Customer Service Assistant

SALARY:
$18.60 - $23.25 per hour

JOB SUMMARY:
Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages, and responding to customer inquiries.

THIS POSITION IS FOR CANDIDATES WITHOUT A DRIVER'S LICENSE.

ESSENTIAL JOB FUNCTIONS:

• Provide customer service by accessing patron information, receiving money, and assisting with customer inquiries regarding programming or facility usage.
• Perform facility maintenance and setup and respond to issues in the facility such as cleanliness or other issues.
• Negotiate patron account information, apply policies and procedures, perform standard data entry tasks, and coordination and scheduling of programs.
• Respond to multiple demands for information from the public and adjust to change with respect to the subject matter or informational need expressed in the user's inquiry.

OTHER JOB FUNCTIONS:

• Work with various organizations, individuals, and other departments to accommodate needs for facility access, program information or facility orientation as well as knowledge of the collection for purposes of maintaining and assisting with the maintenance of the facility.
• Work with various vendors, outside agencies and other department to accommodate needs for facility access, program information, or facility orientation.

MINIMUM QUALIFICATIONS:

Knowledge, Skills, and Abilities Required:

• Knowledge of modern office methods, practices, and equipment.
• Knowledge of facility management to ensure a safe and productive experience for users and customers.
• Knowledge of print sources, online catalogs, databases, and remote information access sources.
• Knowledge of how materials and information sources are organized.
• Ability to apply appropriate interpersonal skills with the public and city staff to maintain positive relations to ensure a working environment that leads to a team approach.
• Ability to learn and apply computer skills to register customers, maintain site records and accounts while using discretion with customer information.
• Ability to demonstrate effective organization skills for recordkeeping, filing and coordination of a heavily used public facility or facilities.
• Ability to perform a variety of physical skills including, but not limited to seeing, sorting, typing, pulling, pushing, and lifting.
• Ability to operate a variety of office equipment including, but not limited to a personal computer terminal, fax machine, multi-line telephone, scanners, and calculator.
• Skill in making simple arithmetic calculations
• Skill in cash register use and handling money and balance accounts Skill in analyzing information needs with careful attention to detail
• Ability to work with various organizations, individuals, and other departments to schedule through the online system room reservations and rentals.

Qualifying Education and Experience:

• Some college plus one-year related customer service experience or equivalent combo.
• Bilingual and one year of college, preferred.

PRE-EMPLOYMENT SCREENING:

• Criminal background check
• Physical and Human Performance Evaluation (HPE)

City of Arlington is an Equal Opportunity Employer.