Full-Time
Operations Agent
Operations Seedbed
Posted on 8/23/2026
lifemiles
201-500 employees
Loyalty program selling miles to partners
No salary listed
New York, NY, USA
In Person
Associate's
 Operations & Logistics (1) |
|---|
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- A technical qualification in airport ramp operations, airport operations, air operations, aircraft dispatch, logistics, or a related area is required.
- At least 1 year of experience in airport ramp operations or a related area is required.
- Knowledge of comprehensive aircraft ground handling and the safe use of ground support equipment (GSE) is required.
- Knowledge of ramp operational safety and risk management is required.
- Knowledge of cargo, baggage, and flight operational services is required.
- Monitor and control the aircraft ground operation while ensuring operational safety, risk management, resource coordination, service standards, procedures, and established schedules are met.
- Ensure the availability, operational condition, and correct assignment of personnel, ground support equipment, and other resources required for safe and efficient aircraft handling.
- Verify before, during, and after flight handling that the assigned position remains free of foreign object debris, obstructions, and unsafe conditions for platform maneuvers and operations.
- Conduct pre-loading briefings, validating scheduling, priorities, operational risks, and special flight conditions, and confirm that authorized cargo matches the cargo physically presented on the platform and meets identification, labeling, and packaging requirements.
- Verify and execute the aircraft 360-degree inspection on arrival and departure, before equipment docking and after equipment undocking.
- Ensure compliance with the marshalling plan and the correct positioning, approach, coupling, and movement of ground support equipment.
- Monitor and ensure the complete loading and unloading of cargo and baggage, including correct handling and distribution according to the Load Instruction Report and cargo priorities, as well as proper baggage reading, traceability, and handling.
- Verify that aircraft fueling is performed according to established procedures and safety conditions.
- Evaluate and follow up on the proper delivery of complementary services associated with flight handling, including interior aircraft cleaning when applicable during long transits.
- Experience in operational auditing or operational quality control is desirable but not disqualifying.
LifeMiles is Avianca’s loyalty and frequent flyer program that sells miles to consumers and a large partner network. Members earn miles through everyday spending with 550+ partners, including co-branded cards with banks in nine countries, hotels, and car rentals, then redeem them for flights on Avianca, Star Alliance partners, and other airlines, plus hotels and car rentals, with no fuel surcharges on award tickets. The program also offers LifeMiles+ for monthly bonus miles and discounts, along with a digital platform to manage accounts and buy miles. LifeMiles differentiates itself through a broad partner ecosystem, fuel-surcharge savings, and a structure that remains a separate company from Avianca to help withstand corporate reorganizations, with a goal to grow by expanding partnerships and redemption options and increasing mileage sales and loyalty revenue.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$343.7M
Headquarters
Santa Ana, Costa Rica
Founded
2011
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Simplify's Take
What believers are saying
- LifeMiles reached 16 million members by April 2026, expanding the monetizable base.
- Cencosud joined in April 2026, turning Colombian retail spending into redeemable miles.
- July 2026 buy-miles sales hit 130% bonuses, showing strong partner-funded demand.
What critics are saying
- LifeMiles devalued awards again in April 2026, raising United Europe business to 92,400.
- Avianca still controls LifeMiles; another airline crisis would instantly pressure loyalty economics.
- Customer complaints and website friction keep eroding trust while partners like Visa and Cardless matter.
What makes lifemiles unique
- LifeMiles won Freddie Awards honors on June 24, 2026, reinforcing regional brand strength.
- Cardless launched two U.S. AmEx LifeMiles cards in 2026, expanding monetization.
- LifeMiles+ and no fuel surcharges keep redemptions simpler than many airline programs.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -3%2 year growth
↑ 1%Lifemiles is recognized at the Freddie Awards 2026 as breakthrough loyalty program of the year. * Lifemiles consolidates its position as the most awarded loyalty program in the region after achieving 23 awards in its 15 years of operation. * Achieving this recognition is proof of the program's constant commitment to offering an accessible and comprehensive ecosystem that also provides exclusive experiences to its members. * With this new award, the program adds its sixteenth global recognition at the Freddie Awards, one of the most relevant international awards in the loyalty and travel industry.
In addition to launching two new Avianca-branded credit cards in the United States, LifeMiles has also unveiled a new loyalty subscription service named LifeMiles+.
California-based fintech Cardless has partnered with Avianca Airlines' loyalty programme LifeMiles to launch two new credit cards in the US.
This partnership signifies a strengthened commitment between Plusgrade and LifeMiles to deliver enhanced and critical ancillary revenue streams.LifeMiles will leverage Plusgrade's decades of loyalty expertise and strategic data insights to deepen engagement with LifeMiles members.Plusgrade's expanded footprint within South America signifies its sustained growth and reach within the global travel industry.MONTREAL, Jan. 25, 2024 /PRNewswire/ - Plusgrade , a leading provider of ancillary revenue solutions for the global travel industry, proudly announces a partnership with LifeMiles, Avianca´s frequent flyer and loyalty program. Avianca is the largest airline in Colombia and has more than 13 million LifeMiles members. The program will integrate Plusgrade's cutting-edge data science and predictive analytics to enhance member engagement when buying miles through targeted and personalized offers, accelerating LifeMiles members' journey to their reward goals.Now powered by Points, Plusgrade's loyalty business unit, the Buy Miles feature empowers LifeMiles members to expedite their reward journey by making a lump-sum purchase of miles, which can be redeemed immediately or for future travel. The demand for versatile options, like buying miles, isn't just a capability – it serves as a catalyst that propels airlines towards increasing ancillary revenue and building an expanded and engaged customer base."This partnership emphasizes our commitment to innovation and growth," said Ken Harris, Founder and CEO of Plusgrade. "We're excited to deliver strategic tools and member insights that will drive critical revenue for LifeMiles, empowering LifeMiles members to more deeply engage with the program."The evolving travel landscape highlights the need for flexibility, convenience and personalized tools that cater to the diverse needs of passengers