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Flagstar Bank

Regional bank offering diversified financial services

Branch Banking Assistant Leader

Retail & Commercial BankingPosted on Nov 9
Full-timeDouglaston, Queens, NY, USAIn-person

About the Job

Requirements

  • A high school diploma, high school equivalency credential (GED, HiSET, or TASC), or foreign equivalent is required.
  • At least 2 years of branch sales experience is required.
  • Experience with a variety of banking products is required.
  • Experience with banking risk management is required.
  • The role requires moderate physical exertion and stamina, including standing, sitting, walking, driving, or infrequent lifting.

Responsibilities

  • Drive market growth of primary client relationships and achieve financial performance growth targets for deposits, loans, and non-interest income.
  • Actively seek and deliver appropriate client introductions to team members to achieve growth targets and execute successful sales initiatives.
  • Support coaching, development, and mentorship of team members.
  • Support the execution of partner-produced sales and marketing initiatives.
  • Reinforce training, development, and coaching for branch teams on the organization's mission and effective engagement with communities and customers to meet performance targets.
  • Assist the Branch Banking Leader with talent management, including employment, performance evaluations, staff development and training, disciplinary actions, succession planning, and ensuring staff compliance with requirements.
  • Deliver client engagement and education using available tools and systems.
  • Foster a culture focused on exceptional client experience and delivering on the organization's mission and purpose.
  • Identify and mitigate reputational, regulatory, employee, and client risks by helping team members understand and follow applicable bank policies and regulations.
  • Meet operational excellence standards.
  • Perform special projects and other duties and responsibilities as required.
  • Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.

Desired Qualifications

  • An undergraduate degree (four years or equivalent), or equivalent experience, is preferred.
  • At least 4 years of branch banking and/or financial institution sales experience is preferred.
  • Experience in a leadership role is preferred.
  • Competencies include creating diverse and cohesive teams; education, coaching, and teaching; creating followship; objectively evaluating talent; and creating accountability.
  • Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and leveraging cross-functional insights to align relationship-building with enterprise goals and drive performance.
  • Ability to build trusted internal or external client relationships by identifying needs and delivering tailored solutions to enhance the client experience.
  • Ability to foster or support a positive work culture and productive work environment through effective relationships with customers and stakeholders.

About the Company

Flagstar Bank

Regional bank offering diversified financial services

Flagstar Bank is a regional bank that offers a broad range of financial products and services through its 418 branches in 10 states, complemented by digital channels. It operates with a customer-first mindset, emphasizing local market expertise, personalized solutions, and community focus. Its products work through a combination of branch-based relationship banking and technology-enabled services to meet customers’ financial needs. What sets Flagstar apart is its emphasis on local knowledge, community involvement, and diverse, inclusive workplace culture, rather than solely relying on scale or standard products. The company’s goal is to deliver a new energy in banking that opens doors for customers’ financial and personal success while strengthening the communities it serves.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Troy, MI
Founded
1987

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