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Beth Israel Lahey Health

Integrated health system delivering care, education

Pharmacy Technician 2

Full-Time
$26.25 - $35.33/hr+ Shift differentials + Call pay + Premium pay + Overtime pay
Mid
Cambridge, MA, USA
In Person
Medical, Clinical & VeterinaryPharmacy

About the job

Requirements
  • Be at least 18 years old.
  • Have a high school diploma or equivalent.
  • Hold a Massachusetts pharmacy technician license, pharmacy trainee license, or pharmacy intern license.
  • Hold CPhT or an equivalent national technician certification.
  • Promote the organization's WE CARE values through consistent conduct.
  • Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Be able to stand and walk for prolonged periods.
  • Be vaccinated against influenza as a condition of employment.
Responsibilities
  • Process prescription orders under a pharmacist's direct supervision; retrieve, count, measure, and prepare medications, solutions, ointments, and other compounds as directed.
  • Fill, pick up, and deliver patient-specific medications; pack, process, and track orders to ensure timely delivery to appropriate areas.
  • Obtain information for new prescriptions and medication reconciliation accurately and in accordance with the law.
  • Refer clinician and customer clinical questions to a pharmacist in a timely manner.
  • Retrieve and file pharmacy prescriptions, records, and logs in accordance with the law.
  • Prepare, label, and deliver medications accurately and safely using systems such as Pyxis and Epic.
  • Maintain inventory, check expiration dates, and ensure proper storage of pharmaceuticals and supplies.
  • Assist with receiving orders, compounding non-sterile mixtures, and pre-packaging medications.
  • Handle hazardous medications and waste according to safety protocols and personal protective equipment guidelines.
  • Support pharmacists with medication preparation, phone calls, and documentation.
  • Conduct routine inspections of medication areas and participate in quality assurance activities.
  • Train new technicians and pharmacy students, and contribute to process improvements and departmental standards.
  • Assist with enrollment in applicable patient support programs.
  • Participate in quality initiatives and process improvement efforts related to prescription requests, prior authorizations, and education for providers and staff, as well as pharmacy updates.
  • Maintain knowledge of department policies and procedures and assist with their review and revision.
  • Support change initiatives by adjusting work responsibilities in response to new structures, processes, requirements, or culture.
  • Build trusting working relationships with patients to identify strengths and barriers to medication access and support individualized, patient-centered care plans.
  • Adapt to departmental needs by assisting other team members, floating, adjusting assignments, and working on compliance projects.
  • Perform other duties as assigned.
Desired Qualifications
  • Knowledge of Epic.
  • Two to five years of experience in a hospital setting.
  • Previous experience with quality assurance.
  • Knowledge and experience with medication reconciliation and 340B compliance and policies.
  • Previous experience with information systems, prescription prior authorizations, inventory management, and prescription home delivery.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.