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All Accor

Global hotel management, franchising, loyalty program

Room Attendant

Janitorial ServicesUpdated on Nov 11
Full-timeCernay-la-Ville, FranceNo salary listed

About the Job

Requirements

  • At least one year of experience in the same role in luxury hospitality or a resort.

Responsibilities

  • Ensure guests have a consistently satisfying in-room experience by delivering quality service to internal standards during arrival, stayover service, and evening turndown.
  • Maintain the cleanliness, hygiene, and appearance of guest rooms and common areas.
  • Fulfill specific guest requests before or during their stay, including special room setups and guest laundry needs.
  • Promote the hotel and support guest loyalty by sharing relevant information for guest records with supervisors.
  • Review guest records and carefully follow guest preferences.
  • Clean departure rooms, stayover rooms, and turndown rooms according to procedures.
  • Use cleaning products according to procedures to protect personal and guest safety.
  • Follow departure procedures for items that guests have forgotten or lost.
  • Know ancillary services, such as room service and pillow options, to better assist guests.
  • Maintain assigned floors, including elevators, landings, pantries, and housekeeping carts, as well as baseboards, fire doors, and brass fixtures.
  • Report technical problems.
  • Complete internal guest-room relocations within the specified timeframes and according to procedure.
  • Apply new processes and standards introduced for continuous improvement.
  • Participate in team briefings to receive updates and discuss successes and areas for improvement.
  • Communicate effectively within the department.
  • Monitor the department’s material needs and submit replenishment requests by maintaining inventory.
  • May support interns and train new colleagues in the standards and criteria required for the room-attendant position.

Desired Qualifications

  • Knowledge of English is a plus.
  • Knowledge of cleaning systems such as Vapodil or Raypath is a plus.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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