New Store: Piercing Studio Lead
Updated on 2/17/2024
Mejuri

501-1,000 employees

Redefining luxury jewelry through high-quality craftsmanship and community.
Company Overview
Mejuri, under the leadership of CEO Noura Sakkijha, is a modern jewelry company that prioritizes high-quality craftsmanship and timeless design, while fostering a sense of community and self-celebration among its customers. The company stands out in the traditional jewelry industry by focusing on empowering women to purchase jewelry for themselves, rather than relying on gifting. With a clear vision to inspire everyone to celebrate their own moments and memories, Mejuri offers a range of corporate and retail job opportunities, making it an attractive workplace for those seeking to contribute to a progressive and inclusive culture.
Consumer Goods

Company Stage

Series B

Total Funding

$28.1M

Founded

2013

Headquarters

Toronto, Canada

Growth & Insights
Headcount

6 month growth

1%

1 year growth

12%

2 year growth

35%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • 2+ years experience with needle piercing
  • Geography-specific Piercing License
  • Experience working with internally threaded 2-piece piercing jewellery
  • Up to date with First Aid and Blood-borne Pathogens OSHA Certifications
  • Experience working with autoclaves
  • Have or be registrable with local law enforcement or meet requirements by area for permits such as the “Practitioner Registration”, Blood-borne Pathogens, First Aid/CPR, Vaccination requirements etc.
  • Understanding of local market piercing law requirements
  • Strong knowledge of health and safety protocols surrounding piercing procedures
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication & customer service skills
Responsibilities
  • Oversee the piercing customer journey from start to finish
  • Possess a calm and professional demeanour in piercing services
  • Act as an ambassador of Mejuri and promote customer awareness about the brand
  • Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services
  • Promptly escalate any customer complaints
  • Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio
  • Work closely with store staff to update the schedule and online booking service
  • Explain proper aftercare to each client
  • Thoroughly explain service procedure and risks to clients
  • Drive revenue and repeat business through the Mejuri piercing studio
  • Uphold strong personal selling techniques
  • Take ownership for delivering results
  • Drive business through clienteling, sourcing new customers, and fostering ongoing relationships with customers
  • Review weekly and monthly sales performance
  • Recommend and implement changes to improve product performance
  • Ideate and propose local marketing initiatives with Store Management and Store Services
  • Oversee and manage all aspects of the piercing studio
  • Support inventory management and feedback with Operations Lead & Store Services team
  • Work with the Store Services & Operations lead to minimize shrink of piercing inventory
  • Ensure health and safety standards are maintained
  • Uphold legal compliance in all customer interactions
  • Maintain strong communication with store Visuals Lead
  • Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment
  • Support the check up and downsizing process for each individual client
  • Style, stack, and suggest products for piercing clients
  • Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio
  • Communicate with Store Services to order necessary piercing equipment
  • Work with Store Services to become the main point of contact for Stericycle and oversee the pick up of disposables
  • Complete all necessary documentation for piercing inventory shrink
  • Ensure all legislated paperwork and client record keeping is met and maintained at all times
  • Partner with the Visual Lead to analyze key performance indicators
  • Provide support to Visual Lead during implementation of retail campaigns
  • Follow up with execution deadlines for key VM initiatives
  • Support with the day-to-day maintenance of visual displays and product
  • Report any damaged display product or tools to the Visual Lead
  • Provide feedback to Visual Lead relating to gaps and opportunities
Desired Qualifications
  • Experience selling product at a fast growing company