Key Accounts Manager

The Yotpo Key Accounts team works with the largest, most influential brands to inspire and sell captivating customer experiences in an eCommerce world. The Key Account Executive is a strategic, relationship-focused role responsible for managing the full commercial relationship with our top clients. We are looking for a highly motivated, exemplary communicator who can articulate our platform vision and value proposition and identify and pursue growth opportunities across our portfolio of products.

In addition to having excellent sales skills, the Key Account Manager is adept at cultivating relationships with C-level executives to influence their long-term technology and business decisions. The right individual thinks strategically and analytically about business, products, sales, and technical challenges and creatively builds and conveys compelling value propositions to drive alignment and overcome barriers.

You will: 

• Manage the full commercial relationship with Yotpo's top clients, acting as the primary point of contact and trusted advisor.
• Develop and execute account strategies to meet and exceed revenue goals through retention, cross-sell, and up-sell opportunities.
• Collaborate with internal teams, including Customer Success, Product, and Marketing, to deliver tailored solutions that drive client value.
• Conduct regular business reviews (QBRs) and executive briefings to showcase value, address concerns, and align on strategic priorities.
• Identify growth opportunities within the account and develop proposals that address client needs and drive expansion.
• Negotiate contracts and manage renewals with a focus on mutually beneficial outcomes.
• Monitor account health metrics and proactively address potential risks to ensure client satisfaction and retention.
• Stay informed about industry trends and competitive landscape to provide strategic insights to clients.

Ideally, you’ll bring:

•  5+ years proven experience as a Key Account Executive, Account Manager, or similar role in a SaaS or eCommerce environment
• Strong track record of managing and growing large, strategic accounts.
• Expertise in conducting a thorough and effective discovery process to uncover client needs and align solutions effectively.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels, including C-Suite
• Analytical mindset with the ability to derive insights from data to inform strategies and drive decision-making.
• Ability to thrive in a fast-paced, dynamic environment with a proactive and solution-oriented mindset.

Why Join Yotpo? Joining Yotpo means being part of a team that values innovation, collaboration, and customer success. You will have the opportunity to work with leading brands, make a significant impact on their growth, and be part of a forward-thinking company that supports your career development.

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards, and recognition.
• Wellness and philanthropic programming and events.
• We are now working in a flexible hybrid capacity.

Base salary $100,000 – $120,000. In addition to base salary, this role includes a variable compensation component.

Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.

Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color,  gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer,  a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.