Manager 2

Job Description

Managers in this role get to: Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Improve the company: Make recommendations to enhance processes and boost ease and efficiency Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge

Qualifications

Our most successful candidates will have: - Experience in managing a work-from-home team - Three or more years of process transformation experience - Three years of operations and management experience - Bachelor’s Degree - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Open availability - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.