Job Description

Lead and support supervision, regulatory, risk, and control processes across Commercial Lending Operations, partnering with key stakeholders in Lending Operations, Risk & Control, Finance, 2nd and 3rd Lines of Defense.  This function will participate in the on-going design, self-assessment, implementation, and enhancement of the supervisory and control framework required ‘on the ground’ in Lending Operations to deliver both current and future state success. This includes matters including but not limited to management of issues including Corrective Action Plans and monitoring emerging risk trends and controls oversight. Additional responsibilities include initiatives on data analytics, proactive identification of emerging trends by utilizing data, and supporting the operation in identifying solutions that can improve client delivery.

Responsibilities

• Detailed understanding of supervisory, regulatory, and control expectations, maintain visibility and knowledge of Lending Operations processes and procedures to ensure compliance of regulations, policies, standards, and key controls.
• Manage audit and exam processes including timelines, deliverables, response memos, and quality assurance.  Facilitate the process between Lending Operations functional owners and auditors, examiners, Risk & Control, and ORM.
• Experienced in people, internal and external stakeholder management.
• Manage issue identification, documentation, and corrective action plans.  Efficiently managing deliverables and timelines to ensure timely and appropriate resolution.
• Continual analysis of Lending Operations key controls points – preventative, detective, oversight; to ensure we are processing accurately, timely, completely; identify emerging issues and potential compensating controls downstream.  Identifying opportunities for new areas of risk reduction and the strengthening of controls.
• Successfully navigate through complex research and deliverables while partnering with Lending Operations leaders and subject matter experts.
• Lead complex and highly variable initiatives and tasks with significant potential impact across multiple operations areas, weighing various alternatives and balancing potentially conflicting needs and priorities.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 8+ years’ experience with commercial lending products, documentation, and operational processes.
• Knowledge of preventative and detective control processes
• Experience in financial services regulatory and compliance processes, including best practice methodologies related to exam and audit management.
• Strong communication and influencing skills with the ability to partner with internal and external partners.
• Detailed oriented with strong analytical skills
• Adaptable to changes and can work well in a fast paced and dynamic working environment

Preferred Qualifications

• Experience managing commercial loan operation processes and controls
• Knowledge of loan accounting platforms such as LoanIQ, AFS, Flexcube, or ACBS
• Experience in projects related to loan accounting system implementation and conversions

Education

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job related duties may be assigned as required.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

Citi is an Equal Opportunities Employer

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jan 14, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting