Davies North America

Global insurance professional services and tech

Litigated File Handler - Delegated

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listed

About the Job

Requirements

Experience handling civil litigation claims or working as a legal File Handler.
Experience handling road traffic accident pre-litigated and/or litigated caseloads.
Understand insurance litigation practice and processes, including indemnity principles.
Have knowledge of litigation processes, the Civil Procedure Rules, relevant Personal Injury Protocols, and working platforms or portals.
Have advocacy skills.
Have client care skills and evidence of working to client guidelines.
Have strong analytical skills.
Have the ability to prioritize work, meet deadlines, and work under pressure.
Have the ability to anticipate problems and identify solutions.
Have strong information technology skills.
Adhere to Keoghs Values.
Have experience with time-recording and billing systems.
Demonstrate organization, adaptability, teamwork and collaboration, oral and written communication, and interpersonal skills.

Responsibilities

Run litigated road traffic accident suspected-fraud cases under delegated authority on behalf of insurance clients, from litigation through resolution.
Work closely with the Team Leader and relevant Lead Lawyer to achieve commercially sound results.
Review and analyze evidence throughout each case.
Set case strategy and follow strategies established by Lead Lawyers and Technical Leads.
Follow all work-type process stages.
Identify strategic litigation opportunities, complex cases, client trends, and opportunities to raise the firm's profile with clients.
Manage files in accordance with client guidelines and pursue client satisfaction.
Complete client and internal management information accurately and on time, and meet client and internal key performance indicators.
Liaise with relevant case participants and carry out investigations in line with the agreed strategy.
Meet procedural and investigative deadlines.
Protect the client's position in proceedings, comply with court timetables, use procedural tactical advantages where possible, and undertake advocacy when required and cost-effective.
Proactively manage case investigations and strategy from receipt through resolution.
Delegate appropriate tasks to assistants to progress cases.
Maintain case management systems accurately and promptly from case opening through closure, and follow file management policies.
Comply with Solicitors Regulation Authority Standards and Regulations.
Work efficiently within fixed-fee pricing, retain profitability, achieve financial targets, and ensure accurate and timely billing.
Adhere to the organization's values.

Desired Qualifications

A qualified solicitor or CILEX lawyer with necessary practice rights; consideration is also given to CILEX lawyers.

The DA Litigated File Handler role involves working within a team of fraud specialists and legal support staff., running a caseload of Litigated RTA suspected fraud cases under Delegated Authority on behalf of a cross section of insurance clients. The File Handler will work in close conjunction with the Team Leader and the relevant Lead Lawyer in the team so to achieve the best possible results in a commercially sound manner.

The role requires both an ability to follow defined processes and a forensic and analytical approach to dealing with evidence, in addition, a high level of commercial awareness in relation to fixed fee work is essential.
A key element of this role is decision making, to be reached within a set timeframe in accordance with the case strategy and within the best interests of the client.
The File Handler will work with strategic foresight so to ensure all litigation and opportunities are taken in order to work towards shaping the future of the counter-fraud arena and the caseload will consist of a range of suspected fraudulent insurance claims consisting of the following types of claim:

Bogus Passenger
Staged/Contrived
Fraudulent Exaggeration
Induced accidents
Low Speed Impact
Late Notification Claims
Credit Hire Fraud

Hours: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Location: Primary location for this role is Parklands, Bolton office

We are agile workers with attendance within the office at least 1 day a week

It will be the responsibility of the File Handler to run fraud cases from the point of litigation through to the resolution of the case.

Responsibilities in case management include, but not limited to:

Strategic Excellence

Detailed review and analysis of evidence throughout the life of the case
Setting the case strategy on files, ensuring adherence to any KYO or generic strategies that may be put in place by Lead Lawyer and Technical Leads
Adhering to all work type process stages
Identifying strategic litigation opportunities and complex cases when appropriate
Identifying client trends and any opportunities to raise profile with clients

Client Excellence

Running files in accordance with agreed client guidelines
Ensuring maximum client satisfaction on each case
Ensuring accurate and timely completion of all client and internal MI
Achieving both client and internal KPIs

Technical Excellence

Liaising with all appropriate involvements on the case in order to carry out agreed investigations to implement the set strategy
Compliance with all procedural and investigative deadlines
Achieving, the best result in litigation – protecting the client’s position in relation to proceedings, ensuring full compliance with the court timetable utilising procedural tactical advantages where possible. Undertaking advocacy where required and cost-effective to do so
Dealing pro-actively and achieving the best results with the case investigations and strategy from receipt until point of resolution
Delegating tasks as appropriate to assistants to take the case forward
Timely and accurate maintenance of all Case Management Systems from opening to closure
Adherence to file management policies
Complying with the SRA Standards & Regulations

Financial Excellence

Be commercially aware, by working in an efficient and effective manner, where working within a fixed fee price
Commercial awareness so as to retain profitability
Achieve financial targets
Ensure timely and accurate billing

Cultural Excellence

Adhere to our Values

Essential Skills & Attributes:

Experience in civil litigation claims handling / as a legal File Handler
Experience of handling RTA pre-litigated and / or litigated case load
A qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers) is desirable
An understanding of insurance litigation practice and processes together with indemnity principles
Knowledge of the litigation process / working knowledge of the CPR, relevant Personal Injury Protocols and working platforms/portals
Good advocacy skills
Good client care skills and evidence of working to client guidelines
High level of analytical skills
Excellent listening, verbal and written communication skills
Ability to prioritise work, keep to deadlines and work under pressure
Ability to anticipate problems and identify solutions
Excellent IT Skills
Adhere to the Keoghs Values
Experience of time recording and billing systems

Required Soft Skills:

Client Care/Service
Organisation
Ability to prioritise and adaptability
Teamwork and collaboration
Oral and written communication
Interpersonal and social

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About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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