Full-Time

Head of Operations

Updated on 4/12/2025

Archive

Archive

51-200 employees

Facilitates resale businesses for brands

Compensation Overview

$190k - $240k/yr

+ Equity

Senior, Expert

No H1B Sponsorship

Remote in USA

Preference for candidates located in New York or Bay Area. Occasional travel is expected as part of the job.

Category
Generalist Operations
Operations & Logistics
Requirements
  • High attention to detail and ability to manage multiple priorities simultaneously.
  • A 'do-er' mindset—someone who can execute independently while also building scalable teams and processes.
  • Strong problem-solving skills with a structured, analytical approach.
  • Comfortable working closely with technical teams and product organizations.
  • Proven ability to lead teams, negotiate contracts, and drive operational efficiencies.
  • Ideal experience: 10+ years, including 5+ years in operational roles in B2B software startups.
Responsibilities
  • Manage and optimize ongoing relationships with vendors that support our core offering (e.g., logistics partners, payments, sales tax vendors), including pricing negotiations.
  • Operationalize new partnerships including vendor evaluation and selection processes.
  • Develop strategy for new categories of partnerships (e.g. with returns providers).
  • Lead, set strategy for, and manage the CX team, ensuring an exceptional customer experience.
  • Build scalable, efficient processes that improve service delivery while reducing costs over time.
  • Establish a strong feedback loop between CX and other teams to drive continuous improvements.
  • Assess viability of entering new markets and develop plans for executing on new market expansions including identifying and evaluating new partners, understanding local laws and scoping operational requirements.
  • Take on biz ops projects and build out the business operations function in the future.
  • Proactively identify and solve operational bottlenecks across the organization.
  • Potentially lead strategic planning and OKR setting and tracking in the future.
Desired Qualifications
  • Remote ok, with preference for New York or Bay Area.

Archive helps global brands create profitable resale businesses through 'recommerce', which involves selling used goods. They establish omnichannel resale models that allow brands to sell across various platforms, generating additional revenue and fostering customer loyalty. Archive's approach appeals to eco-conscious consumers by significantly reducing environmental impact, aligning with the trend of sustainability. Their goal is to enable brands to tap into the lucrative resale market while promoting conscious consumerism.

Company Size

51-200

Company Stage

Series B

Total Funding

$53M

Headquarters

California

Founded

2021

Simplify Jobs

Simplify's Take

What believers are saying

  • Archive raised $30M to enhance its resale software and drive innovation.
  • The second-hand market is projected to reach $73 billion in the U.S. by 2028.
  • Resale customers have a higher lifetime value, boosting brand revenue.

What critics are saying

  • Increased competition from Trove and Treet may impact Archive's market share.
  • Reliance on specific brand partnerships poses a risk if brands switch to competitors.
  • Rapid expansion may lead to operational challenges and resource strain.

What makes Archive unique

  • Archive offers bespoke resale programs tailored to each brand's unique needs.
  • The company integrates with logistics firms like TERSUS for seamless circularity solutions.
  • Archive's platform supports global brands, unlike competitors focused on local markets.

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Benefits

Health / Dental / Vision

Unlimited Vacation Policy

401K Program

Monthly virtual team events

Bi-Annual Company Retreats

Custom Equipment Setup

Paid Parental Leave

Office Space in NY and LA

Growth & Insights and Company News

Headcount

6 month growth

-6%

1 year growth

-6%

2 year growth

-2%
TechCrunch
Feb 4th, 2025
Archive Raises $30M To Solve Fashion’S Pollution Problem With Online Resales

The fashion industry has concerned Emily Gittins since adolescence. The sector is, after all, one of the most polluting in the world. According to some sources, it is responsible for nearly 10% of the earth’s CO2 emissions and more than 20% of all water waste. Yet people still want more, fast. “The way we consume today is hugely problematic,” Gittins told TechCrunch. In 2021, Gittins teamed up with Ryan Rowe to launch Archive, a company that provides software to fashion brands and merchants so they can create resale platforms tailored to each business’s wants and needs, including a spot where people can sell used clothes to each other. Competitors include Trove and Treet, which also creates online resale software for brands to sell used items. Archive says its product is different because it can support global brands across various continents. Archive’s features include smart pricing and product feeds; and warehouse management to handle intake, processing, repair, and fulfillment; it also provides tools to analyze profits and costs and allows brands to connect it to their own tools and share data. Archive already works with more than 50 brands, including New Balance, The North Face, and Oscar de la Renta, Gittins says.There is a massive opportunity in the general second-hand market, which is expected to hit $73 billion by 2028 in the U.S. alone, according to the resale report by retailer ThreadUp. That share of the fashion industry is only expected to increase, as the Guardian reported, especially among young people and anyone else looking for more eco, and budget-friendly options. That’s what convinced VCs to invest a $30 million Series B, led by Energize Capital

Intelligence360
Jan 10th, 2023
Archive Has Filed A Notice Of An Exempt Offering Of Securities To Raise $15,000,000.00 In New Equity Investment.

Archive has filed a notice of an exempt offering of securities to raise $15,000,000.00 in New Equity Investment. Archive has filed a notice of an exempt offering of securities to raise $15,000,000.00 in New Equity Investment.According to filings with the U.S. Securities and Exchange Commission, Archive is raising $15,000,000.00 in new funding. Sources indicate as part of senior management Chief Executive Officer, Emily Gittins played a key role in securing the recent investment and it will aid in aggressively expanding the company, as well as broaden and accelerate product development.About ArchiveArchive is building an operating system for resale that delivers both a customized, high-end online secondhand marketplace site and the underlying infrastructure and operations to plug into all of the other facets of a brands global resale strategy.To learn more about Archive, visit http://www.archiveresale.co/Contact:Emily Gittins, Chief Executive Officer310-737-8132https://www.linkedin.com/in/emily-gittins/SOURCE: http://www.intelligence360.ioCopyright (c) 2022 SI360 Inc. All rights reserved

Archive Resale
Jan 9th, 2023
The North Face Doubles Down on Resale with New Partners, Archive and Tersus Solutions

SAN FRANCISCO (May 9, 2022) - Archive ( www.archiveresale.co ), the resale technology company that builds customized solutions for brands to incorporate secondhand into their business, today announced a partnership with The North Face to power the brand’s circular clothing and gear program, Renewed.

Archive Resale
Dec 9th, 2022
The North Face Doubles Down on Resale with New Partners, Archive and Tersus Solutions

Archive’s platform integrates with TERSUS Solutions, a cleantech and logistics company working to close the loop in textile circularity, to create the newly revamped, elevated experience.

TechCrunch
Dec 6th, 2022
Archive lands $15M as more clothing brands ‘get serious about resale’

After deploying peer-to-peer resale models for brands, Archive started building out a warehouse management system for “managed resale.”