Full-Time

Graduate Cloud Support Engineer

Confirmed live in the last 24 hours

Snowflake

Snowflake

5,001-10,000 employees

Data Cloud platform for data warehousing

Data & Analytics

Entry

Leeds, UK

Required Skills
Microsoft Azure
Communications
SQL
AWS
Google Cloud Platform
Requirements
  • Desired Class Level: 2.1 (or above) in Computer Science Computer Engineering, Electrical Engineering, Physics, Math, or a related field.
  • Understand basic query profiles and execution plans
  • Knowledge of SQL data types and functions
  • Experienced in the big three cloud providers (AWS, Azure and GCP)
  • Strong Customer Advocacy skills
  • Effective communication in English, both written and verbal
Responsibilities
  • Provide technical support to Snowflake customers and partners via email, web, and phone
  • Investigate technical issues using Snowflake environment, connectors, and other tools
  • Capture customer-submitted requests, bugs, and feature requests for the engineering team
  • Work in a 24x7 follow-the-sun environment
  • Handle all tiers of support issues and use ITSM products
  • Document solutions for different audiences
  • Understand cloud ecosystems

Snowflake offers a Data Cloud platform for data warehousing, data lakes, and data application development, enabling secure sharing of governed data across multiple public clouds. The platform supports diverse analytic workloads with near-unlimited scale and performance.

Company Stage

IPO

Total Funding

$2.5B

Headquarters

null, null

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

13%

2 year growth

61%

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.