Senior IT Operations Analyst

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters and every idea drives progress.  
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! 
Create a new future. Apply Today.  
* This position will be posted internally for a minimum of 5 days and will remain open until filled or adjusted based on the volume of applicants. 

Your Opportunity to Make an Impact

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

As a Sr. IT Operations Analyst, you will play a key role in implementing and supporting complex technology solutions that enable business performance and service excellence across Ball. You will work closely with business stakeholders, IT teams, and external partners to translate operational requirements into scalable solutions while ensuring service stability, operational resilience, and business continuity. The role includes supporting and coordinating critical operational processes such as major incident management, service monitoring, problem management, outage resolution, and continuous service improvement initiatives.

How You'll Make a Difference

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes:

• Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime.
• Identify gaps in IT Service Management (ITSM) processes—such as incident, problem, and change management—and implement tooling or process improvements.
• Coordinate server, network, and application patching, security updates, and infrastructure capacity planning.
• Configure, test, monitor, and support application changes, enhancements, and release activities across environments.
• Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.

What Helps You Thrive in This Role

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role:

• Experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.
• Proven experience managing high-impact production incidents within global, enterprise-scale environments.
• Strong analytical problem-solving, stakeholder communication, and project coordination abilities.
• Bachelor's degree in a related field preferred and a relevant professional experience.
• Deep familiarity with cloud/on-premise environments (servers, networks, databases), monitoring tools, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Experience implementing and supporting complex business systems and technology solutions.
• Knowledge of business analysis, requirements gathering, system design, testing methodologies, and software development lifecycle processes.
• Familiarity with ITIL, COBIT, Lean, Six Sigma, Kaizen, or other process improvement frameworks.

Additional Information

• Location: São José dos Campos/SP
• Hybrid On-Site Work Environment (living at São José dos Campos) or 100% Remote (living far from of São José dos Campos region): This position requires regular in-person engagement by working on-site for three (3) days per work week (with core collaboration days of Tuesday, Wednesday and Thursday) or remote from the location of the candidate. Remote work may also be considered, depending on the candidate’s distance from the Ball office. 

Job Grade: Global Grade 10