Senior Product Operations Manager

An Amazing Career Opportunity for a Senior Product Operations Manager!!

Location: Austin, Texas; Cardiff, Wales; Paris, France

Job ID: 52971

The Senior Product Operations Manager at HID Physical Access Control Systems (PACS), supports the day-to-day execution of HID's PACS Product Management organization.

Reporting to the VP, Product Management, this senior individual contributor combines hands-on responsibility for product setup and changes in enterprise resource planning systems with coordination of cross-portfolio meetings, roadmap communications and business review preparation. Working with Product Management, IT and other business functions, the role maintains reliable product data and improves the processes and systems that support the PACS portfolio.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Senior Product Operations Manager, you’ll support HID’s success by:

• Creating, maintaining and validating product, pricing and item records in Oracle Product Development (PD) and Product Data Hub (PDH) & other downstream systems, implementing approved product setup, change and lifecycle requests accurately and with clear documentation.
• Guiding product managers on product structures, attributes, configuration options and setup rules; document consistent product data standards with IT and the relevant business owners.
• Representing PACS Product Management in business systems improvements, defining product data requirements, validating data structures and mappings, and coordinating business testing and acceptance with IT and business stakeholders.
• Resolving product data and setup issues with IT, Operations and commercial teams, addressing root causes that affect product availability, ordering or fulfillment.
• Coordinating key cross portfolio product management leadership team activities, including scheduling, agendas, preparation materials and participant readiness; document decisions, owners and actions, and drive follow-through.
• Consolidating roadmap inputs from product managers into consistent, current materials for distribution to regional Product Marketing and Sales teams; coordinating content owner review and approval, maintaining version control, and managing distribution.
• Coordinating the product organization's content preparation for global sales meetings, establishing deliverables, owners and deadlines, arranging preparation sessions, and tracking content reviews and readiness.
• Organizing preparation for strategic portfolio reviews, including submission schedules, templates, supporting materials and preparation meetings, so portfolio leaders are ready for the review.
• Capturing existing product systems knowledge and turning it into maintained procedures, setting up guidance and training that enable continuity and reduces reliance on individual expertise.
• Building and improving repeatable workflows for product requests, change approvals and systems readiness for launches and lifecycle transitions, in partnership with the responsible teams.
• Maintaining shared planning calendars, presentation templates, approved roadmap materials and reference information that reduce preparation effort and support consistent communication across PACS.
• Agreeing on priorities with the VP and tracking deadlines, actioning owners and dependencies across business system work and leadership commitments; following up with stakeholders and escalating gaps or blockers.
• Partnering with IT on product systems requirements and improvements, with technical platform administration and delivery led by the accountable IT teams.
• Using practical measures of product data quality, change turnaround, preparation readiness and action completion to improve recurring processes and reduce manual work.

Your Experience and Background include:

• Bachelor's degree in business, operations, information systems, engineering or a related discipline, or equivalent practical experience.
• Substantial relevant experience in product operations, product management, business systems or operational program management, including ownership of complex cross-functional work.
• Hands-on experience creating and maintaining product or item master data in an ERP system, including product structures, setup rules, data validation and controlled changes.
• Experience translating product and business requirements into documented data and process requirements, including business testing, validation and acceptance of enterprise systems improvements.
• Demonstrated ability to coordinate meetings, business reviews or major events, managing preparation timelines and securing inputs from stakeholders without direct reporting authority.
• Strong practical skills with spreadsheets, presentation software and collaboration tools, including consolidating inputs, checking data accuracy and producing clear materials for leadership and sales audiences.
• Excellent written and verbal communication, with the ability to turn product and technical inputs into clear presentations and concise updates; sound judgment and discretion with sensitive business information.
• Strong organization and attention to detail, with the ability to balance accurate hands-on systems work, recurring coordination tasks and competing deadlines across a global organization.
• Experience with B2B hardware, credentials, software or connected product portfolios in physical security, identity, industrial technology or a related sector is preferred.
• Experience supporting product leaders through recurring planning, communications and business review activities is preferred.
• Experience with product lifecycle management (PLM) systems and the flow of product data between ERP, PLM, ordering and reporting tools is preferred.
• Experience coordinating roadmap communications, sales meeting content or strategic portfolio review preparation across regional or global organizations is preferred.
• Experience improving workflows through standardization, reporting tools or automation is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact [email protected].

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal