A bachelor's degree in Marketing, Business Administration, Engineering, or a related field is required.
Proficiency with Microsoft Office applications including Excel, PowerPoint, Word, Teams, and Outlook; Activity Tracker; Project Tracker; internet tools; financial analysis spreadsheets; Customer Rate Calculation Program; enterprise customer service and billing systems; SharePoint; Oracle; and customer relationship management systems.
Knowledge of construction processes and schedules.
Ability to differentiate true technological needs from other business needs when providing leads to affiliates or subsidiaries.
Customer service skills.
Ability to make effective sales presentations through excellent communication skills.
A valid Indiana driver's license and a safe driving record are required.
Responsibilities
Manage key relationships with the Trust's top commercial customers, developers, and builders for all Trust utility services, and provide effective communication and coordination regarding customer service issues and new construction projects.
Administer existing utility service contracts and negotiate new contracts based on customer-specific needs.
Make sales calls on commercial account owners, executives, energy managers, and end-users.
Develop relationships with developers, engineers, architects, contractors, real estate brokers, and government representatives who influence energy decisions to achieve commercial customer and load growth objectives and enhance subsidiary or affiliate business opportunities.
Manage sales activities and territory coverage to maximize sales call opportunities.
Maintain the customer contact database with customer conversations, opportunities for Citizens Energy Group and its affiliates or subsidiaries, and project status updates.
Complete administrative tasks and coordinate with sales support personnel in support of outside sales activities.
Provide training and education.
Perform other assigned duties.
Desired Qualifications
Five years of business-to-business or commercial sales experience.
At least four years of outside, consultative sales experience.
Knowledge of the energy industry, new technologies, and current energy-industry events and activities, especially combustion in industrial space heating and manufacturing processes, and the Citizens Energy Select unbundling initiative and transportation gas.
Knowledge of business processes for explaining service and meter order installation to customers.
Knowledge of International Fuel Code and NFPA 54 codes and regulations to identify potential safety problems affecting service connection or injury prevention.
Knowledge of water and sewer businesses.
Knowledge of current and developing energy equipment trends and technologies and their potential customer benefits.
Knowledge of Citizens products and services to identify potential business opportunities.
Knowledge of energy costs, equipment comparisons, and equipment life expectancies.
Certification as a Registered Commercial Gas Consultant from the Institute of Gas Technology is preferred but not required.
Overview
We have an exciting opportunity for a Commercial Sales Consultant to join our team!
The job’s primary purpose is to manage key relationships with the Trust’s top commercial customers, and developers, and assigned municipal customers for all Trust utility services in order to provide high levels of customer satisfaction and loyalty. Key job functions include effective communications and coordination for customer services issues and new construction projects, implementation of profitable sales initiatives that increase the Trust’s margins and income, effective management of existing customer utility contracts and execution of new service contracts.
The Commercial Sales Consultant is responsible for generating leads and managing sales activity. Developing key relationships with customer decision makers or parties that influence customer sales decisions are requirements of this position. The Commercial Sales Consultant must be able to understand complex commercial, multi-family, industrial, space conditioning, and lighting processes and have sufficient business acumen to sell executives on the merits of Trust related opportunities related to natural gas, steam, chilled water, water, and/or wastewater. This position often acts as liaison between customers and Citizens’ operations personnel. The incumbent must maintain strong relationships with current customers to retain current load/margin and increased customer satisfaction.
Citizens Energy Group offers competitive salary and benefits including:• Health, Dental & Vision• Defined Benefit Pension Plan• 401(k) Retirement Plan with company match• Short Term Incentive Pay (STIP) Plan • Health Savings Account (HSA) with company contribution• Wellness Program• Adoption and tuition assistance• Employee Credit Union• PTO and Paid Holidays• Flexible Hybrid Work Schedule
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!Minimum Salary: $85,800 (Grade 10)
Responsibilities
Manage key relationships with the Trust’s top commercial customers, developers and builders for all Trust utility services. Provide effective communications and coordination related to customer services issues and new construction projects.
Administer existing utility service contracts and negotiate new contracts based on customer specific needs.
Make sales calls on commercial account owners, executives, energy managers and end-users. Develop strong relationships with developers, engineers, architects, contractors, real estate brokers, and government representatives who influence energy decisions. The purpose is to achieve commercial customer and load growth objectives as well as to enhance subsidiary/affiliate business opportunities.
Manage sales activities and territory coverage to maximize sales call opportunities. Keep the customer contact database current with information, including conversations with customers, opportunities for Citizens Energy Group and affiliates or subsidiaries, and project status updates.
Complete administrative tasks and coordinate with sales support personnel in support of outside sales activities.
Training and education.
Perform other duties as assigned.
Qualifications
Bachelor’s Degree in Marketing, Business Administration, Engineering or related field required.
PC Software: MS Office (Excel, PowerPoint, Word, Teams, Outlook), Activity Tracker, Project Tracker, Internet, financial analysis spread sheets, Customer Rate Calculation Program, Enterprise systems for customer service and billing, SharePoint, Oracle, CRM.
Knowledge of construction processes and schedules.
Must be able to differentiate between true technological needs and other business needs when providing leads to any affiliate or subsidiary.
Must have customer service skills.
Must have excellent communication skills to make effective sales presentations.
Must possess a valid Indiana driver's license and a safe driving record.
Preferred Skills/Qualifications
Five years of experience in business to business/commercial sales.
At least four years of experience in outside, consultative sales.
Knowledge of the energy industry, new technologies and current events/activities within the energy industry. Two areas are especially important. The first area is combustion – how all forms of energy are utilized in various types of industrial space heating and manufacturing process equipment. The second area is our unbundling initiative (Citizens Energy Select) and transportation gas – how the regulatory environment can affect the purchase of natural gas, annual energy costs and revenue streams.
Knowledge of business processes to provide customers with an understanding of the service and meter order installation process.
Knowledge of International Fuel Code, NFPA54 Codes and Regulations to spot potential safety problems that would prevent the customer’s service from being connected or allow an injury to occur.
Must have knowledge of water and sewer businesses.
Must have knowledge of current and developing energy equipment trends and technologies and how they might benefit a customer.
Possess knowledge of Citizens products and services to identify potential business opportunities.
Must possess knowledge of energy costs and compare various pieces of equipment, equipment life expectancies, etc.
Certification as a Registered Commercial Gas Consultant from the Institute of Gas Technology is preferred but not required.
Job Posting Deadline: Open until filled Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.