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Full-Time

Internal IT Engineer

Posted on 6/8/2024

Partnerize

Partnerize

201-500 employees

Partnership automation platform for marketers

Consulting
Consumer Software
Enterprise Software
Design

Entry

Newcastle upon Tyne, UK

Category
IT Support
System Administration
IT & Security
Required Skills
Microsoft Azure
Communications
Requirements
  • Experience in a help/service desk support role managing service requests in a ticketing system
  • Experience of end user technical support, resolving customer issues in a timely manner
  • Experience supporting end user Windows devices
  • Experience managing Microsoft infrastructure
  • Knowledge of MDM/UEM systems
  • Working to deadlines with planning and organisational skills
  • Writing user and technical guides along with standard operating procedures
  • Excellent written and verbal communication skills
  • Experience maintaining and supporting Google Workspace, Office365, Azure Active Directory, Slack & Zoom
Responsibilities
  • Work closely with teams throughout the business to ensure technical issues and projects are correctly managed
  • Ability to respond to every incoming request following standard operating procedures
  • Ensures the appropriate processes and standard operating procedures are continuously reviewed to improve the quality of support provided
  • Monitors incoming tickets and ensures tickets are resolved within contractual SLAs and internal OLAs
  • Ensure there is relevant, technical and non-technical, information provided in ticket updates to sufficiently communicate the status to the end user
  • Work closely with other resolver groups to help maintain, develop, and improve IT solutions for the business
  • Report team and individual performance achievements to the Internal IT Lead to ensure they are recognised through the appropriate channels
  • Manage and monitor all IT support tickets to ensure the Technical Support function runs smoothly and efficiently
  • Has a good understanding of service management framework principles and processes
  • Investigating, diagnosing and resolving major incidents
  • Ensuring any proposed changes are approved through the Change Advisory Board and follow agreed processes
  • Contribute to post-incident root cause analysis meetings and take ownership of improvement ideas
  • Undertake training by reading content in manuals, online forums or books
  • Writing technical documentation
  • Supporting global customers
  • Competent at translating technical information into business language for both team members and customers
  • Ability to analyse all possible courses of action and selecting the best solution based on all the facts available
  • Able to plan and organise workload in line with Service Level Agreements, deadlines, team tasks and personal development

At Partnerize, employees have the opportunity to work on a comprehensive partnership automation platform that is crucial for marketers aiming for sustained, profitable growth. The company stands out due to its strong focus on automation, outcome-based pricing models, and advanced features for fraud prevention and optimization. This environment not only fosters technical enhancement and industry leadership but also provides a dynamic, supportive workplace geared towards the development and success of its partnerships and employees.

Company Stage

Series D

Total Funding

$90.3M

Headquarters

Newcastle upon Tyne, United Kingdom

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

3%
INACTIVE