hhaexchange

SaaS platform for homecare operations

Director – Site Reliability Engineering

Engineering LeadershipConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

A bachelor's or master's degree in computer science, engineering, or a related field is required.
At least 10 years of experience in cloud engineering and operations, including at least 5 years in a leadership role.
Proven experience managing large-scale AWS cloud platforms.
Deep understanding of modern Site Reliability Engineering practices and principles.
Demonstrated experience driving team transformation and change management.
Hands-on experience using AI-driven tools to improve operations.
Experience with cloud infrastructure tools for monitoring, deployment, and security.
Proven experience driving process and culture transformation across organizations.
Ability to work effectively with cross-functional teams and stakeholders.
Strong problem-solving and decision-making abilities.
Excellent leadership, communication, and interpersonal skills.

Responsibilities

Ensure high availability, scalability, and security of cloud services across multiple geographies.
Implement and improve automation, incident management, and capacity planning practices.
Lead and mentor a team of Site Reliability Engineers and leaders, set the vision, and lead the organization's transformation to a Site Reliability Engineering model.
Model and lead the introduction and adoption of AI-based tools to improve team effectiveness.
Integrate the technology, practices, and policies of disparate organizations into a cohesive team supporting varied technologies and platforms with minimal variation in practice.
Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
Oversee the management and optimization of cloud infrastructure for cost efficiency, including governance of cloud usage and monitoring resources.
Maintain and improve monitoring, logging, and alerting systems.
Collaborate with product development teams to facilitate delivery of new functionality and capabilities to the SaaS platform and hosted products.
Champion and support the transformation to a DevOps culture.
Develop and manage budgets for cloud infrastructure and tooling.
Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.
Foster a culture of continuous improvement, collaboration, and innovation.
Perform other duties as assigned by a supervisor or company leader.
Travel up to 10%, including overnight travel.

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

The Director, Site Reliability Engineering is responsible for leading the teams that manage and support all of our hosting services, including colocated hardware and cloud-based services, as well as defining and operating the processes for change management, financial management and incident response.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorilywith or without reasonable accommodation.  Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

Ensure high availability, scalability, and security of cloud services across multiple geographies.

Implement and improve automation, incident management, and capacity planning practices.

Lead and mentor a team of Site Reliability Engineers and leaders. Set the vision and lead the transformation of the organization to an SRE model.

Model and lead the introduction and adoption of AI-based tools to multiply the effectivess of the team.

Integrate the technology, practices and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice.

Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.

Oversee the management and optimization of cloud infrastructure for cost-efficiency, including structures to govern usage of Cloud and monitoring resources.

Maintain and improve monitoring, logging, and alerting systems.

Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products.

Champion and support the transformation to a DevOps culture.

Develop and manage budgets for cloud infrastructure and tooling.

Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.

Foster a culture of continuous improvement, collaboration, and innovation.

Other Job Duties

Other duties as assigned by supervisor or HHA exchange leader.

Travel Requirements

Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

Bachelor’s or master’s degree in computer science, Engineering, or a related field.

10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.

Proven experience with managing large scale AWS cloud platforms.

Deep understanding of modern SRE practices and principles.

Demonstrated experience driving team transformation and change management

Hands on experience using AI-driven tools to improve

Experience with cloud infrastructure tools (monitoring, deployment, security).

Excellent leadership, communication, and interpersonal skills.

Proven experience driving process and culture transformation across organizations.

Ability to work effectively with cross-functional teams and stakeholders.

Strong problem-solving and decision-making abilities.

The base salary range for this US-based, full-time, and exempt position is $200,000-230,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

About the Company

hhaexchange

SaaS platform for homecare operations

HHAeXchange offers a cloud-based homecare management platform that connects agencies, state Medicaid programs, MCOs, caregivers, and patients. It operates on a SaaS model, with modules for scheduling, billing, compliance, and reporting, plus optional implementation services to fit different agency sizes. Unlike others that separate tools, it focuses on unifying multiple stakeholders for end-to-end coordination across the homecare ecosystem and actively involves caregivers in the care team. Its goal is to reduce administrative work and improve care quality by streamlining operations and communication.

Company size: 1,001-5,000
Company stage: Growth Equity (Venture Capital)
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2008

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