Junior Associate Director - BPO Technology & Onboarding

Job Description

• Lead initiatives to enhance onboarding processes, proactively identifying inefficiencies and implementing scalable, sustainable solutions that improve both client experience and operational effectiveness.
• Partner with cross-functional teams to gather feedback, influence platform development, and ensure business, client, and operational requirements are effectively represented.
• Monitor, analyse, and report on onboarding KPIs, leveraging data-driven insights to drive continuous improvement and support informed decision-making.
• Provide guidance, coaching, and cross-training to Associates and junior team members, fostering capability development and promoting knowledge sharing across the team.
• Act as a key escalation point within the team and support the Team Lead by stepping into leadership responsibilities when required, ensuring continuity, quality, and service excellence.
• Communicate confidently and professionally with internal and external stakeholders across multiple channels, adapting communication style to suit different audiences and situations.
• Represent the team in client-facing and BPO discussions, providing structured updates, managing expectations, and helping to drive successful outcomes.
• Oversee the delivery of high-quality work, promoting accuracy, attention to detail, and accountability while maintaining a strong focus on client service.
• Effectively prioritise workloads, coordinate competing demands, and consistently meet deadlines in a fast-paced and evolving environment.
• Demonstrate strong ownership, reliability, and sound judgement, ensuring tasks are delivered independently and to a high standard while supporting team objectives and operational goals.
• Contribute to the development of team procedures, best practices, and controls, helping to strengthen consistency, efficiency, and overall team performance.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, or a related field; advanced certifications or relevant postgraduate study is a plus.
• 5+ years of relevant experience.
• Experience in client onboarding, post-trade operations, or financial technology, with a demonstrated ability to manage complex integration projects.

Additional Information

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.