IT Support Specialist
$67k - $80k/yr
Mid
Associate's
Minnetonka, MN, USA
In PersonOccasional travel to other Legrand locations may be required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
- An associate degree in Computer Science, Information Systems, or a related technical field, and at least 3 years of end-user or service-desk support experience in an enterprise environment; or an equivalent combination of education and experience.
- Working knowledge of Microsoft Windows, Microsoft 365, PC hardware, mobile devices, printers, scanners, and common workplace peripherals.
- Ability to perform basic troubleshooting of hardware, software, user accounts, printers, peripherals, wired connections, and wireless connectivity using documented procedures.
- Ability to install, configure, replace, and validate standard end-user devices and software within established standards and permissions.
- Basic understanding of identity, access, endpoint security, patching, malware protection, data handling, and escalation of potential security incidents.
- Ability to use an IT service management system to record incidents and requests, document troubleshooting, maintain status, and route work to the appropriate team.
- Ability to distinguish routine first-line support from issues requiring escalation and provide complete, accurate handoff information.
- Customer service skills, including active listening, clear explanations, professional follow-up, and respectful support for users with varying technical knowledge.
- Ability to provide discreet, responsive, and professional technical support to executives and other priority users while maintaining confidentiality, communicating clearly, and applying appropriate urgency.
- Ability to organize competing priorities, respond appropriately to business impact, and maintain accurate documentation in a fast-paced environment.
- Clear written and verbal communication skills and ability to work collaboratively with employees, leaders, technical teams, vendors, and business stakeholders.
- Ability to work independently on-site, follow documented procedures, and collaborate effectively with remote regional and global support teams.
- Ability to move throughout the facility and to sit, stand, walk, bend, reach, and work at a computer for extended periods.
- Ability to lift and carry up to 25 pounds; team lifting or material-handling assistance should be used for heavier equipment.
- Personal protective equipment may be required in designated areas; occasional exposure to noise, dust, temperature variation, and elevated work areas may occur.
- Occasional travel to other company locations and additional or varied work hours may be required based on business needs, planned changes, or critical support events.
Responsibilities
- Serve as the first point of contact for routine incidents and service requests submitted in person, by phone, through approved collaboration tools, or through the IT service management platform.
- Gather relevant information, assess business impact, perform initial troubleshooting, document actions and outcomes, and escalate unresolved issues using established support procedures.
- Resolve common hardware, software, account, printing, peripheral, and connectivity issues within approved first-line support procedures and access permissions.
- Set up, image, enroll, configure, deploy, replace, and recover approved Windows computers, laptops, tablets, mobile devices, monitors, docks, printers, scanners, radio-frequency devices, phones, and related peripherals.
- Provide hands-on support for shop-floor and warehouse technology, including production workstations, label printers, barcode scanners, radio-frequency devices, terminals, scales, and approved connected equipment.
- Perform basic workstation and device connectivity checks, including cables, ports, network settings, wireless connections, and peripheral communication; escalate suspected network or infrastructure issues.
- Complete approved identity and access tasks, including password resets, account-unlock assistance, multifactor authentication support, and coordination of group or application access requests.
- Prepare equipment and coordinate standard access for new employees; support employee transfers, equipment returns, and offboarding activities in accordance with company procedures.
- Support Microsoft 365 and standard business applications, including Outlook, Teams, SharePoint, OneDrive, and Microsoft Office applications.
- Provide initial support for approved manufacturing, enterprise resource planning, engineering, printing, and collaboration applications; capture clear error details and route application issues to the appropriate support team.
- Provide local remote-hands assistance to infrastructure, network, application, and cybersecurity teams by following documented instructions for equipment checks, restarts, cabling, validation, and evidence collection.
- Identify and promptly report suspicious activity, security concerns, vulnerabilities, and policy exceptions; assist with approved remediation activities under the direction of the appropriate team.
- Maintain accurate asset and inventory records for computers, peripherals, mobile devices, shop-floor technology, spare equipment, and assigned accessories.
- Create and update knowledge articles, checklists, equipment records, and user instructions for recurring first-line support activities.
- Communicate status, next steps, service restoration, and escalation details clearly to users, stakeholders, and technical teams.
- Assist with planned device deployments, software upgrades, lifecycle replacements, inventory reviews, audits, and local technology projects.
- Coordinate approved equipment, accessory, supply, and service requests using established purchasing and provisioning processes.
- Work with approved vendors for equipment delivery, warranty service, repair, troubleshooting, and issue follow-up.
- Follow safety, cybersecurity, data-handling, change-management, and access-control requirements when working in office, engineering, warehouse, and manufacturing areas.
- Provide occasional support outside standard business hours for approved maintenance, business-critical incidents, or coordination with regional and global teams.
- Perform other related duties as assigned to support facility and business needs.
- Understand workplace hazards and take steps to proactively prevent and report hazards or injuries; cooperate in safety programs, initiatives, and investigations.
Desired Qualifications
- At least 5 years of end-user or service-desk support experience in an enterprise environment.
- Experience in manufacturing, warehouse, engineering, or shop-floor environments.
About the company
Legrand makes electrical and digital infrastructure for homes, workplaces, public buildings and data centers. Its equipment distributes power, connects data networks and controls lighting, energy use and building access; connected controls and monitoring extend these systems. The group sells physical products and related services to contractors and end users through professional distributors and installers. Its catalog supports both construction and renovation, from wiring devices and sockets to cable management, access systems and connected controls. Legrand traces its industrial origins to a porcelain workshop in Limoges in 1865; the company was founded in 1904 and remains headquartered in Limoges, France.
Company Size
10,001+
Company Stage
IPO
Headquarters
Limoges, France
Founded
1904
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Simplify's Take
What believers are saying
- Careers span local businesses: Legrand hires by country and activity across engineering, sales and corporate functions.
- Employees got discounted share access: Legrand's March 2026 plan offered eligible participants 20% off, with a five-year lockup.
- Sales grew profitably: Legrand reported 9.8% organic growth and 20.8% adjusted operating margin in July 2026 first-half results.
What critics are saying
- French production roles face cuts: Legrand's June 2026 plan proposed four factory closures and 178 job losses by 2028.
- Portfolio changes affect teams: Legrand's September 2026 plan targets divestitures representing EUR 0.5-1.0 billion of sales during 2027-2030.
- Construction cycles influence demand: buildings account for roughly two-thirds of Legrand sales, tying factory work to property investment.
What makes Legrand unique
- Product choice has substantial breadth: Legrand lists over 300,000 standard catalog entries across building wiring and data-center infrastructure.
- Acquisitions follow a standing pipeline: Legrand tracks 350 targets and aims to integrate three to six businesses annually.
- Power brands retain distinct identities: Legrand owns specialist suppliers Raritan, Server Technology and Starline.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Unlimited Paid Time Off
- Paid Vacation
- Paid Holidays
- 401(k) Company Match
- Employee Assistance Program