Operations Analyst 3 - Connectivity, Development & Implementation Specialist

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. 

The Connectivity Implementation Project Manager is responsible for coordinating and delivering telecommunications connectivity projects across the QTS network. This role leads implementation schedule management, vendor coordination, deployment testing, reporting, and stakeholder communication to ensure connectivity solutions are delivered on time, within scope, and in alignment with operational, engineering, security, and business standards.

Key Responsibilities

• Lead end-to-end implementation of connectivity projects, including scheduling, coordination, deployment, testing, and final acceptance.
• Develop and maintain project plans, milestones, dependencies, implementation timelines, and risk mitigation strategies.
• Coordinate internal teams, external vendors, subcontractors, carriers, and business stakeholders to support successful delivery and integration.
• Manage installation schedules, activation readiness, testing activities, and acceptance criteria to confirm project completion and service readiness.
• Track project progress, scope, risks, issues, dependencies, and deliverables; escalate concerns and drive resolution as needed.
• Ensure implementation activities comply with QTS security, operational, engineering, documentation, and business standards.
• Maintain accurate project data across reporting tools, dashboards, trackers, and systems of record.
• Prepare clear status updates, forecasts, and performance reporting for leadership and stakeholders.

BASIC QUALIFICATIONS

• 3–8+ years of experience in telecommunications, network deployment, infrastructure implementation, project management, or a related technical environment.
• Working knowledge of telecommunications network architectures, fiber deployments, carrier services, connectivity solutions, and network activation workflows.
• Demonstrated ability to manage multiple projects, priorities, vendors, timelines, and deliverables in a fast-paced environment.
• Strong project management skills, including schedule development, milestone tracking, risk management, forecasting, and issue resolution.
• Excellent verbal and written communication skills, with the ability to translate technical details into clear business updates for non-technical stakeholders.
• Ability to work independently while collaborating effectively across engineering, operations, construction, vendor, and leadership teams.

PREFERRED QUALIFICATIONS

• Experience working with large carriers, fiber providers, data center environments, or infrastructure service providers.
• Familiarity with network service delivery, circuit ordering, activation, and closeout processes.
• Project management certification or formal project management training preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Connectivity projects are delivered on schedule, within defined scope, and aligned to acceptance criteria.
• Project data, reporting, and forecasts remain accurate, timely, and actionable.
• Vendors and implementation partners meet quality, documentation, and SLA expectations.
• Stakeholders receive clear communication, timely escalation, and reliable visibility into project status.
• Implementation processes continuously improve through better tracking, handoffs, and operational discipline.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.