Billing Specialist

Why join us?

Join DWF and play a key role in driving billing excellence across a complex portfolio of insurance matters, including Lloyd's of London and international insurer clients.

At DWF, we're more than just a leading global provider of integrated legal and business services. As a rapidly growing organisation, we are driven by purpose and committed to delivering positive outcomes for our clients, colleagues and communities. We are seeking a detail-oriented and proactive Billing Specialist to join our General Insurance team in Sydney and contribute to our continued growth and success.

Responsibilities

As a Billing Specialist, you will play a key role in managing the end-to-end billing process for a portfolio of insurance matters, working closely with Partners, Lawyers and Finance teams. Leveraging your knowledge of London Market billing, Lloyd's of London matters and insurer-specific requirements, you will ensure accurate and timely billing while supporting revenue collection and outstanding client service.

This opportunity would suit an early-career legal support, legal operations, billing assistant or billing professional, as well as candidates with experience in insurance,

Billing Management

• Partner with fee earners to manage the billing cycle from WIP review through to invoice submission.
• Review and analyse work in progress (WIP) to identify matters ready for billing.
• Prepare draft invoices in line with client billing arrangements and insurer requirements.
• Resolve billing queries, write-offs, write-downs, and invoice adjustments with relevant stakeholders.
• Ensure invoices are issued accurately and within agreed billing deadlines.
• Monitor aged WIP and support improvement of billing performance.
• Maintain detailed billing records, matter notes, and supporting documentation.

London Market & Insurance Billing

• Prepare invoices for Lloyd's of London syndicates and overseas insurers.
• Apply appropriate GST and taxation treatment based on insurer location and billing arrangements.
• Manage complex slip-based billing involving multiple participating insurers.
• Allocate costs accurately between syndicates and co-insurers based on agreed percentages.
• Interpret insurer, broker, and claims administrator billing requirements.
• Issue invoices through relevant platforms, brokers, claims administrators, or insurers.
• Coordinate billing activities with cover holders, brokers, and claims management agents.

Stakeholder Management

• Build strong relationships with Partners, Lawyers, Legal Assistants, and Finance teams.
• Act as the primary billing contact for designated practice groups.
• Collaborate with Credit Control and Client Compliance teams to ensure billing accuracy.
• Work closely with international stakeholders, including London Market brokers and underwriters.
• Provide guidance and support to fee earners on billing best practices and requirements.

Billing Compliance & Quality

• Ensure invoices comply with client billing guidelines, engagement terms, and protocols.
• Verify billing data, matter information, and tax treatment before invoice issuance.
• Maintain exceptional attention to detail across billing calculations, time entries, and disbursements.
• Support billing audits and reporting requirements.

Reporting & Continuous Improvement

• Monitor billing volumes, aged WIP, and invoicing backlogs.
• Support month-end and year-end billing activities.
• Assist with billing analysis and reporting.
• Contribute to initiatives that improve billing efficiency and operational performance.

What will help you succeed in this role?

You'll be someone who thrives in a deadline-driven environment, enjoys working with complex billing arrangements, and has a strong commitment to accuracy, client service, and continuous improvement. 

Key Skills & Experience

• Proven experience in legal billing, professional services billing, or insurance billing.
• Strong understanding of WIP management and invoice preparation.
• Experience partnering closely with fee earners and legal teams.
• Exceptional attention to detail and analytical capability.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and meet competing deadlines.
• Intermediate to advanced Microsoft Excel skills.

Highly Regarded

• Experience billing Lloyd's of London insurers or London Market clients.
• Knowledge of insurance claims management and insurer billing structures.
• Understanding of GST requirements relating to domestic and overseas insurers.
• Experience with slip-based billing and co-insurance arrangements.
• Familiarity with Elite 3E or similar legal practice management systems.
• Previous experience in a law firm or insurance services environment.

Personal Attributes

• Client-focused with a strong commitment to service excellence.
• Highly organised with excellent time management skills.
• Proactive, solutions-oriented, and accountable.
• Comfortable working in a high-volume environment.
• Strong relationship-building and stakeholder management skills.
• Committed to continuous improvement and process excellence.

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. 

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

We appreciate the interest of recruitment agencies in supporting DWF. For this opportunity, we are currently inviting applications directly from candidates and are not seeking agency referrals. Should we require additional recruitment support, we will engage with our preferred recruitment partners directly. Thank you for respecting our recruitment process.