Full-Time

Associate Client Success Manager

Posted on 5/28/2024

SpotOn

SpotOn

1,001-5,000 employees

Customizable point-of-sale and business management systems

Consumer Software

Mid

Chicago, IL, USA

Required Skills
Communications
Customer Service
Requirements
  • Impeccable emotional intelligence and customer service skills
  • Familiarity with Restaurant POS software
  • Ability to manage large caseloads and general case management
  • Excellent verbal and written communication skills
  • Experience in Customer Service Support environment
  • 1+ years of restaurant experience preferred
  • General knowledge of restaurant operations
  • 3+ years of Customer Service Support experience preferred
  • Experience in payment processing or financial industry is a plus
Responsibilities
  • Manage difficult merchant issues and create proactive campaigns
  • Increase merchant satisfaction and meet KPIs
  • Respond to client inquiries through multiple channels
  • Provide timely problem resolution and retention strategies
  • Work on retention of high-risk accounts
  • Coordinate with other departments to address merchant requests

SpotOn specializes in providing customizable point-of-sale systems, which include innovative solutions like online ordering, mobile payment, restaurant management, and retail services. This company's dedication to empowering business owners through efficient operational management, coupled with the support of a 24/7 team of industry experts, makes it an ideal workplace for professionals looking to shape the future of commerce technology and customer engagement. SpotOn's commitment to creating a support-oriented culture ensures continuous learning and growth opportunities in the dynamic field of digital transaction technologies.

Company Stage

Series F

Total Funding

$954.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

9%

Benefits

Medical, Dental and Vision Insurance

401k with company match

RSUs

Paid vacation, holiday and sick time

Headspace membership

Home office equipment

Monthly cell phone and internet stipend

Unlimited access to virtual audio and visual workouts

Subscription to Linkedin Learning

Tuition reimbursement