Workplace Facilities Coordinator / Client Host

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

·    Job Description: Client Host/ Facilities Coordinator

Company: JLL

Location: Milton Keynes

Reports to: Regional Facilities Manager (JLL)

Key Responsibilities

Customer Service Excellence

• Serve as primary point of contact for facilities-related inquiries and requests
• Maintain exceptional customer service standards, ensuring prompt and professional responses
• Build and maintain strong relationships with clients, vendors, and internal stakeholders
• Monitor service delivery performance and implement continuous improvement initiatives
• Handle escalations professionally and work toward swift resolution

Facilities Coordination

• Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
• Supervise regular building fabric maintenance
• Oversee maintenance and repairs of in scope assets
• Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
• Ensure compliance with health and safety regulations and building codes
• Complete regular office audits to ensure safe, comfortable & maintained environment
• Manage cleaning services, waste management, and recycling programs
• Coordinate and support food & beverage services and concierge functions
• Oversee landscaping and plant maintenance
• Manage pest control and hygiene services
• Coordinate and support as required mail and courier services
• Support workplace services and employee amenities
• Engage with landlord and manage parking requirements

Administration & Compliance

• Maintain accurate records and documentation for all services
• Monitor budgets and control costs while maintaining service quality
• Prepare regular reports on service performance and KPIs
• Ensure compliance with JLL standards and client requirements
• Support audit processes and regulatory inspections
• Manage all staff. community communications where appropriate upcoming works/AOB.
• Monitor and action requests though shared client FM inbox & raising JLL CAFM work orders.

Location:

On-site –Milton Keynes, GBR

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.