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Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Senior Application Support Engineer - Refinery Blending Solutions

Implementation & Technical Account ManagementPosted on Nov 13
Full-time

About the Job

Requirements

  • A Bachelor's or Master's degree in Chemical, Process, Control, Instrumentation Engineering, or a related field is required.
  • At least 5 years of experience using, supporting, implementing, or troubleshooting refinery blending applications is required.
  • At least 5 years of customer-facing technical support or application engineering experience with advanced process applications is required.
  • At least 5 years of refinery industry experience, including blending operations and/or off-site tank farm processes, with knowledge of process automation and proportional-integral-derivative (PID) control, is required.
  • Demonstrated ability to troubleshoot complex technical issues, communicate effectively with customers, and deliver high levels of customer satisfaction is required.

Responsibilities

  • Provide product and application support for external customers.
  • Manage customer problems through communication, responsive follow-up, and advocacy of customer issues within Honeywell.
  • Collaborate with local and global team members to solve customer problems and exchange knowledge and best practices.
  • Contribute text- and video-based entries to the online Knowledge Base and monthly customer newsletter.
  • Participate in review and testing of new releases to ensure customer issues are resolved.
  • Deliver customer training and provide technical support to the sales organization.
  • Assist the PBM Team Leader in developing and implementing teamwork processes and standards.
  • Share knowledge and best practices within the team.
  • Act as a technical mentor for less experienced team members.
  • Travel 25%–30%.

Desired Qualifications

  • Experience with Honeywell Blending, Movement Management, Experion, TPS, or similar refinery applications.
  • Experience in refinery operations, process control, and business applications.
  • Programming and database experience with Visual Basic (VB), C++, C#, JavaScript, HTML, and SQL.
  • Problem-solving, technical communication, presentation, and documentation skills.
  • A customer-focused mindset and ability to collaborate across global teams.

About the Company

Honeywell

Diversified industrial conglomerate: aerospace, automation, safety

Honeywell operates in four main areas—aerospace, building automation, performance materials and technologies (PMT), and safety and productivity solutions (SPS). Its products couple hardware, software, and services, delivering integrated solutions for customers in design, manufacturing, installation, maintenance, and analytics. It stands out through a broad, diversified portfolio, a global presence, and the ability to connect multiple stages of the product lifecycle into one ecosystem. The company aims to help customers operate more reliably and efficiently, reduce costs and environmental impact, and grow recurring revenue by offering solutions, services, and digital platforms that link its hardware and software offerings.

Company size
10,001+
Company stage
IPO
Headquarters
Charlotte, NC
Founded
1906

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