Responsibilities and Duties:

• Be the face of Bazaarvoice, building and managing relationships with partner product and engineering teams while representing the needs of our customers
• Work independently and collaboratively with internal teams (Client Success, Product, Engineering, etc.), clients, and partners to drive adoption of integrations and increase value for our clients
• Identify partner and client needs for future integration development and own the scoping, definition, technical consulting, certification, and internal education for those integrations
• Explain technical concepts (limitations, requirements, functionality) to a wide range of audiences (technical and nontechnical, internal and external teams)
• Demonstrate detailed technical knowledge of our products and partnerships, how our clients are utilizing them in their day-to-day, and the added value of our partner ecosystem and integrations.

Required Qualifications:

• 3+ years working experience as a Partner Engineer, Sales Engineer, Solution Architect, or similar role with client/partner facing technical responsibilities (bonus if with enterprise-level clients or partners)
• Strong technical troubleshooting skills using industry-accepted best-practices and tools
• Prior experience in a customer-facing technology role consulting on integration best practices and feature improvements (bonus if with partners)
• A high sense of urgency with an understanding around delivering the highest amount of value in the least amount of time
• Have a proven track record launching integrations or products with cross-functional teams (bonus if with both internal and external teams)
• Demonstrated ability to manage multiple ongoing projects at a time while maintaining high quality results.