Full-Time

Support Manager

Updated on 6/14/2024

PlayOn! Sports

PlayOn! Sports

201-500 employees

Provides high school sports digital solutions

Data & Analytics
Education

Senior

Doraville, GA, USA

Required Skills
Communications
Requirements
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 5 years of experience in technical support operations, with at least 2 years in a leadership role.
  • Strong leadership and team development skills
  • Excellent communication, coaching, and mentoring skills
  • Experience with KPI development and process improvement methodologies
  • Strong problem-solving skills
  • Ability to work under pressure in a fast-paced environment
  • Strong project management skills
Responsibilities
  • Manage a team of technical support engineers to provide high-quality support to clients
  • Develop and implement team development plans to enhance the skills and knowledge of team members
  • Provide guidance, coaching, and mentorship to the team to improve their performance and productivity
  • Develop and maintain KPIs to measure the team's performance and identify areas for improvement
  • Collaborate with other departments to develop and implement process improvements to enhance efficiency and customer satisfaction
  • Participate actively in the hiring, onboarding, and training of new team members to ensure a smooth transition and a strong team culture
  • Manage team schedules and workload to ensure optimal coverage and service delivery
  • Ensure compliance with all company policies and procedures

PlayOn! Sports is a leading provider of enhanced technology solutions for high school athletics, utilizing advanced streaming technologies, digital ticketing systems, scheduling software, and sports marketing tools. Working at this company presents an opportunity to be a part of a team dedicated to enriching the high school sports experience through technical excellence and industry expertise. The collaborative environment and commitment to innovation ensure continuous professional growth and the chance to make a significant impact in the evolving sports technology arena.

Company Stage

M&A

Total Funding

$59.8M

Headquarters

Atlanta, Georgia

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

31%

2 year growth

67%