighborhood Health Center joined forces with the South End Community Health Center and expanded services to patients who live and work in Boston's South End and Roxbury neighborhoods. NeighborHealth champions innovative care models to actively bridge health equity gaps in our low-income and immigrant communities with services unique from other healthcare providers in our state. For more information, visit www.neighborhealth.com.

Brandeis Center
Jun 30th, 2026
Jewish Israeli clinical intern faces retaliation at Boston Medical Center.

Jewish Israeli clinical intern faces retaliation at Boston Medical Center. Brandeis Center filing details allegations that a clinical intern was ostracized, denied mentorship opportunities, and penalized with a poor evaluation after reporting materials that violated hospital policies in a healthcare training program Washington, D.C. - The Louis D. Brandeis Center for Human Rights Under Law has filed a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (HHS OCR) alleging Boston Medical Center (BMC) discriminated and retaliated against a Jewish Israeli mental health counseling intern, a U.S. permanent resident, after the intern reported materials that violated the hospital's policies in a shared clinical workspace. The filing comes amid growing scrutiny of anti-Semitism in healthcare, where Jewish and Israeli trainees and clinicians have increasingly reported exclusion, hostility, and retaliation for raising concerns. Title VI of the Civil Rights Act of 1964 prohibits exclusion, denial of benefits, or discrimination on the basis of race, color, and national origin in any program or activity that receives federal funding, as well as retaliation against any person who exercises their right to oppose and report discrimination. As HHS has made clear in its regulations implementing Title VI, "retaliatory acts [are] prohibited... against any individual... because he has made a complaint." Section 1557 of the Affordable Care Act ("Section 1557") prohibits the same forms of discrimination under "any health program or activity, any part of which is receiving Federal financial assistance" - further extending Title VI and other civil rights protections in the healthcare context. According to the complaint, after going to their supervisors to report the prohibited materials, the intern was ostracized by colleagues and denied mentorship and professional development opportunities. The filing provides additional evidence regarding the hospital's awareness of anti-Israeli bias, the ongoing professional harm suffered by the student, and the ways in which the alleged retaliation has continued to affect their career prospects. The complaint describes that the victim was physically separated from the rest of the clinical team, excluded from routine professional interactions and group lunches, denied patient debriefs and mentorship opportunities, and subjected to ongoing ostracization by coworkers who allegedly formed an "alliance" against them. The retaliation culminated in a negative final evaluation that effectively blamed the intern for the breakdown in workplace relationships caused by their colleagues' alleged ostracization and exclusion. The evaluation threatens their professional prospects, forcing them to omit BMC supervisors from job references in a field where that clinical experience is a critical credential. According to the Brandeis Center, BMC effectively penalized a Jewish Israeli intern for objecting to prohibited anti-Israeli and anti-Semitic displays and conduct, denying them equal access to educational and professional opportunities on the basis of their ancestry, ethnicity, and national origin and retaliating against them for reporting discriminatory conduct. "The growth of anti-Semitism in the healthcare sector is a hazard not only for healthcare providers, trainees, and students, but for everyone who depends on the American healthcare system. The problem is not just that Jewish Americans are now facing exclusion, retaliation, and hostility because of their identity, especially if they have come from Israel," said Hon. Kenneth L. Marcus, chairman and CEO of the Brandeis Center and the former U.S. Assistant Secretary of Education who ran the Office for Civil Rights during two administrations. "The broader problem is that Americans will be denied the best available healthcare if top young professionals are marginalized and excluded from health programs because of their Jewish background, as we saw a century ago. When a student reports offensive conduct and is then isolated, marginalized, and penalized for speaking up, serious civil rights concerns are raised, as are serious concerns about the future of healthcare in this country. We urge HHS OCR to carefully review these allegations and ensure that all students are able to participate equally in federally funded healthcare programs." The Brandeis Center has asked HHS OCR to require corrective measures, including a revised evaluation, a reference letter reflecting the intern's positive clinical performance, adoption of the International Holocaust Remembrance Alliance (IHRA) Working Definition of Antisemitism, enhanced training and oversight for supervisors, human resources personnel, and other employees regarding anti-Semitism and retaliation, and reforms to ensure that Jewish and Israeli students and interns who report discrimination are protected from retaliation and treated consistently under BMC's policies. The filing also calls for improved communication and accountability measures to ensure anti-retaliation protections are clearly conveyed and enforced throughout the institution. The filing marks the latest in a series of efforts by the Brandeis Center to address anti-Semitism in healthcare and mental health settings. Earlier this month, HHS OCR opened an investigation into the American Psychological Association following a Brandeis Center complaint alleging anti-Semitic discrimination within the nation's largest professional organization for psychologists. In May, Brandeis Center staff litigation attorney Deena Margolies testified before the House Subcommittee on Health, Employment, Labor and Pensions on how anti-Semitism in healthcare impacts doctors, medical staff and ultimately patients. About The Brandeis Center The Louis D. Brandeis Center for Human Rights Under Law is an independent, non-partisan, nonprofit corporation established to advance the civil and human rights of the Jewish people and promote justice for all. LDB engages in research, education, and legal advocacy to combat the resurgence of anti-Semitism on college and university campuses, in the workplace, and elsewhere. It also empowers students by training them to understand their legal rights and educates administrators and employers on best practices to combat anti-Semitism. The Brandeis Center is not affiliated with the Massachusetts university, the Kentucky law school, or any of the other institutions that share the name and honor the memory of the late U.S. Supreme Court justice.

BID Plymouth
Jun 15th, 2026
Beth Israel Deaconess Hospital-Plymouth names Matt Hesketh, MBA, as new chief operating officer.

Beth Israel Deaconess Hospital-Plymouth names Matt Hesketh, MBA, as new chief operating officer. June 15, 2026 Matt Hesketh appointed chief operating officer at BID Plymouth. Plymouth, MA - Beth Israel Deaconess Hospital-Plymouth (BID Plymouth) has appointed Matt Hesketh, MBA, as the hospital's new chief operating officer. Hesketh is an accomplished healthcare executive with more than 15 years of hospital leadership experience and will bring deep operational expertise to BID Plymouth. "Matt brings extensive experience in hospital leadership, operations, quality, and strategic growth, and we are happy to welcome him to BID Plymouth," said Jonathan Lind, president, BID Plymouth. "He has an engaging and thoughtful approach to leadership and will be responsible for leading, developing and executing key business strategies, as well as overseeing the day-to-day operations of the hospital." As chief operating officer, Hesketh's primary focus will be to deliver an exceptional, patient-centered care experience and to drive safe, efficient, high-quality outcomes through a highly engaged team. "I am honored to join BID Plymouth and begin this new chapter in service to patients, families, and the community," said Hesketh. "I look forward to building on the hospital's strong foundation, supporting our clinicians and staff, and working together to enhance quality, access, and exceptional care to the communities we serve." Most recently, Hesketh served as president of Boston Medical Center-South in Brockton, where he led the successful integration of Good Samaritan Medical Center into the Boston Medical Center Health System in 2024. Previously, he served as president and chief executive officer of Steward Good Samaritan Medical Center. Earlier in his career at Good Samaritan, he held roles as chief operating officer and vice president of operations. He has also held leadership positions at Morton Hospital and Carney Hospital. Hesketh earned a Bachelor of Arts in History from Boston College and a Master of Business Administration in Healthcare Management from Southern New Hampshire University. About Beth Israel Deaconess Hospital-Plymouth. Beth Israel Deaconess Hospital-Plymouth (BID Plymouth) is a non-profit healthcare and hospice provider, serving 250,000 residents of 12 towns in Plymouth and Barnstable Counties. BID Plymouth is a full-service, 170-bed acute care community hospital accredited by The Joint Commission, the College of American Pathologists, the American College of Surgeons Commission on Cancer, and the American College of Radiology. BID Plymouth is a part of Beth Israel Lahey Health, a healthcare system that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,700 physicians and 39,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. Media Relations Manager Kristina murray. Please note: The contact information above is for journalists and news media only. For patient care and all other inquiries, please contact your doctor or BID Plymouth directly.

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