Telephone Operator

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Provides courteous and prompt service for internal and external customers in accordance with the established Peninsula standards
• Handles various sort of inquiry over the phone efficiently
• Handles restaurant’s bookings as a call centre and answers general enquiries about hotel outlets with exceptional guest service

General Requirements:

• Relevant experience working in hospitality industry would be an advantage
• Excellent in spoken and written English, Chinese and Mandarin
• Hands-on experience with MS Office 

The Peninsula Hong Kong 

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.