American Campus Communities

Student housing REIT owner and manager

Desk Assistant

Reception & Front DeskUpdated on Nov 9

Full-timeStaten Island, NY, USA$17.50 /hr

About the Job

Requirements

A high school diploma or equivalent and related experience are required.
Customer service experience is required.

Responsibilities

Assist in identifying and reporting maintenance and safety problems.
Assist in managing fire and other emergency situations, notifying professional staff first if time permits.
Know the location of the nearest fire extinguisher and be familiar with the operation of the fire alarm panel and fire safety equipment.
Assist in security checks of the property while on duty.
Know emergency telephone numbers.
Assist in supervising student conduct and noise levels throughout the community, including periodic checks of the front fire lane and other assigned areas, and notify the on-call PAs about other issues.
Assist in communicating and interpreting policies and regulations.
Assist in maintaining established quiet hours.
Assist in welcoming and orienting new residents, including helping them locate rooms and available facilities.
Assist in providing information on campus services and agencies.
Ensure proper procedures are followed when issuing and returning equipment.
Assist guests in contacting the resident they are visiting and ensure they comply with visitor procedures.
Assist professional staff during check-in and check-out.
Maintain administrative logs as designated by professional staff.
Perform other tasks as assigned by management staff.
Maintain punctuality for assigned shifts.
Serve as an American Campus representative and liaison in all interactions.
Comply with the Photo, Video and Voice Recording Policy as a condition of employment; certain activities may be recorded for quality control or training purposes.

The Desk Assistant is a representative of the staff, serving an important role in developing a sense of community. The desk assistant is responsible for three areas of accountability. These areas are the keys to the orderly operation of the front desk.

Essential Duties and Responsibilities (other duties may be assigned):

MAINTAIN COMMUNITY STANDARDS AND SAFETY

Assist in identifying and reporting maintenance and safety problems.
Assist in managing fire and other emergency situations, always notifying professional staff first if time permits.
Know the location of the nearest fire extinguisher, and be familiar with the operation of the fire alarm panel and of fire safety equipment.
Assist in security checks of the property while on duty.
Know emergency telephone numbers.
Assist in the supervision of student conduct and noise levels throughout the Community (i.e. periodic checks of front fire lane and other areas as assigned), and the notification of the On-Call PA's for other issues.
Assist in the communication and interpretation of policies and regulations.
Assist in maintaining established quiet hours.

ASSIST STUDENTS: PROVIDE CUSTOMER SERVICE

Assist in the welcoming and orientation of new residents (i.e. helping in the location of rooms and available facilities, etc.)
Assist in providing information on campus services and agencies.
Ensure that proper procedures are adhered to in the issuance and return of equipment.
Assists guests in contacting the resident they are visiting and ensuring their compliance with procedures regarding visitors.

PERFORM ADMINISTRATIVE TASKS

Assist the professional staff during check-in and check-out.
Maintain all administrative logs as designated by the professional staff.
Perform other tasks as assigned by the management staff.
Maintain punctuality to assigned shifts.

Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
Serve as an American Campus representative and liaison in all interactions.
Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

A High School diploma or equivalent and related experience.
Customer service experience.

About the Company

American Campus Communities

Student housing REIT owner and manager

American Campus Communities is a real estate investment trust (REIT) focused on student housing in the United States. It develops, owns, and manages purpose-built communities near colleges and universities to house student residents. Its product is rental housing for students, offering properties with amenities and community spaces designed to cater to college life. The company acquires or builds properties, then leases units to students, generating income from rent and fees. The business differs from general landlords by concentrating on the student segment, operating purpose-built housing, and providing on-site management and services that support a student-friendly living environment. The goal is to provide reliable, well-managed housing options for students while delivering steady rental income and value for investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 1993

Recently Posted Jobs

Explore more opportunities at American Campus Communities

See more jobs