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Mercier Consultancy Group

Spanish Speaking Video Streaming Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Spanish, spoken and written, for professional client communication.
  • A valid European Union passport or the right to work in Greece.
  • A proactive interest in digital entertainment trends.
  • Ability to navigate multiple software platforms simultaneously.

Responsibilities

  • Provide support to subscribers of video streaming platforms.
  • Assist users with technical troubleshooting, billing inquiries, and account management through digital channels.
  • Resolve streaming quality issues and connectivity concerns to maintain customer satisfaction.
  • Stay updated on content releases and platform features to provide informed support.
  • Document customer interactions accurately within the internal customer relationship management system.
  • Engage with Spanish-speaking customers to provide a localized experience.

Desired Qualifications

  • Previous experience in customer service or technical support.

About the Company

Company size
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Total funding
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