JVS Toronto

Offers career exploration, job search, coaching

Employment Counsellor

Case Management & AdvocacyUpdated on Nov 14

Full-timeToronto, ON, Canada$57.8k - $58.9k

About the Job

Requirements

A Bachelor's degree or Post Graduate Certificate in Social Services, Human Resources, or a related field is required; international degrees must be evaluated for Canadian equivalency.
At least 1 year of experience working with newcomers or a good understanding of immigration issues is required.
At least 1–2 years of experience in a career or employment counselling or mentoring coach role is required.
Demonstrated knowledge of mentoring, settlement, and immigration, including awareness of client challenges, is required.
Strong technical skills and comfort with online service delivery and technology used for program activities are required, as is the ability to master new tools and technology quickly.
Experience developing and delivering online training and information sessions and creating informational content is required.
Technical expertise in Excel, Word, online meeting tools, GoTo Webinar, Microsoft Teams, and Zoom is required.
Good time management, multitasking, and ability to shift focus based on changing project needs are required.
Effective verbal and written communication skills are required.
Strong interpersonal skills and ability to develop and maintain relationships are required.
Effective research skills and knowledge of the Canadian labour market are required.
A clear Criminal Record and Judicial Matters Check is required.

Responsibilities

Conduct online intake and in-depth assessments to determine client program eligibility and create Employment Action Plans.
Case manage clients, provide employment counselling, and provide sector- and province-specific labour market information.
Facilitate online job-search workshops for small groups and deliver Zoom or GoToWebinar presentations to large audiences of clients and other stakeholders.
Assist clients with résumé building, conduct mock interviews through video calls, coach clients to develop their skills and knowledge, and help them adapt to Canadian business culture.
Research and identify potential referral sources abroad, support establishing referral arrangements, and liaise with referring agents.
Contribute to developing program materials, including manuals and online learning content.
Recruit mentors by leading information sessions and marketing the program through national outreach to employers, organizations, and social networks.
Screen and match mentors and mentees, conduct online orientation, and secure mentoring matches.
Case manage and monitor mentoring relationships to ensure mentee and mentor goals are met.
Gather and analyze participant evaluations after program completion.
Record and administer participant information and documentation collection.
Collect, track, and analyze participant progress, outcomes, and feedback, and prepare reports as required.
Collaborate with partner agencies to support recruiting, onboarding, and engaging mentors.
Support the program's communication strategy by creating content for social media, newsletters, and other materials.

Desired Qualifications

Fluency in a second language reflecting targeted outreach is preferred; French or Arabic is especially preferred.
Exposure to social media platforms and creating content for them is preferred.

Starting Salary: $57,775 - $58,933. Commensurate with experience
Hours: 35 hours per week
Location: Tycos Drive, Toronto
Employment Type: Full-time – one-year maternity leave coverage contract
Start Date: November 17, 2026
Vacancy Type: Existing position

About JVS Toronto
At JVS Toronto, we believe everyone deserves the opportunity to build a meaningful career. Since 1947, we’ve empowered thousands of individuals each year through employment, career development, and assessment services across Toronto and York Region. We also partner with businesses to help them find the talent they need to succeed.

As a registered charity, we’re proud to offer many of our services at no cost, thanks to generous funding. Learn more about our impact: www.jvstoronto.org.

Why Join Us?

Generous Time Off – Start with three weeks of paid vacation, plus paid sick time, personal wellness days, and family-related leave, to support a healthy work–life balance.
Inclusive & Supportive Culture – Join a collaborative and inclusive organization committed to diversity, equity and belonging.
Additional Perks – Access corporate discounts and other programs that support your overall well-being.

About the Program
Individual in this position will provide employment counselling and supports to our pre-arrival programs like Canada InfoNet as well as other pre and post-arrival initiatives funded by Immigration Refugees Citizenship Canada (IRCC). Canada InfoNet is a pan-Canadian online program offering pre-arrival services to internationally educated persons. Program provides employment preparation, occupation specific mentoring and Canadian workplace culture support.

We are looking for a self-motivated individual to join our multi-lingual pre-arrival team. This dynamic role requires effective organizational abilities, flexibility to remain client-focused while achieving program targets and the ability to coordinate with multiple project partners across Canada. We pride ourselves on the exceptional support we offer immigrating professionals to help them successfully transition to their careers in Canada!

As an Employment Counsellor you will:
•   Conduct intake and in-depth assessments online to determine client program eligibility and create Employment Action Plans
•   Case manage clients, provide employment counselling, sector and province-specific labour market information
•   Facilitate on-line job search related workshops for small groups and deliver Zoom/ GotoWebinar presentations to large audiences of clients and other stakeholders
•   Assist clients with resume building, conduct mock interviews through video calls, and provide coaching to develop the clients’ skill set and knowledge; aid with adaptation to Canadian business culture
•   Research and identify potential referral sources abroad, support establishing of referral arrangements and act as a liaison with referring agents
•   Contribute to developing program material like manuals and online learning content.
•   Recruit mentors by leading information sessions and marketing the program via national outreach to employers, organizations, and social networks
•   Screen and match mentors/mentees, conduct online mentor/mentee orientation and secure mentoring matches
•   Case manage and monitor mentoring relationships to ensure mentee/mentor goals are met
•   Gather and analyze participant evaluations after program completion
•   Record and administer participant information/documentation collection
•   Collect data, tack, and analyze participants' progress, outcomes and feedback to prepare reports as required
•   Collaborate with partner agencies to support them with recruiting, onboarding and engaging mentors
•   Support the program’s communication strategy by creating content for Social Media, Newsletters and other materials

Minimum Qualifications & Experience:
•   Bachelor's degree or Post Graduate Certificate in Social Services, Human Resources, or a related field. International degrees must be evaluated for Canadian equivalency
•   1 year experience working with newcomers or good understanding of immigration issues
•   1-2 years experience in a career/ employment counselling or mentoring coach role
•   Demonstrated knowledge of mentoring, settlement, and immigration. Awareness/ knowledge of client challenges
•   Strong technical skills, comfortable with online service delivery and using technology for various activities of the program; proven ability to master new tools and technology quickly
•   Experience developing and delivering training and information sessions online, as well as creating informational content
•   Technical expertise in excel, word, online meetings and webinar tools like GoTo Webinar, MS Teams and Zoom
•   Good time management skills; experience with multi-tasking and ability to shift focus based on changing project needs
•   Effective verbal and written communication skills
•   Strong interpersonal skills; ability to develop and maintain relationships
•   Effective research skills and knowledge of the Canadian labour market
•   A clear Criminal Record and Judicial Matters Check is required for this position

Nice to Have:
•   Fluency in a second language reflecting targeted outreach, preferred languages are French or Arabic
•   Exposure to social media platforms and creating content for them

Ready to Make an Impact?
Apply now with your resume and cover letter!

JVS Toronto is an Equal Opportunity Employer. If you require accommodation at any stage of the recruitment process, please contact Human Resources.

As part of our recruitment process, we may use AI-enabled tools to support resume screening and candidate matching. However, applications are reviewed by a member of our hiring team.

We embrace diversity and encourage all qualified candidates to apply. We thank all applicants for their interest; only those selected for an interview will be contacted.

About the Company

JVS Toronto

Offers career exploration, job search, coaching

JVS Toronto provides career services in Toronto and York Region, helping job seekers reach their potential and supporting employers in building a skilled workforce. It offers career exploration, job search support, recruitment, mentoring, coaching, retention services, and vocational assessments across nine locations, serving students, youth and adults and specializing in helping people with disabilities, newcomers, at-risk youth, and mature workers. The organization combines a multi-disciplinary team and a broad program mix to support both sides of the labor market, delivering services from assessment to job placement and ongoing retention across sites. Its goal is to enable job seekers to succeed at work while helping employers secure the workers they need to be successful.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Canada
Founded: Not listed

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